1:04 pm, April 18, 2018
Quote:
Originally Posted by TrionBrasse
I am not sure what sort of chaos magic is involved, but I always have to re-authenticate when I am traveling, or even when switchi [..]
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10:04 pm, March 8, 2018
Hi, im playing from a dorm type setting using a wifi.
I get the error every time I try and log in: "Your external IP address has changed since you Authenticated. "
I sent a mail to support [..]
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12:04 pm, March 1, 2018
So this is my third go at trying to remove my authenticator so I can install it on my new phone. I received the email asking for all my info, send it off, and that's where it ends...I don't get any re [..]
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12:04 pm, December 31, 2017
Hi there. I've been trying to download the mobile authenticator for my new Pixel 2 and, well, it seems to be missing from the Google play store. The authenticator didn't transfer from my old phone (wh [..]
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10:04 pm, December 18, 2017
Quote:
Originally Posted by TrionBrasse
Update on DDOS: We continue to see ebb and flow of attacks on our game services (one of many game companies affected). Our Glyph A [..]
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10:04 pm, December 11, 2017
Hey all,
I'm Cj, I have been playing Rift for the first time in 5 days. I have been playing for 5 days. All of a sudden i got to log into Rift and i get the 108 request error. I have never gotten th [..]
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11:04 pm, August 19, 2017
Hi folks,
I have a second Trion account on which I play both Rift and AA. I'm trying to set up the Glyph Authenticator for this account but the AA account management page doesn't recognize the ***-* [..]
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11:04 pm, June 25, 2017
Very strange. After a long absence I downloaded the game last night. My first attempt at login I went right into the game no problems. My old characters are still there. I logged out for dinner then w [..]
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11:04 pm, June 9, 2017
hey there!
i've got no access to my account currently, cause my old e-mail no longer exists and i can't transfer the authenticator from my old phone to my new phone.
but to be able to reset one of t [..]
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1:04 pm, May 19, 2017
Hello.
I am trying to play Rift for the first time in a while, and when I launch the game, I am getting an error: Your IP Address Has Changed Since You Last Authenticated. Please Exit the Game and R [..]
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1:04 pm, April 1, 2017
So im trying to return to Rift after being away for a long time, I download the game, and I cannot enter the character screen, my PC is more powerful than the one I used a year ago, so its not my hard [..]
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12:04 pm, March 16, 2017
Today I added the Glyph mobile authenticator to my account.
It added successfully to my account and yet neither the website or the glyph launhcer asks for a code. My account page said the authentica [..]
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12:04 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com so that our Technical Support team can investigate this issue with you.
[..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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12:04 pm, November 29, 2016
Hello,
I mainly play Rift at home where I connect via a mobile phone hotspot (no broadband where I live). It works fine there. However, I also log into Rift at work in order to send minions on advent [..]
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10:04 pm, November 25, 2016
I just installed the Glyph Authenticator on my iPhone 6S. iOS warned me that the app could slow the phone down and that the developer needs to update the app.
Do you plan on updating the app? From th [..]
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1:04 pm, October 26, 2016
I`m with Windows 10 64 bit. After i start the game in character select screen i only see the picture and nothing to choose, can move the mouse and alt + tab.https://i.imgur.com/NfCRJof.jpg
According [..]
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11:04 pm, September 27, 2016
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of Glyph will only allow authentication into XP supported games (RI [..]
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11:04 pm, September 27, 2016
Quote:
Originally Posted by Fasti
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of [..]
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11:04 pm, September 3, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Meteorblade
I play exclusively on Gelidra EU from a UK location and for [..]
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1:04 pm, September 3, 2016
I play exclusively on Gelidra EU from a UK location and for as long as I can remember my latency would be in the 50ms to 60ms range. However, for the past three to four days, my latency has never drop [..]
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1:04 pm, August 19, 2016
This morning Glyph updated to version test 103-526-A-137654, the issue is the log in window is now semi transparent, that's not the worse, it also asked for an authenticator code and that Window was a [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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1:04 pm, August 11, 2016
Quote:
Originally Posted by Ocho
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new opt [..]
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11:04 pm, August 10, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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11:04 pm, August 10, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new opti [..]
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11:04 pm, August 6, 2016
since the patch I cannot get past the loading screen. I keep receiving an error that my external IP address has changed since last authentication, must logout and back in. Which I have tried about 2 [..]
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11:04 pm, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Trieu
Did not work :(
Sorry to hear you're having trouble! [..]
