11:04 pm, March 28, 2018
This isn't an in-game bug but I don't see a better place to post it.
For some reason, I routinely get logged out of these forums. I don't see a "remember me" option or anything like literal [..]
View
12:04 pm, March 1, 2018
So this is my third go at trying to remove my authenticator so I can install it on my new phone. I received the email asking for all my info, send it off, and that's where it ends...I don't get any re [..]
View
12:04 pm, December 31, 2017
Hi there. I've been trying to download the mobile authenticator for my new Pixel 2 and, well, it seems to be missing from the Google play store. The authenticator didn't transfer from my old phone (wh [..]
View
12:04 pm, November 2, 2017
Long story short--- my internet has been hitting a usage limit that gets me throttled to 70kbps download speeds for a week or so. (Parenting teenagers is hard mode, seriously)
I can work out my " [..]
View
1:04 pm, August 3, 2017
Quote:
Originally Posted by Yaviey
We want to get to know the community better and get you to know them, too! Welcome to our new monthly series where we interview vario [..]
View
11:04 pm, June 9, 2017
hey there!
i've got no access to my account currently, cause my old e-mail no longer exists and i can't transfer the authenticator from my old phone to my new phone.
but to be able to reset one of t [..]
View
11:04 pm, May 12, 2017
As the title states I am just returning to the game and am torn between relearning my warrior to tank or keep leveling up a cleric. Please stick to these two classes. I am only interested in these two [..]
View
11:04 pm, April 3, 2017
Hi all,
I need to share something with you and if any forum moderator finds this rather moved in privacy/support area. go ahead. Plz answer me through this sites message system then, I tell you now wh [..]
View
11:04 pm, March 27, 2017
Title says it all, the game has no sound whatsoever when I connect my Bluetooth headphone WITH Discord ( game communication app ) on, so yes, game does have sound when Discord is off, both Discord and [..]
View
10:04 pm, February 8, 2017
Quote:
Originally Posted by TrionBrasse
Hello there!This is a totally legitimate question. We schedule downtimes during the day so that we have all of our engineers in ho [..]
View
10:04 pm, January 18, 2017
Hi, I just recently bought a new Razer Kraken headset (not usb). Before that I just had some cheap standard headphones.
Since getting them I keep hearing a background hum when playing rift, almost l [..]
View
12:04 pm, December 20, 2016
Quote:
Originally Posted by CM Morgana
RIFT® Fae Yule SnoBuild Contest Official Rules and Conditions Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER O [..]
View
12:04 pm, November 29, 2016
Hello,
I mainly play Rift at home where I connect via a mobile phone hotspot (no broadband where I live). It works fine there. However, I also log into Rift at work in order to send minions on advent [..]
View
10:04 pm, November 25, 2016
I just installed the Glyph Authenticator on my iPhone 6S. iOS warned me that the app could slow the phone down and that the developer needs to update the app.
Do you plan on updating the app? From th [..]
View
1:04 pm, October 7, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The Trio [..]
View
11:04 pm, August 29, 2016
I have no audio from Rift (99% of the time). The Intro movie plays with audio but the game itself does not (from character creation screen to actual gameplay).
Occasionally I get audio back during d [..]
View
11:04 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Since tickets are answered in the order they're received, our response times are dependent on the number of tickets currently in [..]
View
11:04 pm, July 5, 2016
Quote:
Originally Posted by Ocho
It's hard to predict. Individual patches vary significantly in size and are likely to eat up more bandwidth than gameplay in normal condi [..]
View
11:04 pm, June 27, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by forbiddenlake
I bet it's Summer Soulstice
It's Solstice, we thoug [..]
View
11:04 pm, May 13, 2016
Quote:
Originally Posted by TrionBrasse
Click here for INSTRUCTIONS AND WHERE TO ENTER RIFT® Preset Build Contest Official Rules and Conditions NO PURCHASE NECE [..]
