2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
There may be an error your permissions, but most likely there is some corrupt data in one of your patch files. You may nee [..]
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
It may help if you go into your graphic settings and turn shadows down, if not off. There are also a few more settings tha [..]
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
This seems to be like the correct shading for the outfit. If you wish, I would recommend submitting feedback about it.
[..]
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
2014 is an invalid login request to the server. I don't want to waste your time and give you steps you have already done. [..]
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
I will make a note of this as you are not the first I have seen with this issue.
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
Make sure you guys are check the Shard Status page And if it is up, right after the restarts, wait about 15-30 minutes an [..]
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2:24 pm, November 15, 2013
Quote:
Originally Posted by GM Aithusa
After looking into your account, looks like you were able to become uncoin locked.
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2:24 pm, November 14, 2013
Quote:
Originally Posted by GM Aithusa
If you were unable to meet the requirements before the transfer date, we can still get your characters over to our EU shar [..]
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2:24 pm, November 14, 2013
Quote:
Originally Posted by GM Aithusa
We have a page on this exact issue you may find helpful. Click here
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2:24 pm, November 14, 2013
Quote:
Originally Posted by GM Aithusa
You can send a support ticket to a GM. They may be able to help out if you are still unable to get in.
Jump [..]
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2:24 pm, November 12, 2013
Quote:
Originally Posted by GM Aithusa
If you would, go ahead and fill out the correct form for removing your authenticator, this should get taken care of right [..]
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2:24 pm, November 12, 2013
Quote:
Originally Posted by GM Aithusa
Sorry guys. They have been relentless with the spam recently. Will do better next time.
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
Ha. Sorry guys. I am on the case! :)
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
Ok, I would need to know your specific specs in order to troubleshoot anything on your computer. Also, have you tried play [..]
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
Please submit a support ticket. This is something a GM needs to clear up on your account. If you cannot get to our webpage [..]
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
If by call the support line you mean fill out this handy dandy form to get your authenticator removed quick and painless, [..]
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
Well, I still recommend submitting a support ticket.
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
If this work around does not fix your issue please let me know. I will be alerting the correct people about this issue.
[..]
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by headbangeria
ok peeps ive come across a way round the e [..]
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2:24 pm, November 9, 2013
Quote:
Originally Posted by GM Aithusa
Don't worry. I hear you guys. There were some issues with the most recent patch. The developers are looking into fixes as [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
I haven't seen this before. Your computer could be clearing where the game is downloaded. May want to make sure where the [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
Thank you for letting us know. I will pass this along to see what is going on.
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
These are both security measures to protect the integrity of your account. We limit the amount you are able to buy in a sh [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
This is a windows error. You may want to do a check disc on your computer. See if anything is having issue on your compute [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
If you are unable to submit a ticket via our site, go ahead and just email Support@trionworlds.com
Jump to p [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
I would recommend following the error and contacting our GM tech support. They should be able to get this squared away.
[..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
Make sure you are logged into your account when trying to access Live Chat. If you are still unable to there may be someth [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
need4speed8190 help out the forums since 2011! :)
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
Is this the only message in there error? There may be an issue with your connection to our server. Are you still having th [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
These are issues with your connection to the patch server. A GM can give you very useful troubleshooting steps.
[..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
Your ticket was update. Make sure check your email.
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2:24 pm, November 7, 2013
Quote:
Originally Posted by GM Aithusa
Both of those errors mean different things. However, there was some server downtime today. The shards are all up now. If y [..]
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2:24 pm, November 7, 2013
Quote:
Originally Posted by GM Aithusa
Humor included, I am not sure where this is coming from. The servers have had the same name. Some have disappeared but no [..]
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2:24 pm, November 7, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Ashlynne
If you go to support on the Riftgame.com site [..]
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2:24 pm, November 7, 2013
Quote:
Originally Posted by GM Aithusa
Thank you for sharing. I will make sure to pass this along in case any one else has the same issue.
Jump to [..]
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2:24 pm, November 7, 2013
Quote:
Originally Posted by GM Aithusa
If you are using Gmail, please check your Promotions Tab. Trion's email will now show up in that tab. If you still do not [..]
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2:24 pm, November 6, 2013
Quote:
Originally Posted by GM Aithusa
If it has been over 24 hours, you will need to contact a GM to have your account updated. If you are on a console, you wil [..]
