11:04 pm, April 6, 2018
Quote:
Originally Posted by TrionBrasse
Email received and forwarded to the correct engineers. Thanks so much for the fast response, Forbiddenlake!Brasse
Jump [..]
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1:04 pm, March 29, 2018
[QUOTE=Tacitus;5348044]
Quote:
Originally Posted by GamingMimi
No crystal ball, but IMO there would be a huge player backlash against such a move, and the negative PR resp [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
Hello all,The RIFT team spent time over the past several days (including the weekend), chasing down trails left by the Ability Lag [..]
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10:04 pm, March 24, 2018
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by onetime
I'm honestly a bit flabbergasted that my previous response was remov [..]
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10:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
We appreciate deeply thoughtful and rational feedback, and the OP certainly delivers (along with many of the responses). Thank you [..]
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12:04 pm, March 19, 2018
Quote:
Originally Posted by TrionBrasse
Hello all,I have merged all the recent lag feedback to make it easier to respond.Dev has been closely examining all data flow and [..]
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12:04 pm, March 15, 2018
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Refuge
Just the response I was looking for. Have a white in my bank I'm [..]
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10:04 pm, March 10, 2018
Quote:
Originally Posted by TrionBrasse
I am going to redirect additional responses to another thread, started earlier, and already in progress: http://forums.riftgame.co [..]
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12:04 pm, March 10, 2018
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Holyroller12
I shall relent my appeal as I feel you've given enough reason b [..]
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10:04 pm, March 9, 2018
Quote:
Originally Posted by Yaviey
What could make Prime even more challenging? Challenges!The response to the opening of Vigil has been fantastic! After a successful lau [..]
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10:04 pm, February 28, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
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12:04 pm, February 16, 2018
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Refuge
I think it's time for a Dev response on this one.
Sure! [..]
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12:04 pm, December 23, 2017
Quote:
Originally Posted by TrionBrasse
We do not maintain any event trackers - please contact the person who designed the event tracker that you are using for support. F [..]
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10:04 pm, December 18, 2017
Quote:
Originally Posted by TrionBrasse
I carreid forward your feedback and requests regarding the Gumball mount and other rewards, but I cannot promise a quick response [..]
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12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Quote:
Originally Posted by Kitzkatz
I did put in the ticket and tried to escalate it but it doesn't se [..]
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12:04 pm, November 21, 2017
Quote:
Originally Posted by Yaviey
Greetings, Ascended. We just wrapped up the launch of 4.3: Crucia’s Claw and have a few other things in the works for Fae Yul [..]
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12:04 pm, November 15, 2017
Quote:
Originally Posted by RoughRaptors
Quote:
Originally Posted by Sawdummist
I'm fairly certain I've been offline when an unstable event [..]
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11:04 pm, October 10, 2017
This question isn't about hardware, and instead about the underlying mechanics of a certain feature in the game. If there was a better forum for this, I would appreciate it if it was transferred there [..]
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11:04 pm, September 15, 2017
Quote:
Originally Posted by Yaviey
Another important bit of information that has come to my attention is that devs have no obligation to communication to players via foru [..]
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11:04 pm, August 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Neurotix
The Echo of the Battle of Saint Taranis commonly bugs out on the thi [..]
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11:04 pm, July 10, 2017
Quote:
Originally Posted by Keyens
Quote:
Originally Posted by Sing
No, thats only a Keyens-problem. All other Devs work with the community. [..]
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11:04 pm, June 29, 2017
Quote:
Originally Posted by Icarus
We will be doing observed raid testing on Thursday, July 7th at 11am - 12pm PDT and 4pm-5pm PDT. If we get a large response, we will ex [..]
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11:04 pm, June 14, 2017
A simple question to the management of Trion, in relevance to this game of course. These prime time (or near enough) emergency updates always seem to happen in or near prime time for eastern EU. Of co [..]
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11:04 pm, June 12, 2017
Quote:
Originally Posted by Vladd
Quote:
Originally Posted by Haruchai
Frankly if Trion's response to this is "Meh, we don't care" [..]
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11:04 pm, June 9, 2017
hey there!
i've got no access to my account currently, cause my old e-mail no longer exists and i can't transfer the authenticator from my old phone to my new phone.
but to be able to reset one of t [..]
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11:04 pm, May 23, 2017
So I have come back after quite a long break. Think I perhaps stopped playing back in 2014/2015.
