12:04 pm, January 3, 2018
Quote:
Originally Posted by TrionBrasse
Please submit a support ticket and send logs to them as well, so that they can help determine what the issue is.https://support.tr [..]
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11:04 pm, August 13, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Blackfell
Yes, yes I did.
Then please contact customer service w [..]
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11:04 pm, July 19, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Noborius
Just got a Nightmare Thresher mount and went for jumping. All is [..]
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10:04 pm, December 4, 2016
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Originally Posted by Carthax
Sorry to hear that! If you've already submitted a ticket, we'd really appreciate your patience while we get to you as soon as we can!
[..]
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12:04 pm, December 1, 2016
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Moriartykicks
they haven't updated my ticket, put anything in my mailbox/inv [..]
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12:04 pm, December 1, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Moriartykicks
they haven't updated my ticket, put anything in my mailbox [..]
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10:04 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry for the delay and we're happy to help you. Please contact our gamemasters by logging into your account here, or by emaili [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Our apologies for the difficulties that your having with Glyph. Please make sure you have attempted all the steps listed on this page, [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Yracxya! Sorry to see that you're experiencing these issues. Please contact our customer service team by logging into your account [..]
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11:04 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Kaynda! I just reviewed your ticket, and it looks like one of our CS agents just responded. If you still need help, plea [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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11:04 pm, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Trieu
Did not work :(
Sorry to hear you're having trouble! [..]
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11:04 pm, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having these issues Inamo. I noticed you already submitted a support ticket, so hopefully one of our CS agen [..]
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11:04 pm, July 25, 2016
Quote:
Originally Posted by Baelron
Hey there Noctifearia! I'm happy to provide some steps that may help resolve the crashing issue that you're experiencing. Please try a [..]
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11:04 pm, July 17, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! If you've already submitted a ticket, I would suggest waiting for a response from our support team. We appreciate [..]
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1:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your character has been restored from deletion. Please review the response to your ticket, and update it if yo [..]
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11:04 pm, June 17, 2016
Hey, this is going to be a unique support ticket that doesn't fit into any of the categories you guys have online, so I wanted to try here because there's room for more open format.
A few days ago, t [..]
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11:04 pm, April 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Myred! I noticed you already created a support ticket, so our CS team will respond as soon as they can. Thanks for your [..]
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1:04 pm, April 28, 2016
Quote:
Originally Posted by Hesk
Hello KiwiRage! If you can let us know when and where specifically this lag was occurring, we'll be happy to look into it. If it's persis [..]
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1:04 pm, April 28, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we'd need a bit more information to address your question. If you can submit a helpdesk ticket, we'll be happy to troubles [..]
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11:04 pm, April 24, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've had so many problems trying to make a purchase. If you've submitted a support ticket, we'll try and get to y [..]
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1:04 pm, April 17, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by PrincessToxic
trying to connect to rift and it has me enter my password and the [..]
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11:04 pm, April 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Tuasemper! I confirmed that you already submitted a support ticket, so one of our CS agents will respond as soon as the [..]
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10:04 pm, March 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection trouble. I see you've already submitted a support ticket, but you may want to t [..]
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12:04 pm, December 17, 2015
So I have this weird issue in the Plane Touched Wilds.
The re-active to jump out of the canyons errors that I don't have a target. I can get it to work by targeting myself then clicking it.
I know thi [..]
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11:04 pm, September 23, 2015
Hi, I have already sent a ticket, but I needed to voice this out some other way. The game keeps disconnecting. When I turn on my computer and log into my character, it lets me play for about 3 minutes [..]
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1:04 pm, July 12, 2015
I had a pretty cool account. Decent amount of platinum, cool tavern, and some nice high level mounts. I took a break from Rift for about two months and returned to both of my characters (on FaeBlight) [..]
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11:04 pm, May 27, 2015
Left for about 8 months and return, to check things out and....
Purchased the Night Tide Infusion and 3 months game time. Get sent an email (with link) saying choose what character to apply level 60 [..]