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1:04 pm, July 23, 2016
This is form this link: https://rift.trionworlds.com/commerc...84cWVibA%3D%3D
HTTP Status 401 - Authentication Failed: Expired store token. [accountId=239535206917896938] [channelId=1] [channelTxnId= [..]
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1:04 pm, May 27, 2016
Hello , from today i cant login in my Rift acc.I opened Glyph enter my e-mail and pass , after this i enter authentication code and nothing ..I did this 10 times .Yesterday i did not have this problem [..]
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11:04 pm, May 16, 2016
After entering login/password and clicking "Log In", the window disappears, and nothing happens. No errors, no nothing.
If I intentionally put in incorrect credentials I do get the "Aut [..]
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11:04 pm, April 25, 2016
I'm able to start the game to see my character list but as soon I connect one of them the game crash at 10% :bulb:
last lines in logs are :
[INF][ENG] 16:49:14.990 Login request successful
[NOT][EN [..]
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11:04 pm, April 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, get in touch with our CS team so they can investigate. They may be able to h [..]
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10:04 pm, March 2, 2016
Quote:
Originally Posted by CM Morgana
Greetings Ascended! We are aware of an issue that is preventing users from logging into Glyph, and we are investigating. Thanks for [..]
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12:04 pm, February 26, 2016
Just a heads up about the coin lock system.
A couple of times the last couple of weeks I've received emails saying my account was coin locked when I entered the game but it wasn't.
The emails came [..]
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10:04 pm, February 25, 2016
Hey folks,
Currently some folks are experiencing issues with our login services mistakenly reporting that Authentication has failed and that they need to check their password and credentials. Our tea [..]
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10:04 pm, February 25, 2016
Quote:
Originally Posted by Ocho
Hey folks,Currently some folks are experiencing issues with our login services mistakenly reporting that Authentication has failed and th [..]
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10:04 pm, February 18, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Darknesian
I just logged into the game and received a pop-up and mail about [..]
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12:04 pm, February 17, 2016
I`m getting serveral 2024 errors during the day which requires me every time to delete the cfg, reauthenticate my computer and swapping my language back to english.
It`s pretty annoying and I would [..]
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10:04 pm, February 10, 2016
I have entered glyph, clicked play, game loads to 35% then i get the message your external IP addrress has changed since you authenticated. Please exit the game and re-enter your user name and passwor [..]
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10:04 pm, February 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! This error can actually be caused by several different things, and we usually see this happen when someone is trying to [..]
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10:04 pm, February 6, 2016
Hallo zusammen,
ich nutze seit Jahren den RIFT-Authenticator für das SmartPhone. Ich habe mal wieder Lust auf RIFT gehabt und wundere mich, dass ich nicht nach einem Code von der App gefragt [..]
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12:04 pm, February 4, 2016
cant login I get a error message always says Authentication Failed it work fine a couple of days ago but now I cant log in at all try all day
Nevermind working now i log in to the web page and after [..]
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12:04 pm, January 16, 2016
The Glyph launcher appears to have an incredible demand of network access during the authentication handshakes: It usually fails while there are other quite intense transfers running (e.g. file sharin [..]
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12:04 pm, January 9, 2016
So...Glyph thinks I'm logging in from a new location. I'm not but no biggie to get the authentication code they'll email me so I can log in. Just one problem. I have repeatedly requested the code over [..]
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10:04 pm, December 28, 2015
Hello everyone,
I have a big problem at the moment.
Yesterday I reinitialize my computer and installed Glyph again.
The problem which i now have is that i need a new authentication code. I use the [..]
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10:04 pm, December 27, 2015
Quote:
Originally Posted by TrionBrasse
Just a reminder that coin locks happen to us all... they are a fact of life, but if yours gives you ANY trouble, please do contact [..]
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12:04 pm, December 26, 2015
I spoke on this thread http://forums.riftgame.com/general-d...eu-shards.html about my issues which seem to be getting worse over time.
I started out with showing a somewhat different "Logged In A [..]
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10:04 pm, December 25, 2015
Servus wie bereits schon erwähnt bekomme ich per meine Email keine Authentifikator-Code für Rift, seit gestern, da steht ich würde mich irgendwie von einem anderen Ort einlo [..]
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11:04 pm, October 12, 2015
Just updated my mobile from Samsung S3 to S6. Downloaded my Authenticator, no probs there. But, then was the turn of the Rift mobile for getting goodies to the game. Surprise surprise, I cannot find i [..]