View
1:04 pm, April 21, 2016
Quote:
Originally Posted by Ocho
One of the greatest strengths of RIFT over the last five years has been its amazing community, and the stellar individuals who share thei [..]
View
11:04 pm, April 17, 2016
I purchased Ultimate Rift from the in game store over 48 hours ago.
Logged out, as advised, logged in, and received all my loyalty items, but none of the actual things I purchased.
No new callings. [..]
View
12:04 pm, March 10, 2016
Quote:
Originally Posted by CM Morgana
Événement mondial du 5 e anniversaire de RIFT ® – Phase 3 Règlement of [..]
View
12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 4Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
View
12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 2Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
12:04 pm, February 26, 2016
Just a heads up about the coin lock system.
A couple of times the last couple of weeks I've received emails saying my account was coin locked when I entered the game but it wasn't.
The emails came [..]
View
12:04 pm, February 17, 2016
Quote:
Originally Posted by Tacitus
I already had music playing on my headphones much louder than the YouTube link (where I couldn't actually hear YouTube). This was pre [..]
View
12:04 pm, February 10, 2016
For some reason, when I plug in my headphones, RIFT still plays through my speakers.
Yet all other sounds come throuigh my headphones properly (just tested, was listening to music through my headphon [..]
View
10:04 pm, February 6, 2016
Hallo zusammen,
ich nutze seit Jahren den RIFT-Authenticator für das SmartPhone. Ich habe mal wieder Lust auf RIFT gehabt und wundere mich, dass ich nicht nach einem Code von der App gefragt [..]
View
12:04 pm, January 26, 2016
My new ISP has developed a problem connecting to the game servers or forums (was able to for about a week) They did some truble shooting on my computer then told me to contact the game help desk.
I [..]
View
1:04 pm, August 7, 2015
Quote:
Originally Posted by Ocho
Quick post because I have very limited data on my phone and it's one am here in Germany. :) We'll have more info tomorrow and in the com [..]
View
1:04 pm, July 11, 2015
So, I just returned to RIFT and can log into the game just fine, but when I try to log into the Rift Mobile App, I get the error "Failed to Connect to Server. Please verify you have network acces [..]
View
11:04 pm, June 16, 2015
Hello,
Wanting to come back to Rift after a few years, cannot login to download because of the authenticator still on my account, have been trying for hours to get ahold of support through phone or ch [..]
View
1:04 pm, June 14, 2015
I recently installed the Rift Mobile App on my HTC One device. After installing the app, I was able to log in, but it seems to think I am still in a guild I had left several days before. I have tried [..]
View
11:04 pm, June 3, 2015
Having problems with my authentication, contacted support on the website on Sunday and still haven't gotten a response.
Any suggestions? Or how long does it normally take to get a response there?
[..]
View
11:04 pm, May 26, 2015
Going to use old moble help form to aid the process:Carrier: T-MobilePhone: HTC OneOS Version (Android, iPhone): Android - OS version 4.4.33G, 4G or WiFi: 4G and WiFiRooted or Jail Broke: NoIf Rooted [..]
View
1:04 pm, May 24, 2015
I am returning to the game after a long break and have since had to replace my damaged phone. Every time I attempt to log on it of course asks for my Authentication Code. I've clicked the "I no [..]
View
1:04 pm, May 23, 2015
I haven't played in a while, and I had a mobile authenticator on my account. I no longer have my old phone, so I can't log in. I tried removing the authenticator, but I can't for the life of me rememb [..]
View
11:04 pm, May 17, 2015
So. I ahven't played rift in over a year. And wasn't sure I'd come back, didn't know removing the authenticator from my phone would lead to me being unable to access my account. And I put too much tim [..]
View
1:04 pm, May 7, 2015
Hi I'm a returning player after a number of years and have installed the rift app onto a new phone, can log in nps and use the lootables and see invasions but my character list has not been updated? i [..]