I logged in and much to my shock discovered that all my characters have been deleted and I have nothi [..]
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1:04 pm, May 10, 2017
Quote:
Originally Posted by TrionBrasse
On last week’s LoreStreamPalooza, we quizzed RIFT players with all manner of obscure lore questions pertaining to the [..]
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1:04 pm, May 6, 2017
Quote:
Originally Posted by Tacitus
They should all be gone by next hotfix. The changes are already on the PTS if you wish to check.But the quests will be gone. And the [..]
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1:04 pm, April 14, 2017
Hello!
I found a Moosedantrix (spelling?) mount in the weekly patron box, in the relic chest it gives. But when I collected it, it dissappeared from my backpack, but it did not end up in the mount co [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
If he's unsure if the ticket was received through the website, he can always email support@trionworlds.com directly. He should receive an [..]
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11:04 pm, April 1, 2017
Quote:
Originally Posted by TrionBrasse
I know that Krug has been responding here, but I have also collected up the questions for a further and more detailed response on [..]
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1:04 pm, March 27, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait times on our tickets. We have been experiencing an influx of tickets and we are working on getting them respond [..]
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12:04 pm, March 8, 2017
Quote:
Originally Posted by TrionBrasse
Hello all,The SFP tokens and rewards were initially a pre-order bonus only, and one had to preorder pretty early to collect enough [..]
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10:04 pm, February 26, 2017
Hello,
Starting a thread to track on an issue I'm having with leveling a crafting skill. Looking for a sanity check here folks, please let me know what your experience has been.
I log in almost eve [..]
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12:04 pm, February 25, 2017
Quote:
Originally Posted by TrionBrasse
Hey Gilgad, sorry, my post was not in response to yours - in fact, I added your question to our stream questions today. It was to [..]
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12:04 pm, February 25, 2017
Quote:
Originally Posted by Archonix
Quote:
Originally Posted by makerofwidows
note silly garbage moosdantix nonsense and a cash shop issue [..]
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12:04 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Hello! While Customer Service is operational 24/7 and through all holidays, we are experiencing a higher ticket volume than normal, and t [..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by DarkDaemon
You guys haven't done as many achievement runs as I have, so you [..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by TrionBrasse
We're back from Pax South, where we had a BLAST meeting our fellow Ascended!While there, we announced the date for StarFall Prophe [..]
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10:04 pm, January 28, 2017
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Balidin
Yesterday Trion announced patch 4.1 and some of it's features. I tho [..]
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12:04 pm, January 12, 2017
I took a quick look back through threads in here but couldn't find anything about this, apologies if I missed one...
Temple of Ananke, second boss, the one with the pillar and goblins is still regula [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by TrionBrasse
The response, as expected is negatory.The key reason, as you suspected, is the sheer number of players involved in building Warfro [..]
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10:04 pm, December 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble with this quest! Our response times are longer than normal at the moment due to th [..]
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10:04 pm, December 27, 2016
Hi,
This portal quest will not progress for me. I am level 69 and have completed all other story quests. I was able to partially complete the quest up to just after defeating Tristaine. At the nex [..]
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10:04 pm, December 23, 2016
Quote:
Originally Posted by TrionBrasse
We are restarting the original thread here as Part II:- an official feedback thread on the PTS balance changes.- NOT for balance o [..]
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12:04 pm, December 22, 2016
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by oochee
I wont be get building the I cant build in.
If these item [..]
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12:04 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello Lolthar, I can see that your ticket is in the queue to receive an update after your latest response. Unfortunately, we do have a la [..]
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12:04 pm, December 14, 2016
I logged in after switching to my laptop did the weekly update. clicked my normal shard to play and found myself at a character creation screen. None of my toons were listed anywhere.I been playing fo [..]
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12:04 pm, December 4, 2016
Hello, i wrote ticket 2 days ago. Still waiting for response. Meanwhile i would like ask why i cant pay with my credit card or paypal for the new expansion ? I tried to pay for patron too, but fail.
[..]
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12:04 pm, December 2, 2016
Quote:
Originally Posted by SupermanSocks
Quote:
Originally Posted by Mnaga
I've made sure I had only /combatlog enabled before I wrote on f [..]
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10:04 pm, November 18, 2016
I dont know if this is a new SFP bug or not.
