12:04 pm, February 13, 2018
Quote:
Originally Posted by TrionBrasse
THE ORIGINAL ANNOUNCEMENT POST:It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be [..]
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12:04 pm, January 2, 2018
Quote:
Originally Posted by TrionBrasse
We did indeed send out account service emails, starting at 9 am Pacific on Saturday morning (they can take up to 24 hours to go t [..]
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1:04 pm, July 15, 2017
When will you/Trion start treating Glyph like that thing they tell us it is or should be? Again today, an update, again, all accounts lost (well, not like that wasn't happening every week already late [..]
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11:04 pm, April 13, 2017
I have won a Mosedantix mount during the 3/31 livestream as you can see here:https://www.twitch.tv/videos/132497004?t=05h15m22s
I replied to the twitch message and received the mount in my ingame mai [..]
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11:04 pm, April 3, 2017
Hi all,
I need to share something with you and if any forum moderator finds this rather moved in privacy/support area. go ahead. Plz answer me through this sites message system then, I tell you now wh [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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10:04 pm, January 13, 2017
Quote:
Originally Posted by TrionBrasse
Right, I am back. Unfortunately, this uncommon occurrence is a result of a limitation of the game engine so there is no quick and [..]
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12:04 pm, December 15, 2016
Quote:
Originally Posted by TrionBrasse
Sneaky, sneaky! I didn't see this had been set to live yet.We will officially promote it next week, and I know that we're sending [..]
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11:04 pm, August 9, 2016
I placed a support ticket 5 days ago and I have still received no response or help to buy the Deluxe x-pack. I have contacted my credit card company and they say no attempt to post a charge from Trion [..]
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11:04 pm, June 10, 2016
When i select the subs management it takes me to 'Manage Email Preferences' instead.
So i cannot update my subs.
Tech support are trying to help me with this but ive had 3 emails now and nothing wor [..]
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11:04 pm, May 19, 2016
Even after the patch me and several others I know are still unable to transfer any toons or delete them. It says the reason is because we are coin locked, but not on a single toon are we coin locked. [..]
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11:04 pm, April 21, 2016
6 weeks now i've been trying and waiting to get a new payment method onto my account. no joy at all !!
still i can't get my card details too add to my account, i try paypal, but can't make a purchase [..]
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11:04 pm, April 15, 2016
i can't register my credit card to my account...
i created a paypal account and was able to register that to my account....but, i can't make a purchase.
4 weeks i have been sending e-mails to suppor [..]
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1:04 pm, April 13, 2016
to any customer support or anyone else that can refrain from hitting the standard reply tab..!!
i have sent multiple e-mails regarding my account and the inability for me to register a new credit [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks for joining the festivities over the last month, Ascended! As the 5th Anniversary Celebration winds to a close, it's time to [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for the final week. A [..]
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1:04 pm, April 1, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 3: Warfronts [..]
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12:04 pm, March 25, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 2: Chronicle [..]
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12:04 pm, March 10, 2016
Quote:
Originally Posted by CM Morgana
Événement mondial du 5 e anniversaire de RIFT ® – Phase 3 Règlement of [..]
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12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 4Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 2Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
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12:04 pm, February 26, 2016
Just a heads up about the coin lock system.
A couple of times the last couple of weeks I've received emails saying my account was coin locked when I entered the game but it wasn't.
The emails came [..]
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12:04 pm, February 20, 2016
I'm clearly not interested in newsletters about most of Trion's other games, and have set the preferences in my Glyph account: Attachment 27539
yet I keep getting emails about Atlas Reactor and Devill [..]
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10:04 pm, January 7, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Seshatar
[b]10) Make 'Show additional overhead NPC icons' (and maybe others) [..]
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10:04 pm, January 4, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Faerugue
Do this AFTER you have changed your email address for the account
[..]
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10:04 pm, December 28, 2015
Hello everyone,
I have a big problem at the moment.
Yesterday I reinitialize my computer and installed Glyph again.
The problem which i now have is that i need a new authentication code. I use the [..]
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10:04 pm, December 27, 2015
Quote:
Originally Posted by TrionBrasse
Just a reminder that coin locks happen to us all... they are a fact of life, but if yours gives you ANY trouble, please do contact [..]
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1:04 pm, October 24, 2015
Hello there!
