12:04 pm, January 3, 2018
Quote:
Originally Posted by TrionBrasse
Please submit a support ticket and send logs to them as well, so that they can help determine what the issue is.https://support.tr [..]
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10:04 pm, December 18, 2017
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Originally Posted by TrionBrasse
I carreid forward your feedback and requests regarding the Gumball mount and other rewards, but I cannot promise a quick response [..]
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10:04 pm, December 14, 2017
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Originally Posted by TrionBrasse
The Orphiel's Mount Crate has been removed from the RIFT store - we listened to feedback, met internally to discuss and decided to [..]
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10:04 pm, December 11, 2017
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Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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11:04 pm, October 21, 2017
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Originally Posted by Spellgrim
I would suggest trying the steps here to ensure Glyph is able to update correctly. If you are still having issues after completing a [..]
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1:04 pm, September 26, 2017
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Originally Posted by Vladd
Quote:
Originally Posted by Killerloose
Yep 100% needed. Think the reason they gave was to prevent players [..]
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11:04 pm, September 14, 2017
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Originally Posted by Tacitus
This was directly the result of frequent player requests to stop getting them. Nothing more or less. It is also unrelated to any fut [..]
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11:04 pm, August 29, 2017
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Originally Posted by Yaviey
Celyne is an amazing artist who has been playing RIFT since 2011. She’s also a member of the TRION Creator Program. Learn mor [..]
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1:04 pm, July 15, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by BlytheElf
Art question!
Oddly enough, those are mostly design que [..]
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11:04 pm, July 10, 2017
Quote:
Originally Posted by Keyens
Quote:
Originally Posted by Sing
No, thats only a Keyens-problem. All other Devs work with the community. [..]
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1:04 pm, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you're still having issues with this, please make sure you submit a ticket and provide our CS team with your Glyph logs so the [..]
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11:04 pm, June 13, 2017
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Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the steps located in this support article, go ahead and contact our CS team so they can [..]
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11:04 pm, May 31, 2017
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Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article if you haven't already. If those steps didn't help, go ahead and s [..]
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11:04 pm, May 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd recommend contacting our CS team so they can investigate further. When you do, mak [..]
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11:04 pm, May 8, 2017
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Originally Posted by ZamboniChaos
Have you already tried updating your video card drivers? If not, you can find steps on how to do that in this support article. I [..]
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11:04 pm, April 18, 2017
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Originally Posted by ZamboniChaos
Hey everyone! Just a reminder that if you do notice any suspicious behavior, you're welcome to submit a support ticket so our CS [..]
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11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps, I'd submit a support ticket and attach your network test results [..]
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10:04 pm, February 26, 2017
Hello,
Starting a thread to track on an issue I'm having with leveling a crafting skill. Looking for a sanity check here folks, please let me know what your experience has been.
I log in almost eve [..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! You may want to take a look at this support article and see if any of those troubleshooting steps help. If no [..]
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10:04 pm, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket a [..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble with this quest, go ahead and submit a ticket so our CS team can help.
Jump to pos [..]
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10:04 pm, February 3, 2017
Quote:
Originally Posted by Archonix
Our CS team has always been incredibly generous when it's come to awarding achievements. A good portion of them are awarded based off [..]
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10:04 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page that might help you. If not, submit a ticket so our [..]
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10:04 pm, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please take a look at this support article and make sure you've tried all of the steps listed there. If that doesn't h [..]
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10:04 pm, January 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and make sure you've tried all of the troubleshooting steps listed there. If yo [..]
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10:04 pm, January 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, you may want to give these troubleshooting steps a try. If that doesn't work, submit a [..]
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10:04 pm, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd review these troubleshooting steps and make sure you've tried everything listed there. If it still won't work, con [..]
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10:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
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12:04 pm, December 9, 2016
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Originally Posted by ZamboniChaos
Hmm, it seems like you've already tried most of the basic troubleshooting I would suggest. If this is still a problem you may wan [..]
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12:04 pm, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd recommend submitting a support ticket and providing our CS team with these network test results, assuming that basi [..]
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10:04 pm, November 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if they help you at all. If not, contact our CS team so [..]
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10:04 pm, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few troubleshooting steps on our support site you may find useful. If not, submit a ticket and provide our C [..]
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12:04 pm, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! My initial suggestion is to review this support article and give those troubleshooting steps a try. If tha [..]
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10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Edany
I thought I'd give it a day or two, but I'm still having the same [..]
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12:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, these steps may help. If not, submit a ticket and provide our CS team with y [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps on our support page that may help you. If not, contact our CS team and provide them [..]
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10:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have been having some recent network issues, but if your problem is unrelated to that you may want to take a look a [..]
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11:04 pm, October 28, 2016
Quote:
Originally Posted by ZamboniChaos
I'm not seeing any current server issues, but if you're still having trouble connecting you may want to try a few basic troublesh [..]
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11:04 pm, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! These troubleshooting steps might help resolve this issue for you. If they don't, submit a ticket so our CS t [..]
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11:04 pm, October 15, 2016
Quote:
Originally Posted by ZamboniChaos
Another possible fix for this is disabling your background programs and services. If that doesn't work, submit a support ticket a [..]
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11:04 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this issue was due to the widespread outages that occurred early this morning. If you're still having trouble, I'd [..]
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11:04 pm, October 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team may be able to help you with this issues. Best of luck!
Jump to [..]