Yesterday, I decided transfer my toons along with my guild to another shard. So when I transferred my main toon I selected to transfer my guild along with [..]
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10:04 pm, November 17, 2016
Hello, yesterday I completed the quests and carnages in Scatherran Forest. Everything was going perfectly.
Then I watched in horror this morning as the quests in my quest log for Xarth Mire (the one [..]
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10:04 pm, November 16, 2016
I did put a bug report in for this but didn't get any response so hoping a dev can have a look.
The last lure and the previous but one to the last lure I bought with affinity points, both the 2nd cat [..]
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12:04 pm, November 4, 2016
Quote:
Originally Posted by TrionBrasse
I'll just remind y'all that live games like RIFT are always in progress and change is a part of our evolving online lives. The De [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello Zhakiav! I've confirmed that #732611 has received a response from Customer Service - please review it and respond at your convenien [..]
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1:04 pm, October 25, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by catonmylap
Thank you for the quick response. True. I can also make a n [..]
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11:04 pm, October 24, 2016
Hi
Any ideas as to why am I unable to open a blue Crabnarok Lock Box with any on the keys I got from the auction house? I tried to use the Relic/ Rare/ Epic keys every time I get the same response &q [..]
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1:04 pm, October 21, 2016
Quote:
Originally Posted by CM Morgana
Dark and dangerous, filled with the most powerful witchery yet seen by any Ascended... that's what you'll find when you enter the T [..]
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1:04 pm, September 30, 2016
Quote:
Originally Posted by Ocho
Legendary Powers provide brand new choices to help you build your perfect character. Read on to see just some of the options available [..]
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11:04 pm, September 13, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Orbulis
...Is it really going to be only 3 Legendary skills on max level at lev [..]
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11:04 pm, September 2, 2016
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Samuraiko
Just as a heads-up, Ocho is at PAX this weekend, so he might not b [..]
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1:04 pm, September 2, 2016
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Laeti
has it ever occured to you that disabling one single item's effect tak [..]
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11:04 pm, August 29, 2016
Quote:
Originally Posted by Vladd
Quote:
Originally Posted by SirCoqaLot
Furthermore it sounds like raids will have requirements like: Searc [..]
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11:04 pm, August 9, 2016
I placed a support ticket 5 days ago and I have still received no response or help to buy the Deluxe x-pack. I have contacted my credit card company and they say no attempt to post a charge from Trion [..]
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11:04 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Since tickets are answered in the order they're received, our response times are dependent on the number of tickets currently in [..]
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1:04 pm, August 5, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Sylvaene
With respect, this comes across as dismissive and unprofessional. If a [..]
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1:04 pm, July 30, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by sventheviking
Thanks for the quick response, at least. Out of curiosity, are [..]
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11:04 pm, July 26, 2016
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via email. This change will allow us to make sure that [..]
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11:04 pm, July 26, 2016
Quote:
Originally Posted by Celestrata
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communica [..]
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11:04 pm, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Graell! I'm sorry it's taking a while for our team to get to your ticket. Our response times have been longer than we'd [..]
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11:04 pm, July 17, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! If you've already submitted a ticket, I would suggest waiting for a response from our support team. We appreciate [..]
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1:04 pm, July 17, 2016
Normally I wouldn't be the one to whine about something like this, but ... it is Patron, after all.
I got an email from the standard noreply@triongames.com email that my Patron benefits have expired o [..]
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1:04 pm, July 13, 2016
Quote:
Originally Posted by Hesk
Hello! As has been mentioned above, if you have a 2025 error, please submit a support ticket at support.trionworlds.com and make sure to [..]
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1:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your character has been restored from deletion. Please review the response to your ticket, and update it if yo [..]
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11:04 pm, June 27, 2016
So, during a moment of unintentional ignorance, I accidentally deleted one of my characters while I was under the assumption I was going through the process of deleting the other.
I've already submit [..]
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11:04 pm, June 17, 2016
Hey, this is going to be a unique support ticket that doesn't fit into any of the categories you guys have online, so I wanted to try here because there's room for more open format.
A few days ago, t [..]
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11:04 pm, June 6, 2016
Quote:
Originally Posted by Vladd
Quote:
Originally Posted by Meteorblade
This is an incorrect upgrade path, plain and simple, because havin [..]