View
1:04 pm, May 2, 2015
Been having this one since Monday (ticket 147237). It's the third time I get this error, and it bugs me that it locks you out completely from reaching the login/account website (currently posting usin [..]
View
1:04 pm, April 30, 2015
Quote:
Originally Posted by CM Kiwibird
Hey there, if you fill this out with as much information as possible we should be able to get that removed for you.
Jum [..]
View
11:04 pm, April 26, 2015
I recently downloaded the RIFT Mobile Beta app onto my iPhone 6. Starting up the app and logging into my account (NA region) present no trouble, but upon logging in, I receive a message reading: " [..]
View
11:04 pm, April 25, 2015
Quote:
Originally Posted by GM Fasti
We do have a sticky post regarding the need for DirectX 9 for RIFT to run properly.Generally it prevents graphics from displaying pro [..]
View
11:04 pm, April 23, 2015
Ever since 3.2 patch the game no longer detects when I insert headphones and the only way for it to recognize this is to restart the game. Also the "Enable Audio In Background" does nothing [..]
View
11:04 pm, April 20, 2015
Just been happening recently but the sound of Rift doesn't change from device to device by going into the control panel and selecting default device like switching from speakers to head phones.
Inst [..]
View
1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kinkek
Just downloaded the app and it tells me I have the wrong username/pa [..]
View
10:04 pm, March 5, 2015
I was advised to try the forums (which luckily I can log into) to assist me with my issues.
I can't log into my account AT ALL. I am able to log into the game from home, and buy credits, etc. but it [..]
View
12:04 pm, February 24, 2015
Dear Tech support,
I am probably not at the right spot here, but perhaps you can help me anyway.
Yesterday i bought credits by means of the store but until now I did not receive them. I don't feel [..]
View
10:04 pm, February 15, 2015
i added the mobil authenticator.. its set up.. i have it on my phone.. my account even says you have added it.. but i have never been asked to put out the code.. is there something else i need to do? [..]
View
10:04 pm, February 10, 2015
i stopped playing this months ago. I was recently charged $65.94 very odd number for a mmo. I do not play this game anymore and the support for this game is terrible. NO phone support called it jus [..]
View
10:04 pm, February 10, 2015
Quote:
Originally Posted by Daglar
Quote:
Originally Posted by vampydaras
Thx for replay. I hope you guys will found 1 simple payment which [..]
View
10:04 pm, February 8, 2015
Recently changed my iPhone and had to redl the mobile auth on my new phone, now i can't get the codes to sync and keep recieving the message invalid token. 43482 was the number i received from the sup [..]
View
10:04 pm, February 7, 2015
Having a bit of a wierd issue.
I've been playing the game on my connection for 4 months with no issues, but over the last 2 days I've been getting "Failed to Connect to Authentication Server&quo [..]
View
10:04 pm, February 4, 2015
Quote:
Originally Posted by GM Fasti
If you're having trouble getting signed in with the app, and have already uninstalled and installed the latest version of the app aga [..]
View
10:04 pm, February 3, 2015
I purchased a new physical copy of Rift Storm Legion from Amazon and while the access code worked and it says it added to my account, I was not given any loyalty points (so I can not even use the Auct [..]
View
10:04 pm, January 29, 2015
Okay, so I have been trying to patch the new update and it failed, so I tried again and BAM failed again. So I went for ultra speed internet, I HOTSPOT my phone's mobile data seriously costy ::sadhug: [..]
View
10:04 pm, January 28, 2015
Quote:
Originally Posted by grendel530
Quote:
Originally Posted by Niclas
The good news... THE PHONE APP HAS BEEN UPDATED!!! You can now se [..]
View
12:04 pm, January 24, 2015
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Lysali
The last thread I could find on this topic has been closed, but the i [..]