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1:04 pm, September 22, 2015
Hello
Iam using rift mobile auth from long time (few years). Today i had a problem with it. All the time when i typed the code always say "invalid code". So i removed from account and setu [..]
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11:04 pm, September 20, 2015
I cannot log into my glyph, it tells me 'authentication failed please check email or password'
my password is right, and my email is right also, i can log into the websites but it just wont let me lo [..]
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1:04 pm, September 13, 2015
Quote:
Originally Posted by Archonix
To clear up some bottlenecks in our authentication system we're going to need to wrap up the bonus Patron weekend a bit earlier then [..]
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11:04 pm, August 9, 2015
Greetings, I havnt played rift in close to a year and wud love to play again. In the main time I've lost my authenticator. Now I tried to remove it trough secret questions but they say my answers are [..]
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1:04 pm, August 4, 2015
My Rift account is linked to an email address that i lost some time ago. I am trying to play rift again, but i can't log on to my main account because I need to authenticate myself. I know my secrete [..]
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1:04 pm, July 9, 2015
*PLEASE READ THE NEXT THREAD FOR THE NEW UPDATE ON THE SITUATION*
Someone please help me out if they can. I'm hoping that someone might have a solution for me since no DEVS are giving us any help.
[..]
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11:04 pm, July 3, 2015
Hello there,i wanted to return to play Rift cause some friends returned to the game.I cannot log in my account because i need authentication code that Trion is sending to email on whichgame account wa [..]
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11:04 pm, June 17, 2015
So last night around 8pm (est) I turned off my game, and then when I tried to restart the game, it yet began to load "authenticating..." and it yet again gave me an "error connecting to [..]
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11:04 pm, June 16, 2015
Hello,
Wanting to come back to Rift after a few years, cannot login to download because of the authenticator still on my account, have been trying for hours to get ahold of support through phone or ch [..]
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11:04 pm, June 14, 2015
Hi,
I'm having a problem, i had to change my pc's HD and now whenever i try to log in on glyph or the site, they say i'm trying to log in from a different location and ask me for an authentication co [..]
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11:04 pm, June 3, 2015
Having problems with my authentication, contacted support on the website on Sunday and still haven't gotten a response.
Any suggestions? Or how long does it normally take to get a response there?
[..]
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1:04 pm, May 28, 2015
I have been getting this since last night (aka 19.00 swedish time), i had 2 succesful log ins over this time untill now 09:21 swedish time. I i have deleted Glyph folder, i have deleted the Rift folde [..]
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11:04 pm, May 25, 2015
I tried to log in earlier today, but was told I was logging in from a new location (no, same location as always). So to protect me Trion is sending an authentication code to my email (this was severa [..]
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1:04 pm, May 24, 2015
I am returning to the game after a long break and have since had to replace my damaged phone. Every time I attempt to log on it of course asks for my Authentication Code. I've clicked the "I no [..]
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1:04 pm, May 23, 2015
I haven't played in a while, and I had a mobile authenticator on my account. I no longer have my old phone, so I can't log in. I tried removing the authenticator, but I can't for the life of me rememb [..]
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1:04 pm, May 23, 2015
Hi i have problem with Glyph Mobile Authenticator i download this app and when i click View Security Code it show only 6 numbers not 8 i cant log in on Glyph on my PC becouse of this problem need help [..]
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11:04 pm, May 17, 2015
So. I ahven't played rift in over a year. And wasn't sure I'd come back, didn't know removing the authenticator from my phone would lead to me being unable to access my account. And I put too much tim [..]
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1:04 pm, May 17, 2015
Hi,
I'm currently taking a break from GW2 since they haven't released any new content for a long time and we just have to wait for the upcoming addon apparently. So I want to come back to Rift, as I [..]
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11:04 pm, May 16, 2015
Hey Guys i dont get the Authentication Code Email what can i do? I also did a Ticket already 2 Days ago already and no one answered me...
Ticket number 172447
I got NO help at all...
Im using GMX [..]
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1:04 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kailii
Same here.Hey, look at the bright side: You already got a ticket number [..]
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1:04 pm, May 15, 2015
Greetings Adventurers!
There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working with these email providers on resolving this, we do not [..]
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1:04 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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11:04 pm, May 8, 2015
So, I got back to Rift after a long break since my computer got fried.
Downloaded the game, logged in Glyph and click play, and no matter what I try to do, I get the following message "Your ext [..]
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1:04 pm, May 7, 2015
All, I need help with this, please. I haven't played long, but I had no problem running Rift on my system--until the April 22 patch. Since then, I can log into the glyph client (even with the Rift A [..]
