1:04 pm, April 19, 2018
Quote:
Originally Posted by Tacitus
Right now, the currency is auto-consuming when it should not, so it is not getting added to your bags. We will be patching again this [..]
View
11:04 pm, April 6, 2018
Quote:
Originally Posted by TrionBrasse
Account and purchase problems can be very tricky to resolve, and none of us outside of CS have the tools nor expertise needed to r [..]
View
1:04 pm, April 6, 2018
I made a ticket concerning my purchase problems, and I googled them afterwards. The SAME problem I am having dates to 2016 if not earlier!!! All the posts are dead end's saying they are still waiting [..]
View
1:04 pm, April 6, 2018
Hey all,
Getting multiple server disconnects since yesterday afternoon. I just started playing this game 2 days ago without any problems or disconnects. Rebooted computer, updated drivers, reset mode [..]
View
1:04 pm, March 30, 2018
Can any GM disconnect my char Lolitaguardian@Zaviel
I can`t connect to my char , i made ticket ,
and another problem , i buyd 2 eearing from event , 1 i put on my main , the other when i open the [..]
View
1:04 pm, March 27, 2018
Quote:
Originally Posted by TrionBrasse
Hey folks... any time you see something that appears to violate terms of service, please submit a ticket to CS via support.trionwo [..]
View
11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
This oddball issue happens on Live servers on occasion as well. Please submit a ticket via support.trionworlds.com and one of our [..]
View
10:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
Ting, it seems unlikely that you would be banned for that sole reason. We often suggest people use /ignore as well, because it sur [..]
View
10:04 pm, March 22, 2018
Keep getting error while trying to purchase from rift store. i have the correct funds and my bank is not blocking this transaction. I am from the UK and after talking to some other players from the UK [..]
View
12:04 pm, March 14, 2018
Already wasted one day of my patron time how many more untill you answer the ticket my husband put in and unblock our ip address all because he couldn't fifure ouy his password which he ended up figur [..]
View
12:04 pm, March 14, 2018
Quote:
Originally Posted by TrionBrasse
As suggested above, check your spam. If you do not find them, please file a ticket with our CS team via support.trionworlds.com an [..]
View
10:04 pm, March 13, 2018
Quote:
Originally Posted by TrionBrasse
We try very hard not to get into private details of these matters, but it's pretty clear that you're not willing to back down nor [..]
View
10:04 pm, March 12, 2018
Quote:
Originally Posted by TrionBrasse
While Devs can report issues to CS, the most common way players are brought to their attention is when a number of folks submit a [..]
View
12:04 pm, March 8, 2018
Quote:
Originally Posted by TrionBrasse
To give the TL;DR version of the thread Fasti linked: There was a serious bug on Prime that unlocked a number of RIFT Live items [..]
View
12:04 pm, March 1, 2018
So this is my third go at trying to remove my authenticator so I can install it on my new phone. I received the email asking for all my info, send it off, and that's where it ends...I don't get any re [..]
View
12:04 pm, March 1, 2018
Quote:
Originally Posted by TrionBrasse
Righto, a quick chat with one of our CS Leads tells me the following: - Your last CS ticket was submitted on Feb 7th, which is no [..]
View
10:04 pm, February 28, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
View
12:04 pm, February 28, 2018
I had once a druid/cleric, don't remember, it was a long time ago, like 2012-13 or something. Leveled him to around 40-45 level. The game was fun. And then i stopped.
Now I wanted to play it again. S [..]
View
12:04 pm, February 22, 2018
Quote:
Originally Posted by Hesk
Hello! Please close all RIFT and Glyph processes, restart your PC, and then attempt to patch again. If the issue persists, please submit [..]
View
12:04 pm, January 3, 2018
Quote:
Originally Posted by TrionBrasse
Please submit a support ticket and send logs to them as well, so that they can help determine what the issue is.https://support.tr [..]
View
10:04 pm, December 30, 2017
Quote:
Originally Posted by TrionBrasse
Folks, how many of you are STILL experiencing this issue?Asking for a pushy Dwarf who dealt with this earlier this year as well.Pl [..]