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1:04 pm, May 15, 2015
Greetings Adventurers!
There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working with these email providers on resolving this, we do not [..]
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1:04 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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11:04 pm, May 3, 2015
was a bit unsure where to post this, but this seems as the right place, hopefully.
problem is, i have been trying to buy ingame credits now for 3-4 days so i could gain acces to the AH sell functions [..]
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11:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
I've updated your ticket, and want to get this fixed for you. Once you're able to update it, please post here and we'll make sure to [..]
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12:04 pm, March 28, 2015
Quote:
Originally Posted by GM Fasti
Hey there,I looked at your ticket, and it looks like you have received what you needed. Please update me to let me know if you still [..]
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12:04 pm, March 25, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Otoniel
Good night, I'm having problems with Error # 2016. I already checke [..]
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12:04 pm, March 22, 2015
Quote:
Originally Posted by GM Fasti
Hi there Voodookid,I wanted to check in on your ticket, but I'm afraid I can't be of too much help because I'm afraid I don't speak G [..]
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12:04 pm, March 9, 2015
When i try to log into my warrior, the game freezes at 95% (big surprise, right?) and crashes. When I attempt to log into any of my other toons, Rift tells me I'm currently logged into my warrior. I'v [..]
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12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
If your account had an issue with the Glyph Authentication code, it looks like that has already been resolved. If you're having troub [..]
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12:04 pm, January 27, 2015
Included below is from a recent ticket I submitted regarding a client issue that effects other users as well. You may have never even noticed it, but follow the steps I documented and you may be able [..]
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12:04 pm, January 23, 2015
Quote:
Originally Posted by Josh York
Quote:
Originally Posted by Sencas
Improving the ability to acquire these Hearts in an effort = reward [..]
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10:04 pm, January 21, 2015
Quote:
Originally Posted by GM Fasti
Hey there. The appeals team has sent an update on your ticket, so please check that out when you get a chance.
Jump to pos [..]
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12:04 pm, January 20, 2015
I'm getting a little impatient. I sent in a support ticket over a week ago. While I got a response from that 3 days later, and we were able to conclude that my account had been compromised, I was tol [..]
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12:04 pm, January 12, 2015
Quote:
Originally Posted by Tacitus
It does have a dollar cost. Answering tickets is not "seconds". It takes a bit of time to review a ticket, access the acco [..]
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12:04 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
Hi there Dwindarf, I am sorry for any confusion. I have looked over your account and see that you submitted four tickets and have gon [..]
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10:04 pm, December 27, 2014
Quote:
Originally Posted by GM Fasti
You can open a ticket on our support site, or email support@trionworlds.com and describe your issue there.Sorry for any confusion. Wh [..]
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10:04 pm, December 26, 2014
Hello, last night i found out total of £150 had been taken from my paypal account and transfered to Trion I've not played or logged into Rift or Trion services for a long time so this is com [..]
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12:04 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
Hey!Sorry for any confusion regarding purchase errors, but there are security measures taken to protect accounts against fraudulent c [..]
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12:04 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
If you can't access your account to submit a ticket, send an email to support@trionworlds.com explaining your situation and we'll get [..]
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12:04 pm, December 4, 2014
Hello,
an issue has been widespread recently, we can't create anymore ticket, is this a way to limit the number of ticket created for you to be able to handle them ? Are we to be stuck with gamebreak [..]
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10:04 pm, December 1, 2014
Hi, I added a new card to my account today and tried to purchase credits so I could buy the typoon edition. The first time, my bank declined it, but I confirmed that it was a legitimate transaction. [..]
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12:04 pm, November 29, 2014
Quote:
Originally Posted by GM Fasti
Hey! I wasn't able to find a ticket from you, so if yo get a second, please submit a ticket and describe your issue there. Once you' [..]
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10:04 pm, November 26, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Dryasiulia
I have a ticket over 35 days trying to give Rift money and be a [..]
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10:04 pm, November 22, 2014
Quote:
Originally Posted by GM Fasti
If you haven't, make sure to run these network tests and attach the results to your ticket, please. Thanks!