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11:04 pm, May 6, 2015
Quote:
Originally Posted by Ocho
It should be available again. We're aware of issues surrounding authentication with the app, are how that impacts users.
Jump [..]
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11:04 pm, May 5, 2015
Quote:
Originally Posted by CM Kiwibird
Quote:
Originally Posted by Byblos
You may want to look into this thread:http://forums.riftgame.com/ [..]
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11:04 pm, May 3, 2015
Appears to be a Server issue happening on the NA server.
Coming in from Arkansas, I can presently Log in to the EUROPE server but I get stuck every time when logging in to the NA server.
Game worked [..]
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11:04 pm, May 2, 2015
The headline says it all. I just wanted to play, but I had to type in the code that Glyph was supposed to send to my E-Mail adress. I'm using Web.de and there are no Mails in my spam folder. I asked f [..]
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1:04 pm, April 30, 2015
Quote:
Originally Posted by CM Kiwibird
Hey there, if you fill this out with as much information as possible we should be able to get that removed for you.
Jum [..]
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1:04 pm, April 27, 2015
So I've got a Steam account and recently downloaded Rift. I opened it, after downloading, and the Glyph Launcher popped up. I registered, I authenticated, I activated. I click PLAY on the Glyph Launch [..]
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11:04 pm, April 23, 2015
no longer have access to the email account associated with the Glyph because the domain is frozen. I ask for your understanding to change it to a new e-mail. I have sent the ticket number 141390, hope [..]
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11:04 pm, April 15, 2015
happened yesterday as well: basically, glyph hangs as soon as i launch it and fires an error handler process without doing anything.
its on the windows system tray, but it cant be closed without usin [..]
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1:04 pm, April 12, 2015
I'm trying to log in the glyph client with the RIGHT username and password (hence why I can log in into this website) but it always says Authentication Failed even after several password resets and re [..]
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1:04 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
Hey there,Sorry to hear you're having this trouble again. Unfortunately, if you're getting this error after resetting your password, [..]
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1:04 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
We have a thread up regarding this issue already, so please post your support ticket number there. Also, we've posted about this iss [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
We have a previous thread on this issue, so please post there if you continue to need help with getting your authentication code. It' [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
We have a previous thread on this issue, so please post there if you continue to need help with getting your authentication code. It' [..]
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11:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
I've updated your ticket, and want to get this fixed for you. Once you're able to update it, please post here and we'll make sure to [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kinkek
Just downloaded the app and it tells me I have the wrong username/pa [..]
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1:04 pm, March 30, 2015
it's been about a little over an hour since I've tried getting glyph to allow me to re-download rift onto my new desktop, it says i'm logging in from a new IP and to verify through email, which I'm tr [..]
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12:04 pm, March 21, 2015
Strange one. I have changed IP, several times. No coin lock on Rift (which I am not complaining about), but their is one on Rift Mobile. Or says the usual authentication error. Email does have the cod [..]
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10:04 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Schneeball
Support ticket ID: 91421and thank you.
Hey there, th [..]
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10:04 pm, March 15, 2015
Hello,
i have a problem. I'm not receiving any authentication emails. Email account is on mail.com (triongames.com is whitelisted).
EDIT: confirmation links are received properly even for noname, temp [..]
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10:04 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
Can you give me your ticket number? There doesn't appear to be one for this issue on your account. If you can provide that to me, I w [..]
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10:04 pm, March 5, 2015
I was advised to try the forums (which luckily I can log into) to assist me with my issues.
I can't log into my account AT ALL. I am able to log into the game from home, and buy credits, etc. but it [..]
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12:04 pm, February 26, 2015
Hello my name is michael rudderow . I play as Fakalali on Greybriar . My internet went offline and I got the your logging in from a new location please enter your authentication code email . I have tr [..]
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12:04 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
Hi there!In your ticket 45047 we requested some info from you so we could get this fixed up, but it doesn't look like the ticket was [..]
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12:04 pm, February 18, 2015
For some reason I need a new authentication key. The only problem is that none of the Rift links will send one to my e-mail address.
I opened a ticket with tech support 24 hours ago but haven't heard [..]
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10:04 pm, February 15, 2015
i added the mobil authenticator.. its set up.. i have it on my phone.. my account even says you have added it.. but i have never been asked to put out the code.. is there something else i need to do? [..]
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12:04 pm, February 11, 2015
I created an authenticator account from Google play app four years ago. I can not get my authenticator code on my cell I still have now from 2010 because I forgot my two answers I made on my account [..]
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