1:04 pm, April 19, 2018
Quote:
Originally Posted by Tacitus
Right now, the currency is auto-consuming when it should not, so it is not getting added to your bags. We will be patching again this [..]
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1:04 pm, April 18, 2018
Quote:
Originally Posted by TrionBrasse
Thanks, Keepro!Submitted to Dev, who are submitting to localization. Looks like the original English string may have had the incor [..]
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1:04 pm, April 6, 2018
Hey all,
Getting multiple server disconnects since yesterday afternoon. I just started playing this game 2 days ago without any problems or disconnects. Rebooted computer, updated drivers, reset mode [..]
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1:04 pm, April 3, 2018
Quote:
Originally Posted by Tacitus
For the record, we track both the player ID _and_ the Guild ID of every person that submits a report, and those IDs stay with the repo [..]
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1:04 pm, March 27, 2018
Quote:
Originally Posted by TrionBrasse
Hey folks... any time you see something that appears to violate terms of service, please submit a ticket to CS via support.trionwo [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
Hello folks, The Devs are indeed working on the lag issue, particularly "Ability Lag" which seems the root of many evi [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
We have an official discussion thread going on the Ability Lag issue. http://forums.riftgame.com/general-d...ag-update.html As fa [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
The Devs continue to work hard on the Ability Lag issue. We have a number of different topics going on here. I am rounding up an [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
The Devs continue to work hard on the Ability Lag issue. I am rounding up and closing all current feedback threads and asking fo [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
Just hopping on here to reassert what Tacitus has said... Orphiel is a background server to assist in load-balancing Vigil. It is [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
This oddball issue happens on Live servers on occasion as well. Please submit a ticket via support.trionworlds.com and one of our [..]
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10:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
Ting, it seems unlikely that you would be banned for that sole reason. We often suggest people use /ignore as well, because it sur [..]
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12:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
We're watching numbers closely, and we are not seeing a major issue. It may not even be with your hardware, it may be with a node [..]
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10:04 pm, March 12, 2018
Quote:
Originally Posted by TrionBrasse
While Devs can report issues to CS, the most common way players are brought to their attention is when a number of folks submit a [..]
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12:04 pm, March 8, 2018
Quote:
Originally Posted by TrionBrasse
To give the TL;DR version of the thread Fasti linked: There was a serious bug on Prime that unlocked a number of RIFT Live items [..]
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12:04 pm, March 1, 2018
Quote:
Originally Posted by TrionBrasse
Righto, a quick chat with one of our CS Leads tells me the following: - Your last CS ticket was submitted on Feb 7th, which is no [..]
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10:04 pm, February 28, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
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12:04 pm, February 22, 2018
Quote:
Originally Posted by Hesk
Hello! Please close all RIFT and Glyph processes, restart your PC, and then attempt to patch again. If the issue persists, please submit [..]
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12:04 pm, February 22, 2018
Quote:
Originally Posted by Icarus
I have unfortunately been unable to reproduce this issue, but I am creating a safeguard to hopefully prevent this. I've submitted the f [..]
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10:04 pm, February 14, 2018
Quote:
Originally Posted by TrionBrasse
I see you've posted to the other discussion thread as well, thank you! Please be sure to submit crash logs! We're looking into thi [..]
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12:04 pm, January 3, 2018
Quote:
Originally Posted by TrionBrasse
Please submit a support ticket and send logs to them as well, so that they can help determine what the issue is.https://support.tr [..]
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10:04 pm, December 30, 2017
Quote:
Originally Posted by TrionBrasse
Folks, how many of you are STILL experiencing this issue?Asking for a pushy Dwarf who dealt with this earlier this year as well.Pl [..]
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12:04 pm, December 16, 2017
Quote:
Originally Posted by Yaviey
KelariCuddles is at it again, this time with a Grandfather Fae Yule community dimension contest! In honor of Fae Yule, KelariCuddles [..]
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10:04 pm, December 15, 2017
Quote:
Originally Posted by TrionBrasse
Please do submit a ticket to our CS team, via https://support.trionworlds.com - we can't even guess at the issues from here. If yo [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by TrionBrasse
Welcome to the RIFT Bug Report Forum! Bug reports are only as useful as the information included. All too often, our QA folks rec [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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12:04 pm, December 9, 2017
Quote:
Originally Posted by TrionBrasse
OK guys... we've got dis. THANK you all.CS is primed and those affected DO NOT EVEN NEED TO SUBMIT TICKETS - we're following up on [..]
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12:04 pm, December 1, 2017
Quote:
Originally Posted by Baldr
Sorry to hear this! We will be doing a restart soon. Please take a look at this link for more details. http://forums.riftgame.com/genera [..]