View
12:04 pm, January 19, 2015
tl;dr version: * The Windows Phone Authenticator works, but it's out of sync with the documentation and login screens
* I don't know if the Glyph 2FA is some home-rolled thing or uses a trusted stan [..]
View
10:04 pm, January 13, 2015
Hi All,
I downloaded Rift mobile on my iPhone 6. IOS 8.x. When I open the application it asks for my region. I select Americas and it scrolls off the bottom of the screen, which is expected. However, [..]
View
12:04 pm, January 9, 2015
So apparently yesterday I randomly got banned. I was playing at 11am fine, bought some Credits to use in RIFT then I went to the character selection screen and left to talk on the phone. came back lik [..]
View
10:04 pm, January 4, 2015
I'm connected to the internet on my laptop through my phones network. when i log into glyph and press play and begins loading to the character selection screen, a message pops up and tells me that i n [..]
View
12:04 pm, January 3, 2015
Today my phone just died.. No idea but I have the authentication linked to my accout. I can currently log in since I selected remember this location, but I am doing this thread ahead of time. I nee [..]
View
12:04 pm, January 3, 2015
Quote:
Originally Posted by GM Fasti
I'm afraid you'll need to submit a ticket before we can make any changes to your account, such as removing an authenticator. Go ahead [..]
View
12:04 pm, December 30, 2014
The device I had my authenticator on died, now I am unable to log onto my account, I've attempted to contact support for a while now and no response. There is no phone support and email support seems [..]
View
12:04 pm, December 28, 2014
Neither my husband nor I have been able to access the Rift mobile app for the last couple of days (aside from once this afternoon on my husband's phone). On his, it says that he doesn't have any chara [..]
View
12:04 pm, December 24, 2014
Trion, My in Game name is Mastemah Lucifer. i tried sending a help report but nobody is getting back to me. i got a new phone so the website told me to put in the authenticator code and i did and it w [..]
View
12:04 pm, December 24, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mastemah Lucifer
please trion..... its just an authenticator issue.... i ha [..]
View
10:04 pm, December 23, 2014
Quote:
Originally Posted by Snedhepl
As was stated on the livestream recently, we are indeed working on the app and have a full-time engineer dedicated to giving it some [..]
View
12:04 pm, December 23, 2014
Hi!
Now, i know a lot of this is my fault considering i made the account in 2011 and was dumb enough to not write down my recovery questions. I wasn't here for the upgrade to the Glyph authentication [..]
View
10:04 pm, December 21, 2014
Please help! I got a new phone and had to download a new authenticator app to it. But I can't access my account to sync the new device to it. Everywhere I go it is asking for the authenticator code!
[..]
View
10:04 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
We can get the authenticator removed for you very quickly. Go ahead and submit a request and let me know when you've done that. It sh [..]
View
10:04 pm, December 17, 2014
Since Rift mobile, and rift authenticator no longer work and no one will FIX IT, I have removed both application from my phone.
This still leave the problem of accessing my account. I can not sign i [..]
View
12:04 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
Looks like customer support was able to get you squared away. Let us know if you're having any other trouble. Thanks!
Ju [..]
View
10:04 pm, December 7, 2014
I've sent in a ticket #141205-000268 (sent in 12/04/14) and now I'm left with playing the waiting game. I can't log in to Rift or the website on my original account, so I've made this secondary accoun [..]
View
10:04 pm, December 2, 2014
Triple checked the username and password - zilch.
Closed the app and restarted it - zilch.
Cleared the data and tried again - zilch.
Uninstalled the app and reinstalled it - zilch.
Completely powe [..]
View
10:04 pm, December 2, 2014
Just curious if anyone else is having issues with Rift mobile not allowing you to see the images you scratch off? The app appears to work but when you go to scratch off to see the rewards there you ca [..]
View
10:04 pm, November 27, 2014
So in addition to all of the other issues being reported, I have another couple.
1) The Planar scratchcard on my L65 character seems to randomly flip between the old SL rewards (IS, Empyrean Dust, l [..]