View
12:04 pm, December 24, 2017
Quote:
Originally Posted by TrionBrasse
We do not release the numbers externally. We want to ensure that the crates provide value, and took in a lot of feedback over the [..]
View
10:04 pm, December 15, 2017
Quote:
Originally Posted by TrionBrasse
Please do submit a ticket to our CS team, via https://support.trionworlds.com - we can't even guess at the issues from here. If yo [..]
View
10:04 pm, December 13, 2017
Quote:
Originally Posted by Link
Hello! So I reviewed the ticket in question due to this post and I wanted to provide a bit of clarification. We have different processe [..]
View
10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
View
12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Quote:
Originally Posted by Kitzkatz
I did put in the ticket and tried to escalate it but it doesn't se [..]
View
12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Hey folks!First of all, thank you for bringing this matter to our attention – we’ve grabbed all internal stakehol [..]
View
12:04 pm, December 9, 2017
Quote:
Originally Posted by TrionBrasse
OK guys... we've got dis. THANK you all.CS is primed and those affected DO NOT EVEN NEED TO SUBMIT TICKETS - we're following up on [..]
View
12:04 pm, December 1, 2017
Quote:
Originally Posted by Baldr
Sorry to hear this! We will be doing a restart soon. Please take a look at this link for more details. http://forums.riftgame.com/genera [..]
View
12:04 pm, November 21, 2017
Quote:
Originally Posted by Yaviey
Greetings, Ascended. We just wrapped up the launch of 4.3: Crucia’s Claw and have a few other things in the works for Fae Yul [..]
View
10:04 pm, November 2, 2017
Quote:
Originally Posted by Tacitus
Just to chime in here, we are aware of the issue and investigating, but we currently have zero internal repro. And by investigating, [..]
View
10:04 pm, October 31, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by talons225
I am needing a proper CM. or GM to help with stalker issues. the cu [..]
View
10:04 pm, October 30, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by forbiddenlake
In that case, I will need to submit a ticket.It's weird that th [..]
View
11:04 pm, October 25, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Refuge
So if it's bought pre-fix, the item in your inventory should still be [..]
View
11:04 pm, October 21, 2017
Quote:
Originally Posted by Spellgrim
I would suggest trying the steps here to ensure Glyph is able to update correctly. If you are still having issues after completing a [..]
View
11:04 pm, October 10, 2017
This question isn't about hardware, and instead about the underlying mechanics of a certain feature in the game. If there was a better forum for this, I would appreciate it if it was transferred there [..]
View
11:04 pm, October 9, 2017
Quote:
Originally Posted by Tacitus
Dimensions didn't, but I probably did:http://forums.riftgame.com/general-d...-port-bug.htmlGuessing somewhere in that circle of attemp [..]
View
1:04 pm, September 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, submit a support ticket at support.trionworlds.com so that our Tech Support tea [..]
View
1:04 pm, September 21, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Austinex
Is there a timeline for updating the items you ca buy with prize tic [..]
View
1:04 pm, September 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
View
1:04 pm, September 15, 2017
Quote:
Originally Posted by Yaviey
The new Infinity Walker Supply Box is now on the RIFT store! RIFT Supply Crate Refresh With the launch of 4.2 Celestial Storm, we i [..]
View
1:04 pm, September 13, 2017
Quote:
Originally Posted by Yaviey
Hi Karok, this should be fixed for you now (or the next time to log in). In the future, CS should be handle this via a ticket from now [..]
View
1:04 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
View
1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
View
1:04 pm, September 2, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend clearing your cache and cookies in your browser, or trying another browser altogether. If the issue persists, pl [..]
View
1:04 pm, August 29, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Mastokos
rift has encountered an error sending diagnostic information to trio [..]
View
1:04 pm, August 29, 2017
Quote:
Originally Posted by Hesk
Hello! This download will likely resolve your issue, but if it doesn't, please submit a support ticket at support.trionworlds.com.http:// [..]
View
11:04 pm, August 23, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Mizuki Ayu
Notice that in the bottom left I received a "Mounts" re [..]
