10:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
Ting, it seems unlikely that you would be banned for that sole reason. We often suggest people use /ignore as well, because it sur [..]
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10:04 pm, March 14, 2018
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Originally Posted by TrionBrasse
Without actually seeing the messages, I can't hazard a guess as to why you received a mute, but often when people are selling item [..]
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10:04 pm, March 14, 2018
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Originally Posted by RoughRaptors
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Originally Posted by Romerican
Could you let me know how long I could be expecting to not sp [..]
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10:04 pm, January 5, 2018
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Originally Posted by RoughRaptors
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Originally Posted by Neiali
But I wasn't swearing, being rude, insulting, or anything yet re [..]
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10:04 pm, December 15, 2017
Quote:
Originally Posted by TrionBrasse
Please do submit a ticket to our CS team, via https://support.trionworlds.com - we can't even guess at the issues from here. If yo [..]
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1:04 pm, May 22, 2017
I wrote a post which was moved to the bug forum. If I try to reply in the bug forum the following message appears:
Quote:
Bamul, your request could not be completed.
You must have a c [..]
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1:04 pm, April 12, 2017
Quote:
Originally Posted by TrionBrasse
Keep in mind that Discord is one of many places Devs will converse with players. We also use the forums, reddit, social media, in [..]
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10:04 pm, February 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your support tickets had been created successfully, so one of our CS agents will review them as soon as po [..]
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12:04 pm, February 9, 2017
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Originally Posted by TrionBrasse
Never mind, I was able to get a colleague to get a quick look-see at your account status.Your game account was suspended because C [..]
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12:04 pm, February 6, 2017
Quote:
Originally Posted by Tacitus
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Originally Posted by shp
I'll write a ticket eventually, I'm just genuinely curious what's going [..]
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12:04 pm, November 5, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by clautodor
when players get chatbanned by GM's on request from other play [..]
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1:04 pm, August 9, 2016
Sorry if this is the wrong place, but I didn't know where else to post. Feel free to move.
I tried logging into my account today to get my dailies done and was shocked to see my account has been ban [..]
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1:04 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello Roslyn! I can confirm your ticket has been created successfully, and will be addressed as soon as we're able to. Unfortunately, I'm [..]
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1:04 pm, June 2, 2016
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Originally Posted by Ocho
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Originally Posted by xosomething
If someone dare answer you with that sarcasm i'm pretty sure he wil [..]
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11:04 pm, May 8, 2016
Quote:
Originally Posted by Ocho
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Originally Posted by Wackywoo
I remember when people either laughed at stupidity, or just ignored it [..]
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10:04 pm, February 8, 2016
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Originally Posted by Snedhepl
I'll go into a bit more detail! Nothing that'll help the bots though ;)Botting is something we take seriously here, and real live hu [..]
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10:04 pm, January 21, 2016
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Originally Posted by Ocho
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Originally Posted by Laeti
It's not the warm fuzzy feeling of punishing a bad guy that makes them f [..]
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10:04 pm, January 2, 2016
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Originally Posted by Ocho
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Originally Posted by Gilgad
You should discuss it as it appears that all of it is true, what parts o [..]
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11:04 pm, October 8, 2015
Quote:
Originally Posted by BigDataDude
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Originally Posted by Proclus_Lycaeus
This.When you find a botter, ban them. Ban any accounts [..]
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11:04 pm, July 2, 2015
Hello all I have not played my account in over 2 years in i log on to find my self banned i wanted to get back into the game but I don't even know how too write support in ask them to unbanned me they [..]
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1:04 pm, June 7, 2015
Ok this is getting ridiculous.
I got banned a week back and was unbanned a few days ago, That's great. But when i tried logging onto my account today it got banned a second time. This is twice in a [..]
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11:04 pm, May 26, 2015
Quote:
Originally Posted by TrionBrasse
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Originally Posted by Wackywoo
Strange that most/all of the supporters for the name to be unba [..]
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1:04 pm, May 22, 2015
Quote:
Originally Posted by Ocho
Hey folks, We definitely agree that harassment and abuse in game are issues, and we've wanted to address them for some time. As RIFT has [..]