Jump to post.. [..]
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10:04 pm, November 9, 2014
Hi- I just downloaded the game after a two year or so break. Thought the xpac looked cool. After my initial download, I was able to play happily for several hours. This morning, when opening Rift, gly [..]
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12:04 pm, October 30, 2014
Let me start off by saying I haven't played this game for many months. But I logged in for the 3.0 patch and played most of the day. During the day I had several charges made to the credit card tied [..]
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12:04 pm, October 27, 2014
Quote:
Originally Posted by GM Fasti
Hey there!I see you've submitted a ticket, which was the right thing to do. The support team will try to get your ticket answered as [..]
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1:04 pm, October 14, 2014
I've sent in a ticket, but, it's been well over a week, and I've just now received word that they've looked at my ticket, and hope to respond to it sometime in the future. I'm hoping that maybe I can [..]
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1:04 pm, October 11, 2014
Attempted to purchase the Ultimate Nightmare Pack for 149.99, using my card with a 150.00 limit. It was declined. I checked the card company and they said that Trion attempted to charge the card 172.4 [..]
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1:04 pm, October 11, 2014
Bought the base+SL combo pack at my local Walmart and registered it to a F2P account. Got everything other than the Patron time and the Loyalty that it grants. I made a ticket, but shouldn't I get Liv [..]
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11:04 pm, October 7, 2014
Why is there no priority system? Surely a ticket relating to account access, hacking, billing issues and such are more important than mundane questions or little glitches that don't actually affect ga [..]
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1:04 pm, September 30, 2014
I don't mean to sound like a constant nag, but I'm beginning to seriously lose my patience. I've been waiting almost THREE MONTHS
for a response to my ticket, and/or a solution to my problem. It will [..]
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11:04 pm, September 25, 2014
I tried logging into my account last week both to start playing Rift to prepare for Nightmare Tide, and also to try Archeage. I got the notification that I had to authenticate my Glyph account by goin [..]
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11:04 pm, September 6, 2014
After losing my phone, and thus unable to access the authenticator, I followed the online instructions to recover, with the following result :
"Automated removal of your authenticator is not ava [..]
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11:04 pm, August 30, 2014
I reactivated my this morning. Live chat says I am not a patron even though my account shows I am. I bought Collector's Edition and Storm Legion Infinity Edition in 2013. They show as applied to my [..]
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1:04 pm, August 24, 2014
So,I'm a returning player, having not played in a few years, and right now I'm hitting a very frustrating snag. When i try to remove the authenticator I added ( which I havent had the phone for it in [..]
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1:04 pm, August 21, 2014
Hello, I bought a hard copy of Storm Legion, and registered an account, i downloaded the game, and proceded to enter the code in the "Apply Code" section, but I got an error " An error [..]
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11:04 pm, August 13, 2014
I'm at the end of my rope here.
This is my second attempt at the forums, foolishly hoping this will finally get resolved.
I submitted a ticket in game a month ago to get my SL souls and base game bo [..]
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1:04 pm, August 2, 2014
Quote:
Originally Posted by Aahz
A new build of Glyph was released on Friday afternoon (around 4pm PST).Add full Russian language support
Add support for setting login sh [..]
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1:04 pm, July 3, 2014
Quote:
Originally Posted by Aahz
Quote:
Originally Posted by gizmo401
I found the games. that problem is solved. The interface is a bit conf [..]
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2:24 am, December 12, 2013
Quote:
Originally Posted by CM Morgana
Hi all, It's come to our attention that the Bind-on-Account version of the Radiant Infinity Cells can't be used to upgrad [..]
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2:24 am, December 5, 2013
Quote:
Originally Posted by CM Morgana
Quote:
Originally Posted by -Swag-
An additional note regarding bots:Botting for re [..]
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
There may be an error your permissions, but most likely there is some corrupt data in one of your patch files. You may nee [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by XBXIII
The mobile authenticator was on my old phone( st [..]
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