View
11:04 pm, August 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Neurotix
The Echo of the Battle of Saint Taranis commonly bugs out on the thi [..]
View
11:04 pm, August 13, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Blackfell
Yes, yes I did.
Then please contact customer service w [..]
View
11:04 pm, August 9, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Noone1981
Tried it now for a third time.Submitted a ticket.
Thank [..]
View
1:04 pm, August 8, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Whimsicalbrainpan
At approximately 1:25 PM EST on August 4th, while my toon w [..]
View
1:04 pm, August 8, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Mr P
I did the ice cream quest 2 days ago and still have the ring this happen [..]
View
1:04 pm, August 5, 2017
Quote:
Originally Posted by TrionBrasse
Righto, EU servers should be back online now. Ops tracked a switch (external to our systems) that caused an issue for several of o [..]
View
11:04 pm, August 2, 2017
RIFT 4.2: Hotfix #3 8/2/2017GENERAL
* Offline guild members can once again be promoted, demoted or kicked, no matter when they last logged in.RIFT STORE & SERVICES
* The prize ticket store i [..]
View
11:04 pm, August 2, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.2: Hotfix #3 8/2/2017 GENERAL* Offline guild members can once again be promoted, demoted or kicked, no matter when they last [..]
View
1:04 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and our Tech Support team will be happy to troubleshoot this issue with [..]
View
1:04 pm, July 27, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by FalledAngel
Sometimes when I trying to open Rift Loot Bag it automatically lo [..]
View
1:04 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! This error generally means the patcher is unable to apply streaming updates. I would first recommend running Glyph by right-clicki [..]
View
1:04 pm, July 25, 2017
Quote:
Originally Posted by Hesk
Please right-click on RIFT and choose the "repair" option. If this does not resolve the issue, please submit a support ticket a [..]
View
1:04 pm, July 23, 2017
Quote:
Originally Posted by TrionBrasse
Hello all, There will be no general rollback, as Tacitus has said. However, CS will undertake individual rollbacks for players w [..]
View
11:04 pm, July 22, 2017
On Typhiria and other shards, also reported in chat to have also hit the US server.
A quest end popped up to most players, it turned out to be for a high level quest, totally out of zone for most play [..]
View
1:04 pm, July 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Featherrock
Cannot get today's patch to work/finalize.Keep getting the error [..]
View
11:04 pm, July 20, 2017
Quote:
Originally Posted by Keyens
The store to spend the new tickets is not yet live. I believe it is scheduled for next week, but I don't have any concrete confirmation [..]
View
11:04 pm, July 19, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Noborius
Just got a Nightmare Thresher mount and went for jumping. All is [..]
View
1:04 pm, July 1, 2017
Quote:
Originally Posted by TrionBrasse
Hey all. RIFT already gives away more free content and systems than most free to play MMOGs (I play a great many of them myself so [..]
View
1:04 pm, July 1, 2017
Quote:
Originally Posted by TrionBrasse
Cenderze, the Planar Fragments will be worked on after the 4.2 launch. We do not have a timeline on that yet, but we have tentativ [..]
View
1:04 pm, June 30, 2017
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by SonoMoenia
If you purchased the expansion in the last 7 days before they [..]
View
1:04 pm, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you. Wi [..]
View
11:04 pm, June 21, 2017
Quote:
Originally Posted by Tacitus
A resolution is being investigated currently. There is no ETA yet on the fix, but the purchases are definitely being tracked and will [..]
View
1:04 pm, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you're still having issues with this, please make sure you submit a ticket and provide our CS team with your Glyph logs so the [..]
View
1:04 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata may be the most relevant) and submit a support ticket at support.trionworlds.com if t [..]
View
11:04 pm, June 9, 2017
hey there!
i've got no access to my account currently, cause my old e-mail no longer exists and i can't transfer the authenticator from my old phone to my new phone.
but to be able to reset one of t [..]
View
11:04 pm, June 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is moving up the queue, so our CS team will reply as soon as possible. Thanks for your patienc [..]
