10:04 pm, February 20, 2017
Quote:
Originally Posted by Carthax
If you reinstalled without deleting the Glyph folder from your local appdata, I'd suggest doing that as well. You can find the steps t [..]
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10:04 pm, February 5, 2017
Quote:
Originally Posted by Carthax
There's no guaranteed time frame, but I can say that Customer Support is currently swamped with tickets at the moment. It's slowly get [..]
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10:04 pm, January 29, 2017
Quote:
Originally Posted by Carthax
I'd also suggest clearing your Steam cache for RIFT - 1. Please close your game and Steam completely 2. Navigate to the Steam Instal [..]
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12:04 pm, January 23, 2017
Quote:
Originally Posted by Carthax
It may be worth trying these steps, to see if it may be related to any kind of hardware/software issue - https://support.trionworlds.c [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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10:04 pm, December 18, 2016
Quote:
Originally Posted by Carthax
It's a bit of a misnomer when troubleshooting network issues that your internet connection is either entirely faulty or not at all. Th [..]
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10:04 pm, December 4, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! If you've already submitted a ticket, we'd really appreciate your patience while we get to you as soon as we can!
[..]
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10:04 pm, December 4, 2016
Quote:
Originally Posted by Carthax
I'd suggest repairing Glyph/RIFT using the steps in this article first: https://support.trionworlds.com/hc/e...the-UI-in-RIFT
[..]
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10:04 pm, November 27, 2016
Quote:
Originally Posted by Carthax
You can run the recovery feature for RIFT by right-clicking on RIFT in your Glyph library, and selecting "Recover". It may t [..]
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11:04 pm, October 9, 2016
Quote:
Originally Posted by Carthax
If the game is loading to a black screen, I'd first try updating your DirectX. You can do so by downloading and installing the followi [..]
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11:04 pm, October 9, 2016
Quote:
Originally Posted by Carthax
I would also suggest trying some of the steps in the article below, if you still have issues:https://support.trionworlds.com/hc/e...ra [..]
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11:04 pm, October 9, 2016
Quote:
Originally Posted by Carthax
I may be worth trying to delete the cache from your Steam install, and then try launching Glyph again. You can use these steps:1. Plea [..]
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11:04 pm, July 17, 2016
Quote:
Originally Posted by Carthax
DirectX can cause a lot of issues with the character selection screen, including not seeing the background or even missing the buttons [..]
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11:04 pm, July 17, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! If you've already submitted a ticket, I would suggest waiting for a response from our support team. We appreciate [..]
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11:04 pm, July 4, 2016
Quote:
Originally Posted by Carthax
You can still contact support by email, at support@trionworlds.com. I'd provide as much account information about the account as possi [..]
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11:04 pm, May 22, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've been having trouble logging in! I would suggest trying some of the steps on our support page below. I would [..]
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11:04 pm, May 15, 2016
Quote:
Originally Posted by Carthax
If you don't want to use your Steam Wallet, you just need to disable the Steam overlay before logging in. You can use these steps to e [..]
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11:04 pm, April 24, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've had so many problems trying to make a purchase. If you've submitted a support ticket, we'll try and get to y [..]
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