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11:04 pm, April 14, 2015
I'd like to start off by saying I'm new to Rift, and that I've been searching for a game to play with my friends. We've decided to all play here together.
I installed the game and leveled up for many [..]
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10:04 pm, February 19, 2015
Ok, so, I played way back at launch on a CE account. For reasons of my own I have not played in a very long time. I recently decided I wanted to try again, was all set to purchase the bundle, and when [..]
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12:04 pm, February 13, 2015
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Originally Posted by Archonix
Just wanted to add a few comments to this thread. We take exploiting very seriously. We are giving individuals a chance to apologize [..]
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12:04 pm, February 13, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by InflatablePanda
... just havn't or won't be caught.
Investigations h [..]
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12:04 pm, February 12, 2015
A guildie was hacked and now the account is banned. Guildie doesn't remember security questions as it was over a year since the account was created. Even if providing other info for proof of owership, [..]
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12:04 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Thorgin86
A guildie was hacked and now the account is banned. Guildie doesn [..]
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10:04 pm, January 21, 2015
Quote:
Originally Posted by GM Fasti
Hey there. The appeals team has sent an update on your ticket, so please check that out when you get a chance.
Jump to pos [..]
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12:04 pm, January 20, 2015
I'm getting a little impatient. I sent in a support ticket over a week ago. While I got a response from that 3 days later, and we were able to conclude that my account had been compromised, I was tol [..]
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10:04 pm, January 13, 2015
This is the mesage trion sent me via email
"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your i [..]
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12:04 pm, January 13, 2015
My account was banned/suspended for no reason. I emailed and they sent me something along the lines of changing my password, I did. I do have some sort of malware protection,
I disabled that, still [..]
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12:04 pm, January 13, 2015
Quote:
Originally Posted by CM Kiwibird
Hey there! Just email us at appeals@trionworlds.com. Our support team will help you get to the bottom of this. :o
Jump [..]
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12:04 pm, January 9, 2015
So apparently yesterday I randomly got banned. I was playing at 11am fine, bought some Credits to use in RIFT then I went to the character selection screen and left to talk on the phone. came back lik [..]
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12:04 pm, November 25, 2014
Ok it seems sporadic and I just tried to duplicate it here connected to my work network and it worked this time but my network at home never will work.
Well I'm in Bahrain at the moment and can't seem [..]
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12:04 pm, November 20, 2014
About a month ago my glyph account was hacked and became banned. I emailed Trion multiple times asking for help and got back emails saying once my account was recovered, it would be unbanned. I haven' [..]
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12:04 pm, November 20, 2014
my wife and i stop playing awhile back. we decided we wanted to get back into it with the new exp. she found out her account was banned for being comprimised. she sent a email to get it start about ge [..]
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10:04 pm, November 12, 2014
Good day . Account of my friend - bosspro100@mail.ru was blocked for an unknown reason . Write to support , but the answer I think I will have to wait a long time . What do I do to get the quickest un [..]
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12:04 pm, November 11, 2014
Hello
My accounts got banned two days ago for no reason at all. I have seen other incidents like this, and they have got their accounts back after using other methods than sending in an appeal to app [..]
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12:04 pm, November 7, 2014
Posting this for a friend that has Error 2016 and has been trouble shooting this for well over a month now. He lives in Australia and sitting in Que for live chat for 5+ hours isn't possible due to th [..]
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10:04 pm, November 4, 2014
Hello,
My RIFT accounts have been banned a couple of days ago. When I appealed, I got an email from GM Giant stating that I violated Terms of Service on ARCHEAGE, which I never played and it is not [..]
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10:04 pm, November 1, 2014
Quote:
Originally Posted by GM Fasti
If you sent an email to appeals@trionworlds.com, you're in queue to have this investigated. I do apologize for the longer than normal [..]
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10:04 pm, October 31, 2014
I've been playing for a good couple of years and I went to get on after the update, only to find my account was suspended or banned. I tried contacting Trion 5 times now and they haven't responded at [..]