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2:24 pm, November 5, 2013
Quote:
Originally Posted by GM Aithusa
Ok, I want to let you know, I have seen issues like this before, therefore there should be a fix. However, I will not be a [..]
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2:24 pm, November 5, 2013
Quote:
Originally Posted by GM Aithusa
We do apologize for the frustrations. I actually just explained this in another post. If you want more information on why [..]
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2:24 pm, November 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Redcrusx
[*]Is it okay to swear? I see in the ToS that [..]
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2:24 pm, November 5, 2013
Quote:
Originally Posted by GM Aithusa
When you close Rift, see if the process is still open in your task manager. It might be frozen and looping. Also, how are [..]
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2:24 pm, November 5, 2013
Quote:
Originally Posted by GM Aithusa
Glad to hear! Have fun in Rift!
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2:24 pm, November 2, 2013
Quote:
Originally Posted by GM Aithusa
Interesting, opening a support ticket will get you specific help for this crashing issue.In the mean time, you can try a c [..]
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2:24 pm, November 1, 2013
Quote:
Originally Posted by GM Aithusa
If you aren't able to log in due to any reason, there is a new feature on our site that will let you submit all the inform [..]
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2:24 pm, November 1, 2013
[QUOTE=GM Aithusa;4563069]
Sounds like something a handy dandy GM could help you with. Here are some tips in the meantime [URL="https://support.trionworlds.com/app/answers/detail/a_id/39&# [..]
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2:24 pm, November 1, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Jibletz
Define a "few" - I'm working on [..]
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2:24 pm, November 1, 2013
Quote:
Originally Posted by GM Aithusa
DirectX11 is a separate entity from DirectX9. They both have different functions. However, Rift only uses DirectX9. Theref [..]
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2:24 pm, October 31, 2013
Quote:
Originally Posted by GM Aithusa
This should be working. Make sure when you are typing in the channel to join you are using the correct spaces that the cha [..]
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2:24 pm, October 31, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Jaggur
My patcher wont finish downloading todays update [..]
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2:24 pm, October 31, 2013
Quote:
Originally Posted by GM Aithusa
Could be something else with the network if you are able to connect with your connection, but not your schools.Try some ne [..]
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3:24 pm, October 26, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Iamanraen
I have not been able to log into Three Spring [..]
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3:24 pm, October 26, 2013
Quote:
Originally Posted by GM Aithusa
That will need some different troubleshooting if switching to guest didn't work. Click here for support.
Ju [..]
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3:24 pm, October 26, 2013
Quote:
Originally Posted by GM Aithusa
I believe this is what you are looking for. Should fix that error.
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3:24 pm, October 26, 2013
Quote:
Originally Posted by GM Aithusa
We placed a new function on our page that might help you. Click hereHowever, you are always welcome to email our support t [..]
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3:24 pm, October 26, 2013
Quote:
Originally Posted by GM Aithusa
We are currently aware of the issues happening with the auction house. Our developers are currently working on switching t [..]
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3:24 pm, October 25, 2013
Quote:
Originally Posted by GM Aithusa
This error is as you see caused by not being able to connect to the update servers. Normally this error will do away by tr [..]
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3:24 pm, October 25, 2013
Quote:
Originally Posted by GM Aithusa
Hey guys, I know this is frustrating, our GM's are doing the best they can to stay on top of tickets. If you haven't alrea [..]
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3:24 pm, October 25, 2013
Quote:
Originally Posted by GM Aithusa
With the shard unification going on, there is a bit of lag that is going on with the mobile application. Rest assured, onc [..]
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3:24 pm, October 25, 2013
Quote:
Originally Posted by GM Aithusa
Looks like you need to update your graphics card drivers. This could be causing your issue. Click here
Jump [..]
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3:24 pm, October 25, 2013
Quote:
Originally Posted by GM Aithusa
We do apologize for the frustrations. I actually just explained this in another post. If you want more information on why [..]
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3:24 pm, October 22, 2013
Quote:
Originally Posted by GM Aithusa
It looks like your ticket was taken care of. Please let me know if this is not the case. Hope you are able to log in now a [..]
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3:24 pm, October 22, 2013
Quote:
Originally Posted by GM Aithusa
Any purchase or payment issue needs to be investigated and cleared through a support ticket. If you guys are still having [..]