I was leveling one of my alts (level 51). I hadn't played for a long time but i remember that my character had the value of their professional skills according to the area where it was l [..]
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1:04 pm, October 22, 2015
Hello, guys
I have a question, I have played Rift 2 years ago on Russian server that was administrated by Belver, now when i have tried to recover my account i dont receive any data on my e-mails, do [..]
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11:04 pm, September 25, 2015
I don't know if it is appropriate place to open this thread but since this is a tech support i am posting here. I was trying to download Defiance, i had downloaded 4.4GB and i had to check some import [..]
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1:04 pm, September 5, 2015
Quote:
Originally Posted by Ocho
Just a word to the wise. We're always interested in anyone who has opted in and doesn't receive emails as well. Please let us know who y [..]
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11:04 pm, June 12, 2015
Once upon a time a husband and wife decided to start playing a game - if was beta and a bit rough but the game showed promise and they had a lot of fun. Over time they were loyal subscribers and thei [..]
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1:04 pm, June 7, 2015
Ok this is getting ridiculous.
I got banned a week back and was unbanned a few days ago, That's great. But when i tried logging onto my account today it got banned a second time. This is twice in a [..]
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11:04 pm, May 29, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Hectyr
Now, the intention of this thread is NOT "Rift has no future." [..]
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11:04 pm, May 24, 2015
i have been trying to log into my account now for 8 days, i have sent e-mails, i have created a new account just to get onto the support pages and submit a request for help..but nothing !!, no feedbac [..]
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1:04 pm, May 23, 2015
for one week now i been trying to log into my account. for one week now i been trying to sign in. for one week now i been trying to play rift. for one week now i might as well have been peeing into th [..]
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1:04 pm, May 18, 2015
Quote:
Originally Posted by Fasti
Some email providers are not delivering some of our emails. We have more info here (including how to get it resolved).
Jump t [..]
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11:04 pm, May 17, 2015
So. I ahven't played rift in over a year. And wasn't sure I'd come back, didn't know removing the authenticator from my phone would lead to me being unable to access my account. And I put too much tim [..]
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1:04 pm, May 15, 2015
Greetings Adventurers!
There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working with these email providers on resolving this, we do not [..]
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1:04 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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11:04 pm, May 8, 2015
I have been trying for a week now to purchase REX. I have sent in Tickets for it and have only recieved a email asking for me to try purchasing stuff on the website. Well, you cannot purchase REX of t [..]
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11:04 pm, May 2, 2015
The headline says it all. I just wanted to play, but I had to type in the code that Glyph was supposed to send to my E-Mail adress. I'm using Web.de and there are no Mails in my spam folder. I asked f [..]
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11:04 pm, April 18, 2015
I urgently need help from a GM (and *** other players too). Maybe GM Fasti???????????
In my guild there are other 12 members with the same problem - we don´t receive any emails with a new id [..]
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1:04 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
We have a thread up regarding this issue already, so please post your support ticket number there. Also, we've posted about this iss [..]
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1:04 pm, April 9, 2015
Hello dear GM Fasti,
As stated in the headline same problem with the emails going through that alot of players experience right now. I already have submitted a ticket #117764 and would kindly ask, if [..]
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12:04 pm, March 22, 2015
I have been through about twenty different emails with Support from Trion and I have yet to find a solution. I have reinstalled Glyph and Rift both but to no avail. When I log into Glyph, it immediate [..]
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10:04 pm, March 15, 2015
Hello,
i have a problem. I'm not receiving any authentication emails. Email account is on mail.com (triongames.com is whitelisted).
EDIT: confirmation links are received properly even for noname, temp [..]
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12:04 pm, March 15, 2015
After logging in on a different shard, I got a coin lock and didn't get an answer to my ticket in over 14 hours. This is quite annoying since it's weekend where people have time to play.
Yes, read th [..]
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12:04 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by koryphae
Thanks for the quick reply: "Your request (86352) has been re [..]
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10:04 pm, March 9, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Nemsbaby
Do the codes only work for a limited time? None of the codes I tried w [..]
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12:04 pm, February 26, 2015
Hello my name is michael rudderow . I play as Fakalali on Greybriar . My internet went offline and I got the your logging in from a new location please enter your authentication code email . I have tr [..]