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12:04 pm, October 30, 2014
Let me start off by saying I haven't played this game for many months. But I logged in for the 3.0 patch and played most of the day. During the day I had several charges made to the credit card tied [..]
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10:04 pm, October 29, 2014
Is there any list of banned IP addresses?
My host is using a dynamic IP, so, sometimes my IP changes and for example now I can not play the game because always getting error #2016 on any try to log in [..]
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12:04 pm, October 28, 2014
Hey there,
seems like my old account was hacked two days ago. Not that i care much because the data there are out of date, but anyway, that person had to hack my email too to change rift password and [..]
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12:04 pm, October 27, 2014
Quote:
Originally Posted by GM Fasti
Make sure to email appeals@trionworlds.com and explain your situation. The appeals team will need to investigate your account for you [..]
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1:04 pm, October 25, 2014
Hello!
Two days ago (23.10) my account (ksenobite@list.ru) was banned. I have done nothing illegal and this is the second time when you ban my account: first one (artkp14@mail.ru) was banned 1 month [..]
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11:04 pm, October 24, 2014
We've recently gotten several reports that multi-boxers were being banned in Rift, despite the clarification after the debacle in August that we were going to be permitted to play. Can we get another [..]
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1:04 pm, October 23, 2014
Hello!
In the last month ive created my second account. First one (artkp14@mail.ru) was banned about month ago right after i had baughten patron status. Support answered me 7 days later and said that [..]
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1:04 pm, October 14, 2014
I have to register this new account to post since my account has been banned.My account has been banned since yesterday. After that i contacted customer support at appeals@trionworld.com immediately.T [..]
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1:04 pm, October 3, 2014
Thinking of returning. I very much dislike the cramp-inducing spamming you use when using your combo point builders. Couple other games i have been playing have this as an option.
Used Auto-key in t [..]
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1:04 pm, October 2, 2014
Tech Support. I don't know what is going on, but you better fix it. I am a patron and am unable to log in due to Error 2003. It says to check my email, but I have nothing. My wife who is also a patron [..]
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1:04 pm, October 1, 2014
So the issue exists in Archage as well as here in Rift, basically the Glyph client will randomly ban your account. I feel really sorry for the Archage people, one of the first threads at the top on th [..]
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11:04 pm, September 2, 2014
Quote:
Originally Posted by Pithos
Hi everyone, While this generally isn't a topic we talk about much, I'd like to make it clear that yes, we do spend time to reduce the [..]
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11:04 pm, August 28, 2014
Good evening,
Unbeknownst to me, I still had a Rift account from back a bit in 2012.
My girlfriend and I created new accounts a little while ago and started playing and enjoyed the game, trying out [..]
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11:04 pm, August 27, 2014
Quote:
Originally Posted by Daglar
Quote:
Originally Posted by metakil
^ says it all. What sucks is that in order for me to write a ticket u [..]
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11:13 pm, August 11, 2014
Live Chat services are only available for customers who have purchased a Patron Pass or customers who have completed Blue loyalty tier. If you meet these requirements click the Log In button and live [..]
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1:04 pm, August 11, 2014
I'm not sure if this is the right place to report a hacker, but the ticket i sent was answered with a copy paste and didnt tell me where to send the video, so here I am.
The player's name is Thedlef, [..]
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11:04 pm, August 9, 2014
Hi,
My ticket number is: Incident: 140804-000613
I had help from GM nord to reset password, secret key and email on my account but still, after successfully logging into account management, my accou [..]
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11:04 pm, May 28, 2014
Hello fellow Rift players.
I'm making this post in case someone else went through the same ordeal I'm currently going through and hopefully make...
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11:58 pm, November 22, 2013
Quote:
Originally Posted by dahanese
Quote:
Originally Posted by Sindala
So i'm back after my little break skiing and feel [..]
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2:24 am, October 28, 2013
Quote:
Originally Posted by Daglar
The issue at hand is quite a bit more complicated than to many people on any individual shard.Pithos and other engineers are m [..]
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2:24 am, October 28, 2013
Quote:
Originally Posted by Daglar
A change has been made and we are no longer seeing an unexpected volume of bannings for hacking at this moment in time.CS is s [..]
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