View
12:04 pm, November 27, 2014
Urgent need help removing an authenticator!!!
My phone just blew up and now I can't log in to my glyph account or play Rift or AA.
Simply installing the authenticator on my new phone doesn't work. [..]
View
12:04 pm, November 26, 2014
Hello. Late yesterday I was doing IAs for my weekly and I was talking with some friends. I began to suddenly disconnect from the server, as if I had been dropped because of extremely high latency or a [..]
View
12:04 pm, November 25, 2014
I just tried the Rift Mobile app on my Samsung Victory (SPH-L300) running Jellybean and it works okay until you go into the Lootables section.As soon as you pick a game, a credit is removed. This can [..]
View
10:04 pm, November 21, 2014
Happy Friday!
Had a weird event this morning logging in to Rift, upon logging from a normal computer on a normal network Rift refused to take my password. It then sent me a log in from a new location [..]
View
10:04 pm, November 9, 2014
This doesn't seem to be getting addressed and is just buried for months. http://forums.riftgame.com/technical...ml#post4947530
Please fix it. Select Region screen pops up no matter what we do. Delete [..]
View
10:04 pm, November 9, 2014
Hi- I just downloaded the game after a two year or so break. Thought the xpac looked cool. After my initial download, I was able to play happily for several hours. This morning, when opening Rift, gly [..]
View
12:04 pm, November 7, 2014
Posting this for a friend that has Error 2016 and has been trouble shooting this for well over a month now. He lives in Australia and sitting in Que for live chat for 5+ hours isn't possible due to th [..]
View
12:04 pm, November 4, 2014
Every day when I visit the forums, the main page of General Discussion consists for 90% of spam, something about relation problems, black magic, phone numbers and weird language characters. This has b [..]
View
10:04 pm, November 3, 2014
I hate the Glyph Authenticator or any other authenticator. Why I used it I have no idea. But I changed phones and now I cannot log in. Customer service is behind, and worst of all we CANT CALL THEM FO [..]
View
10:04 pm, October 29, 2014
I sent a petition in-game over 30 days ago, and have not heard a single word from Trion.
I know that Trion does not give 2 cents to their mobile app, but as long as they make it available to CUSTOME [..]
View
10:04 pm, October 29, 2014
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Damo68
There seems to be an issue currently with the Rift Mobile app and authen [..]
View
12:04 pm, October 29, 2014
Hello, I recently downloaded the rift mobile app for my android. I try logging in through it but keep getting an authentication failure error. Saying that either my account name/email is wrong, or my [..]
View
10:04 pm, October 27, 2014
If there is a GM online here can you please help. I cant get on today because it is asking for an authenticator number. I was able to access yesterday for some reason (not sure why) and played all n [..]
View
12:04 pm, October 27, 2014
I recently downloaded the rift mobile app for my iPhone 6 and it starts fine but then I noticed the app doesn't reach the top or bottom of my screen which was odd. Anyways, the problem is when the sel [..]
View
11:04 pm, October 24, 2014
Hey,
it's starting to annoy that I get CTD every now and then. I'm just baffled. :rolleyes2:
DxDiag dump:
Spoiler!
------------------
System Information
------------------
Time of this rep [..]
View
11:04 pm, October 24, 2014
Quote:
Originally Posted by Daglar
Last night at roughly 4:00 AM pacific we experienced a hardware outage on the following shards: Faeblight, Laethys, and Wolfsbane. Pho [..]
View
1:04 pm, October 23, 2014
Sorry if I seem desperate but I can't access my account, I just did an update to my phone and my mobile authenticator had to be reinstalled. I totoally forgot that it won't work again with my account, [..]
View
11:04 pm, October 21, 2014
A little background- I joined a guild and was wondering why it was taking more than two days for it to show up on my Rift App on the phone. So I logged out, back to the login screen. I go to log back [..]
View