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10:04 pm, February 24, 2015
I did make a ticket about it already more then 18 hours ago... no answer, no solution... no one interested?
Recently i decided to play rift again but i haven't noticed that i setup rift for US accou [..]
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12:04 pm, February 23, 2015
Is it possible when you send notifications of log in atempts from another area, that you could also add times of the attempt?
I just changed my password and shortly after logging off I get another em [..]
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12:04 pm, February 18, 2015
Quote:
Originally Posted by GM Fasti
Hey there,If these steps for receiving those emails don't work for you, go ahead and check your ticket for an update.
Jum [..]
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12:04 pm, February 16, 2015
So today, around 7:30pm EST, I took a short AFK and when I came back to my computer I noticed I had been disconnected from Rift. It booted me to the character select screen, and as usual I logged righ [..]
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10:04 pm, February 15, 2015
I am unable to log in to glyph because i have not received the email for account verification from Glyph, I have clicked the link to send me a new email and none is sent. Its been over night now and s [..]
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12:04 pm, February 9, 2015
Hi!
Yesterday I was playing as normal on my alt. I reloged to main, then back to alt and suddenly got coinlocked. Now I'm not receiving mail with coinlock code.
I've whitelisted trionworlds, trionga [..]
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12:04 pm, February 6, 2015
Quote:
Originally Posted by GM Fasti
Checking this out now. Can you try your password reset again, then, if you use Gmail, check a folder inside your Inbox called Promoti [..]
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12:04 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
If you can submit a ticket, we can help get you squared away. We have more info on these Glyph Authenticaion emails available on our [..]
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10:04 pm, January 22, 2015
I went to buy credits then it kept saying we sorry we cannot process this or whatever and i got the emails saying i wasn't being charged. Then it finally let me buy 2 $5 worth of credits. When i went [..]
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12:04 pm, January 20, 2015
I'm getting a little impatient. I sent in a support ticket over a week ago. While I got a response from that 3 days later, and we were able to conclude that my account had been compromised, I was tol [..]
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12:04 pm, January 6, 2015
I'm getting really angry now.....It's been a few days and and a few emails with still no response! This glyph authentication code is NOT being sent to my email and tech support is not responding to m [..]
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12:04 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
Hi there Dwindarf, I am sorry for any confusion. I have looked over your account and see that you submitted four tickets and have gon [..]
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10:04 pm, December 27, 2014
Hi,
There is a problem with sending authentication email. I do not receive the authentication code despite my email is correct. I checked my spam and others folders, I do not have any filters and em [..]
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10:04 pm, December 24, 2014
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by R0NlN
Thanks, Faerugue! I didn't see that post. If I were Daglar I would've com [..]
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12:04 pm, December 23, 2014
Quote:
Originally Posted by Daglar
I'm told that all emails have been deployed at this time.Please make sure that you are opt'ed in to receive mail regarding RIFT. Beyon [..]
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12:04 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by trollusk
#141221-000827Same problem - coin locked, no unlock emails receive [..]
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12:04 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
I am sorry about that delay, but those emails have been sent out and it looks like you're up and running again. Let me know if you're [..]
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10:04 pm, December 20, 2014
I logged into Rift and recieved a message to put in an authenicator code. I pushed resend code many times and have not recieved a code in my email. PLEASE send me a code so I can access my account and [..]
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10:04 pm, December 20, 2014
I am requiring an authentication code to log into the game and the website but no emails are being sent to my email account. Resend does not do anything at all. My email account is receiving from othe [..]
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10:04 pm, December 14, 2014
I tried to log in to Glyph yesterday, and I got the message that my password was wrong. I thought ok maybe I typed it in wrong or forgot it, so I tried to reset it figuring I might as well change it.
[..]
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12:04 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
If you use Gmail as your email provider, you'll want to check your Promotions folder since out emails tend to get directed there. It' [..]
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12:04 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
Can you ask your friend to submit a help ticket? If he has any trouble doing that, have him email support@trionworlds.com, then eithe [..]
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10:04 pm, December 6, 2014
Hi, i've been telling my friend he should give rift a try for a while now... he finally downloaded it a few days ago but is still waiting for his authentification email. He's checked his spam folder b [..]
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10:04 pm, December 3, 2014
Hi,
Wondering if anyone else has had this issue. After logging into Glyph account management online, I get a screen that pops up requesting that due to upgraded account security, I need to update my [..]