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10:04 pm, November 30, 2017
Quote:
Originally Posted by RoughRaptors
Quote:
Originally Posted by elfwad
I'm having this issue again. It's about time for the Daily Rewar [..]
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10:04 pm, October 30, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by forbiddenlake
In that case, I will need to submit a ticket.It's weird that th [..]
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11:04 pm, October 21, 2017
Quote:
Originally Posted by Spellgrim
I would suggest trying the steps here to ensure Glyph is able to update correctly. If you are still having issues after completing a [..]
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11:04 pm, October 9, 2017
Quote:
Originally Posted by Tacitus
Dimensions didn't, but I probably did:http://forums.riftgame.com/general-d...-port-bug.htmlGuessing somewhere in that circle of attemp [..]
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1:04 pm, September 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, submit a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:04 pm, September 22, 2017
Quote:
Originally Posted by Yaviey
With nearly 200 total entries, there were a lot for the devs to choose from to pick the winners of the Telara Fashion Week 2017 Contest [..]
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1:04 pm, September 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
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11:04 pm, September 19, 2017
Quote:
Originally Posted by Yaviey
Update: our team has been working on this but it's been difficult to track down. Therefore, in the past few weeks, they've fixed the pi [..]
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11:04 pm, September 19, 2017
Quote:
Originally Posted by Yaviey
Was this already a bug report you submitted? Forgive me, but your wording is vague and I'm not matching it with an existing report. We' [..]
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1:04 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
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1:04 pm, September 2, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend clearing your cache and cookies in your browser, or trying another browser altogether. If the issue persists, pl [..]
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11:04 pm, August 29, 2017
Quote:
Originally Posted by Yaviey
Celyne is an amazing artist who has been playing RIFT since 2011. She’s also a member of the TRION Creator Program. Learn mor [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Hesk
Hello! This download will likely resolve your issue, but if it doesn't, please submit a support ticket at support.trionworlds.com.http:// [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Mastokos
rift has encountered an error sending diagnostic information to trio [..]
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11:04 pm, August 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Neurotix
The Echo of the Battle of Saint Taranis commonly bugs out on the thi [..]
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11:04 pm, August 9, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Noone1981
Tried it now for a third time.Submitted a ticket.
Thank [..]
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1:04 pm, August 8, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Whimsicalbrainpan
At approximately 1:25 PM EST on August 4th, while my toon w [..]
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1:04 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and our Tech Support team will be happy to troubleshoot this issue with [..]
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1:04 pm, July 27, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Lucos
I commented in the other thread, but figured this might want to be look [..]
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1:04 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! This error generally means the patcher is unable to apply streaming updates. I would first recommend running Glyph by right-clicki [..]
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1:04 pm, July 25, 2017
Quote:
Originally Posted by Hesk
Please right-click on RIFT and choose the "repair" option. If this does not resolve the issue, please submit a support ticket a [..]
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1:04 pm, July 23, 2017
Quote:
Originally Posted by TrionBrasse
Hello all, There will be no general rollback, as Tacitus has said. However, CS will undertake individual rollbacks for players w [..]
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1:04 pm, July 22, 2017
Quote:
Originally Posted by Yaviey
Just to add some context to this thread here, having worked on several game titles that went to Steam, this is unfortunately just one o [..]
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1:04 pm, July 1, 2017
Quote:
Originally Posted by TrionBrasse
Cenderze, the Planar Fragments will be worked on after the 4.2 launch. We do not have a timeline on that yet, but we have tentativ [..]
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1:04 pm, July 1, 2017
Quote:
Originally Posted by TrionBrasse
Hey all. RIFT already gives away more free content and systems than most free to play MMOGs (I play a great many of them myself so [..]
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1:04 pm, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you. Wi [..]
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11:04 pm, June 21, 2017
Quote:
Originally Posted by Tacitus
A resolution is being investigated currently. There is no ETA yet on the fix, but the purchases are definitely being tracked and will [..]
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1:04 pm, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you're still having issues with this, please make sure you submit a ticket and provide our CS team with your Glyph logs so the [..]
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1:04 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata may be the most relevant) and submit a support ticket at support.trionworlds.com if t [..]
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1:04 pm, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running these tests, and submitting a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
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11:04 pm, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article if you haven't already. If those steps didn't help, go ahead and s [..]
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1:04 pm, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running a Repair (Right-click on RIFT in Glyph and choose the Repair option), and if that doesn't resolve the is [..]
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11:04 pm, May 26, 2017
Quote:
Originally Posted by TrionBrasse
As Artewig suggests, submit a CS ticket and our folks will be happy to investigate for you, as soon as possible! Brasse
[..]