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11:04 pm, May 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there MarkMage. We don't delete support tickets, so I went ahead and reviewed your account to try and see what was going on h [..]
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1:04 pm, May 30, 2016
I just logged into the game and within seconds an e-mail dropped into my mailbox:
"We have received a request to access your Glyph account from a new location or computer. As a safety precaution, [..]
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1:04 pm, May 26, 2016
Quote:
Originally Posted by TrionBrasse
Orochan, the fact that dev disagrees with your assessment is not the same as ignoring your input. The fact that you disagree with [..]
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1:04 pm, May 23, 2016
Ok, so we have some weird thing going on with my wife's computer.
She is running windows 7 pro.
She started having problems last night where the game would not launch. Today, I uninstalled the Glyph [..]
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11:04 pm, May 19, 2016
Quote:
Originally Posted by TrionBrasse
MINIONS! Whether you love ‘em or hate ‘em (wait a minute, how can anyone hate these hard working helpers?), th [..]
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1:04 pm, May 4, 2016
Quote:
Originally Posted by TrionBrasse
Folks, I am going to call this thread done. Moderators have had to step in too many times already. Keyens has been here twice to [..]
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11:04 pm, April 29, 2016
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by CaptGregg
This is being discussed on THIS thread. Not sure which one was 1st [..]
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11:04 pm, April 17, 2016
I purchased Ultimate Rift from the in game store over 48 hours ago.
Logged out, as advised, logged in, and received all my loyalty items, but none of the actual things I purchased.
No new callings. [..]
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11:04 pm, April 13, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry you've had so much trouble adding a new payment method to your account. Out of curiosity, have you tried adding any oth [..]
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1:04 pm, April 8, 2016
Quote:
Originally Posted by Red Hawk
Quote:
Originally Posted by Fss
Thanks for a response.Hopefully it's solved before 3.6 goes live.
[..]
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11:04 pm, April 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed the ticket you currently have open and it appears you're currently being helped by one of our agents. They' [..]
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10:04 pm, March 26, 2016
Quote:
Originally Posted by SupermanSocks
Quote:
Originally Posted by Elayara
I just reached 65 with a new char. When I type /chatinfo, I se [..]
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10:04 pm, March 26, 2016
I just reached 65 with a new char. When I type /chatinfo, I see the following:Attachment 27798
Since I want to have all level chats with all chars in the same slots, and as I do not give a rats behin [..]
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10:04 pm, March 23, 2016
Quote:
Originally Posted by Tacitus
Going to close this thread to focus responses into one thread:http://forums.riftgame.com/general-d...ze-weekly.html
Jump to [..]
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10:04 pm, February 8, 2016
Quote:
Originally Posted by Snedhepl
I'll go into a bit more detail! Nothing that'll help the bots though ;)Botting is something we take seriously here, and real live hu [..]
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10:04 pm, February 7, 2016
Quote:
Originally Posted by SupermanSocks
Feel free to PM me their names. No guarantees on individual bot bans but the larger picture always helps. Sometimes figuring out [..]
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12:04 pm, February 6, 2016
When using Warlock and casting "Defile, Dark Touch, Atrophy, Empowered Darkenss, Conflux, then Void Barrage" after that a very LARGE purple spotlight shows up on top off my head. It obstruct [..]
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10:04 pm, January 19, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by SupermanSocks
It definitely isn't though. If someone is behaving poorly in a ch [..]
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12:04 pm, January 19, 2016
Today 1/18 I filed a ticket (518505) as follows:
This quest which is part of The Wilds Act III story line appears to be bugged or something else is wrong with it. It is allegedly a solo quest that is [..]
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10:04 pm, January 14, 2016
Sometimes I can get past the glyph log in, go to play and it will get to around 90-92% loading. Freezes and tells me "Disconnected from server."
Other times I can't get past the glyph log i [..]
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12:04 pm, January 2, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Akamhara
I am a long term player. I have the six month birthday cake (its a lit [..]
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12:04 pm, December 17, 2015
So I have this weird issue in the Plane Touched Wilds.
The re-active to jump out of the canyons errors that I don't have a target. I can get it to work by targeting myself then clicking it.
I know thi [..]
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10:04 pm, December 7, 2015
When playing Warlock I'm still getting this really annoying purple spotlight on top of my head. It's been going on for over 2 months now.... I thought this bug would have been fixed by now but it ha [..]
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