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12:04 pm, November 20, 2014
About a month ago my glyph account was hacked and became banned. I emailed Trion multiple times asking for help and got back emails saying once my account was recovered, it would be unbanned. I haven' [..]
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12:04 pm, November 18, 2014
Since Nightmare Tide I have had issues with payment. I tried to buy Patron with Paypal (same account I used ever since beta in 2011) and the money was taken from my account but then I got a message th [..]
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12:04 pm, November 11, 2014
Hello
My accounts got banned two days ago for no reason at all. I have seen other incidents like this, and they have got their accounts back after using other methods than sending in an appeal to app [..]
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10:04 pm, October 31, 2014
I am a patron. I know my account name and password. I have access to the account's associated email address. None of this helps me.
I recently upgraded to a new computer. This caused Glyph to detect [..]
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12:04 pm, October 30, 2014
I just bought Typhoon edition today but I have not received any notification or mails in-game. Is there anything I should do to get it? I have tried relogging and still nothing happened. Any fast repl [..]
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12:04 pm, October 30, 2014
i made 3 emails adress to try and get the email to activate my account so i can log in into glyph and download rift. but i get this "Thank You! Please check your inbox for an email verification f [..]
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12:04 pm, October 28, 2014
Hi, back when RIFT first came out, I had bought the collectors edition and had played for quite a while then took a break. When I came back recently, I made a Glyph account, but found that none of my [..]
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12:04 pm, October 26, 2014
As the title suggests,
Every time I am trying to log into rift app from anywhere other than home I get glyph location emails saying it's a new place . Problem is I can't enter the code on the app and [..]
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11:04 pm, October 23, 2014
I'm not sure that this is the correct place this, but I've tried the Support Center (several times - starting two months ago) and no one ever responded to help me (other than automated emails saying t [..]
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1:04 pm, October 17, 2014
this is becoming almost humorous......... almost.
I had to change my credit card numbers due to Home Depot being hacked and I could not delete my old card due to the "active account" being a [..]
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1:04 pm, October 4, 2014
Hi so iv got my account name and password all good i click log in i log in and then it ask me for the 1st time to authenticate my account "Ok i have not played for a while" so may be its a n [..]
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11:04 pm, September 30, 2014
Quote:
Originally Posted by Pithos
The issue with loot from scratchers has been resolved, and they are now delivering loot correctly again for new wins. My apologies for [..]
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1:04 pm, September 17, 2014
Returning player, trying to log into my account now that the game has switched over to Glyph. I use hotmail, not gmail, so no promotional tab shenanigans. I have received authenticator e-mails, howeve [..]
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11:04 pm, August 30, 2014
Help! I can't log into my rift account. Glyph is asking me for a authentication key which has not been sent to my email account. When i press the resend code button it says a new authentication code h [..]
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1:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Muspel
One trick that can help is to have a password that you modify in some wa [..]
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11:04 pm, August 23, 2014
So here it goes, my and my bf play rift, we have two laptops.
for about a week now, we often get disconected or simply cant connect at all or we are in we lag like crazy.
I had my internet connected [..]
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1:04 pm, August 12, 2014
When signing up for a new account on the Glyph site, the link to the ToS (http://www.trionworlds.com/en/legal/terms-of-use.php) is dead. Thought I'd post it here because in 15 years I've never had a w [..]
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11:04 pm, August 8, 2014
I haven't played Rift for a while. Never mind why. But this other day (Aug 6th) I received some strange mails from noreply@trionworlds.com. See below for how it looked like. The links seem legit at fi [..]
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11:04 pm, July 20, 2014
I am posting this here in hopes of getting some help from the fine support staff at Trion. I cannot login. I had an account for a few months when the game first came out and wanted to try it out again [..]
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2:24 pm, November 1, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Jibletz
Define a "few" - I'm working on [..]
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3:24 am, October 16, 2013
Quote:
Originally Posted by Pithos
Hi all,I'll keep this brief since I'm supposed to be on vacation (my first real vacation since starting at Trion!), but I can [..]
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7:18 pm, October 7, 2013
Quote:
Originally Posted by dahanese
Quote:
Originally Posted by 236FF
I mean, it feels like if anything does occur, and o [..]
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