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1:04 pm, May 24, 2017
Quote:
Originally Posted by TrionBrasse
Hammon, Dev just looked into this issue and it is a legitimate bug. It has been submitted to the task list and it will be fixed w [..]
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11:04 pm, May 23, 2017
So I have come back after quite a long break. Think I perhaps stopped playing back in 2014/2015.
I logged in and much to my shock discovered that all my characters have been deleted and I have nothi [..]
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11:04 pm, May 19, 2017
Quote:
Originally Posted by TrionBrasse
Yeah, I'd definitely submit a support ticket - that is not an issue affecting others at the moment, so let our CS folks look into [..]
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1:04 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com. https://support [..]
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1:04 pm, May 16, 2017
Quote:
Originally Posted by Hesk
Please attempt these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com:https://suppor [..]
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11:04 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
In any case, you can always submit a CS support ticket and they can go over your purchase history and delivery with you!support.tr [..]
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1:04 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! Clearing cache & cookies, or trying another browser may resolve the issue for you, but if it does persist, please submit a [..]
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11:04 pm, May 8, 2017
Quote:
Originally Posted by ZamboniChaos
Have you already tried updating your video card drivers? If not, you can find steps on how to do that in this support article. I [..]
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1:04 pm, May 2, 2017
Hello all. i posted once before about a accidental deletion of a character and was directed to submit a support ticket. after a couple days they got back to me telling me they fixed it and it should b [..]
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11:04 pm, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kerin
Hiya,Yeah, I realise it's more player-to-player but this is the ' [..]
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11:04 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Just a reminder that if you do notice any suspicious behavior, you're welcome to submit a support ticket so our CS [..]
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11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
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11:04 pm, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you've already submitted a support ticket. Our CS team will reply as soon as they can, and hopefully they'll [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps, I'd submit a support ticket and attach your network test results [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.1: Hotfix #3 4/12/2017 RIFT STORE & SERVICES* Fixed an issue that was causing PVP seals to not be able to be purchas [..]
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11:04 pm, April 12, 2017
RIFT 4.1: Hotfix #3 4/12/2017RIFT STORE & SERVICES
* Fixed an issue that was causing PVP seals to not be able to be purchased from the Store.LOOKING FOR RAID
* Fixed a bug that caused the re [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists: https://support.trionworlds [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
If he's unsure if the ticket was received through the website, he can always email support@trionworlds.com directly. He should receive an [..]
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11:04 pm, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone, sorry for the trouble. For now, please submit a support ticket for your issue and our CS team will review as soon a [..]
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! To resolve this issue, please submit a support ticket by emailing support@trionworlds.com *from an email you have access to* and d [..]
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that we can investigate this issue. In the mean time, it may be helpf [..]
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1:04 pm, April 3, 2017
So, I am trying to buy credits on the store through, first my cards, and now through my Steam wallet, and all it keeps saying is "We're sorry. There was a problem..." I submitted a ticket no [..]
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1:04 pm, April 3, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate this.
[..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, or by email at support@trionworlds.com so that our Customer Service tea [..]
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1:04 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can look into [..]
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10:04 pm, March 25, 2017
I keep getting this message when I try to go to my account to start a ticket. :mad2: I tried to purchase from the Rift store and it won't allow me to do that either:grrrrr: It said there is a security [..]
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12:04 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com so that our Technical Support team can investigate this issue with you.
[..]
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12:04 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this is [..]
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12:04 pm, February 24, 2017
Quote:
Originally Posted by Baelron
Hello RainyCake!Please try these steps to recover your game in Glyph: 1. Launch the Glyph client2. Select RIFT in the left column3. Ri [..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! You may want to take a look at this support article and see if any of those troubleshooting steps help. If no [..]
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12:04 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! Reviewing your ticket history, it appears your most recent ticket was submitted on January 30th. Is it possible you submitted the [..]
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12:04 pm, February 11, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Accol
Maybe make it so each of the 6 different lures focus on specific mats [..]
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10:04 pm, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket a [..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble with this quest, go ahead and submit a ticket so our CS team can help.
Jump to pos [..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can review your purchase issue.
[..]
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10:04 pm, January 29, 2017
Quote:
Originally Posted by Carthax
I'd also suggest clearing your Steam cache for RIFT - 1. Please close your game and Steam completely 2. Navigate to the Steam Instal [..]
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12:04 pm, January 25, 2017
Quote:
Originally Posted by Hesk
If you submit a ticket at support.trionworlds.com, and include as much information as possible to verify your account ownership, our Cust [..]
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12:04 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Hello! Please complete these tests, to narrow down where the issue is occurring, and submit a support ticket at support.trionworlds.com w [..]
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