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3:24 pm, October 22, 2013
Quote:
Originally Posted by GM Aithusa
A GM will need to investigate what happened while you were away and the details of that character. If you would, please su [..]
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3:24 am, October 20, 2013
Quote:
Originally Posted by GM Aithusa
Sounds like a GM could potentially help. However, they would need more information about your computer specs. Crashes and [..]
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3:24 am, October 20, 2013
Quote:
Originally Posted by GM Aithusa
It is likely the GM was confirming that the issue is not a network related while explaining the limitations of your person [..]
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3:24 am, October 20, 2013
Quote:
Originally Posted by GM Aithusa
Glad to hear it. Happy accidents like that make my job easier! :up:
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3:24 am, October 20, 2013
Quote:
Originally Posted by GM Aithusa
Thanks for taking the time to submit a ticket. I would just rather people be safe than sorry.
Jump to post.. [..]
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3:24 pm, October 18, 2013
Quote:
Originally Posted by GM Aithusa
Sounds like it is most likely due to a network issue. A GM would need to gather more information on your connection as wel [..]
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3:24 pm, October 15, 2013
Quote:
Originally Posted by GM Aithusa
I have just the link for you. https://support.trionworlds.com/app/...ail/a_id/1576/Hope this helps!
Jump to [..]
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3:24 pm, October 15, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by caitie
Wouldn't the forums be the ideal place to go ove [..]
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3:24 pm, October 15, 2013
Quote:
Originally Posted by GM Aithusa
After looking into this issue, it appears your ticket has been updated. If you would, go ahead and try the troubleshooting [..]
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3:24 pm, October 12, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Tenzan
My problem didn't go away with the latest hotfix [..]
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3:24 pm, October 12, 2013
Quote:
Originally Posted by GM Aithusa
We are aware there are some issues with removing the authenticator. However, we have made sure you can still get support. [..]
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3:24 pm, October 12, 2013
Quote:
Originally Posted by GM Aithusa
I have just the thing to remedy this situation. https://support.trionworlds.com/app/...ail/a_id/1576/This is a page specif [..]
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3:24 pm, October 12, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by irkiz
I have experienced this a few times not just rece [..]
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3:24 am, October 12, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Kitasia
So I noticed a new name this last week. I waite [..]
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3:24 pm, October 9, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Domrin
Hi im having similar issues so i did just that. [..]
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3:24 pm, October 9, 2013
Quote:
Originally Posted by GM Aithusa
If you are still having this issue, please submit a support ticket to one of our GM's. They would be happy to help. It wou [..]
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3:24 am, October 9, 2013
Quote:
Originally Posted by GM Aithusa
Sounds like a pretty annoying issue you got going on there. It may be a program in the background trying to get your atten [..]
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3:24 pm, October 8, 2013
Quote:
Originally Posted by GM Aithusa
I would like to sit here and address you all individually, but that cannot be done strictly on the forums. However, to get [..]
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3:24 pm, October 8, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by polarshift
HTTP Status 405 - HTTP method GET is not sup [..]
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3:24 pm, October 8, 2013
Quote:
Originally Posted by GM Aithusa
I would like to start by saying you are correct. This is not a new issue. We are aware of the issues occurring after patch [..]
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3:24 pm, October 8, 2013
Quote:
Originally Posted by GM Aithusa
Not sure if you have seen this, but there is a post for general troubleshooting for low FPS right now.http://forums.riftga [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
After researching this issue, the crashes could be coming from an addon that you are using. Please try disabling the addon [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
You should be able to apply your credit card now. And in the future you can contact support if you has any additional paym [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by DarylTX
I do have same issue here. I am trying to res [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Zeradin
Fixed the issue by going into the router UI and [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by XBXIII
The mobile authenticator was on my old phone( st [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Fedrenmin
Is there not a land line that Rift Tech suppo [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Doesn't sound pretty unpleasant. If you are running any addon's try turning them off and start the game fresh. If this doe [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by caitie
Don't make a ticket in game. GMs can't touch you [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
There are several reasons that files become corrupt. Some troubleshooting steps that might help can be found at the follow [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Riane
There should be a standard version of live chat t [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by OptimusPrimal
Purchased a 30-day non-recurring pass abo [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Dragonwolfe
I am trying to purchase credits, but am una [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Teshkal
saw alot of gm responses on the first page so i [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by forbiddenlake
Hey, so while a Trion response is always [..]
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