View
1:04 pm, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running these tests, and submitting a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
View
11:04 pm, June 2, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by hardy83
I'd probably buy lockboxes if they weren't roughly 5USD which is [..]
View
11:04 pm, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article if you haven't already. If those steps didn't help, go ahead and s [..]
View
1:04 pm, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running a Repair (Right-click on RIFT in Glyph and choose the Repair option), and if that doesn't resolve the is [..]
View
11:04 pm, May 26, 2017
Quote:
Originally Posted by TrionBrasse
As Artewig suggests, submit a CS ticket and our folks will be happy to investigate for you, as soon as possible! Brasse
[..]
View
11:04 pm, May 23, 2017
So I have come back after quite a long break. Think I perhaps stopped playing back in 2014/2015.
I logged in and much to my shock discovered that all my characters have been deleted and I have nothi [..]
View
11:04 pm, May 22, 2017
Hi there, been chasing this bag for some time and its still not gift-able although it clearly should be:Attachment 31480Attachment 31481
I could not get it gifted to me during the correct seasonal ev [..]
View
1:04 pm, May 22, 2017
I wrote a post which was moved to the bug forum. If I try to reply in the bug forum the following message appears:
Quote:
Bamul, your request could not be completed.
You must have a c [..]
View
11:04 pm, May 19, 2017
Quote:
Originally Posted by TrionBrasse
Yeah, I'd definitely submit a support ticket - that is not an issue affecting others at the moment, so let our CS folks look into [..]
View
1:04 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com. https://support [..]
View
1:04 pm, May 16, 2017
Quote:
Originally Posted by Hesk
Please attempt these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com:https://suppor [..]
View
1:04 pm, May 13, 2017
Quote:
Originally Posted by TrionBrasse
I am assuming you're talking about the Maguk tickets that were being given out as part of the pre-launch incentives for the expans [..]
View
1:04 pm, May 12, 2017
Quote:
Originally Posted by TrionBrasse
Well in that case, and as long as you were logged into Glyph when you tried claiming it, time to file a CS ticket! support.trionwo [..]
View
11:04 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
In any case, you can always submit a CS support ticket and they can go over your purchase history and delivery with you!support.tr [..]
View
1:04 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! Clearing cache & cookies, or trying another browser may resolve the issue for you, but if it does persist, please submit a [..]
View
11:04 pm, May 8, 2017
Quote:
Originally Posted by ZamboniChaos
Have you already tried updating your video card drivers? If not, you can find steps on how to do that in this support article. I [..]
View
11:04 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, it looks like our CS team updated your ticket with additional information! Please check your ticket as soon as you can [..]
View
1:04 pm, May 2, 2017
Hello all. i posted once before about a accidental deletion of a character and was directed to submit a support ticket. after a couple days they got back to me telling me they fixed it and it should b [..]
View
11:04 pm, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kerin
Hiya,Yeah, I realise it's more player-to-player but this is the ' [..]
View
11:04 pm, April 25, 2017
Quote:
Originally Posted by TrionBrasse
Hey there!By all means, please create a CS ticket. They are the folks with the toolsets needed to investigate and fix any account [..]
View
1:04 pm, April 20, 2017
Quote:
Originally Posted by TrionBrasse
BUG REPORTING!There are several methods to report bugs, and some are better than others. I use ALL of them when I encounter a bug [..]
View
11:04 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Just a reminder that if you do notice any suspicious behavior, you're welcome to submit a support ticket so our CS [..]
View
11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
View
1:04 pm, April 14, 2017
Hello!
I found a Moosedantrix (spelling?) mount in the weekly patron box, in the relic chest it gives. But when I collected it, it dissappeared from my backpack, but it did not end up in the mount co [..]
View
1:04 pm, April 14, 2017
Quote:
Originally Posted by TrionBrasse
Our Customer Service department manages a very large number of inquiries daily, but I am sorry they have not reached yours yet.Tic [..]
View
11:04 pm, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you've already submitted a support ticket. Our CS team will reply as soon as they can, and hopefully they'll [..]
View