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11:04 pm, October 7, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Clowd
I would like to announce a new Rift news/datamining blog: The Ghar Sta [..]
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11:04 pm, September 20, 2016
Quote:
Originally Posted by ZamboniChaos
We have a few additional troubleshooting steps on our support site, so I'd take a look at those as well! If none of that works fo [..]
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11:04 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Elfred! My first suggestion would be to review this support article and see if that works for you. If not, contact our C [..]
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11:04 pm, September 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd recommend giving these troubleshooting steps a try. If those don't work, submit a support [..]
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11:04 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend checking out this support article and trying the troubleshooting steps listed there. If those don't work [..]
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1:04 pm, August 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, I'd recommend submitting a support ticket and providing our CS team with your DxDiag [..]
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11:04 pm, August 10, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by squallff99
Still nothing. Here's from my other thread of what I tried [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having issues connecting to the game, please submit a support ticket and attach your network test resu [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if they work for you. If not, submit a support ticket an [..]
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11:04 pm, July 26, 2016
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via email. This change will allow us to make sure that [..]
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11:04 pm, July 26, 2016
Quote:
Originally Posted by Celestrata
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communica [..]
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1:04 pm, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble! Out of curiosity, are you using any addons? If so, you may want to try disabling [..]
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1:04 pm, June 26, 2016
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by bridgestew
Can the Tempest Bay/Draumheim dimension items please appear in th [..]
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11:04 pm, June 10, 2016
Quote:
Originally Posted by Ocho
So let's talk about how we release news and the reasoning behind it.This is going to be a long one, but hopefully informative as I'm gonn [..]
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11:04 pm, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble Taliesa! If you submit a support ticket, our CS team may be able to help you resolve this problem.
[..]
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1:04 pm, May 20, 2016
Quote:
Originally Posted by TrionBrasse
You guys are the best. UDABES!I get to work with the RIFT team every day, and I am constantly amazed and delighted at the dedicati [..]
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1:04 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're still having trouble. The fix we applied for this issue doesn't appear to have worked, and our te [..]
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11:04 pm, May 18, 2016
Quote:
Originally Posted by TrionBrasse
A lot of games take inspiration from others, and it can often be extremely challenging to decide who came up with an idea first. W [..]
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10:04 pm, March 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Sorry for the trouble. We have some basic Glyph troubleshooting steps on our support page that may help, so I'd rec [..]
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10:04 pm, March 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the trouble you're having. I'd get in touch with our CS team so they can take a closer look. They [..]
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12:04 pm, February 25, 2016
Quote:
Originally Posted by Tacitus
It is indeed not a bug, but it is a very annoying behavior we would like to curb. Ideally, any player entering an instance while in a [..]
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10:04 pm, February 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion! We made some adjustments to in-game chat in our most recent patch, so the problems you were s [..]
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10:04 pm, January 26, 2016
Quote:
Originally Posted by Snedhepl
Event tracker for NA looks to be working just fine now.
Quote:
Originally Posted by Snedhepl
It looks li [..]
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10:04 pm, January 7, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Seshatar
[b]10) Make 'Show additional overhead NPC icons' (and maybe others) [..]
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12:04 pm, January 2, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Akamhara
I am a long term player. I have the six month birthday cake (its a lit [..]
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11:04 pm, October 20, 2015
Quote:
Originally Posted by Marigold
I am making a list of extra emotes to add to the game, as time allows (or doesn't). If there is anything in particular you would love [..]
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1:04 pm, September 26, 2015
Quote:
Originally Posted by Ocho
Hey folks,Just wanted to drop in here and share a little bit more of our perspective on the new welcome window and what our long term goa [..]
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11:04 pm, September 24, 2015
Quote:
Originally Posted by Morticus
Huge thanks to Kiwi for taking the time to comb through all of the forums and chat to get us this list! We really appreciate it!We wi [..]
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1:04 pm, May 23, 2015
for one week now i been trying to log into my account. for one week now i been trying to sign in. for one week now i been trying to play rift. for one week now i might as well have been peeing into th [..]
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11:04 pm, May 19, 2015
Quote:
Originally Posted by Vladd
Quote:
Originally Posted by Henbun
Snedhepl is supposedly the one who's supposed to be the class dev for P [..]
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11:04 pm, May 5, 2015
Quote:
Originally Posted by CM Kiwibird
Quote:
Originally Posted by Byblos
You may want to look into this thread:http://forums.riftgame.com/ [..]
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1:04 pm, April 30, 2015
Quote:
Originally Posted by CM Kiwibird
Hey there, if you fill this out with as much information as possible we should be able to get that removed for you.
Jum [..]
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12:04 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
Hi there!In your ticket 45047 we requested some info from you so we could get this fixed up, but it doesn't look like the ticket was [..]
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12:04 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
Hey there!It looks like customer support was able to get your purchase issue fixed up. Please fill out as much of this form as you ca [..]
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12:04 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
If you want to reach our support team you can submit a new ticket and describe your current issue, or you can email support@trionworl [..]
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12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there, sorry for the trouble!We'll get you fixed up as soon as possible. Check out this article on the Coin Lock feature.If you'r [..]
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12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pacman43
When I log in to my Rift account it gives me the "Logging in [..]
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12:04 pm, January 21, 2015
Quote:
Originally Posted by Dead Simon
Greetings my fellow Ascended Adventure lovers, I wanted to let you know about a few changes coming very soon to PTS and then going [..]
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12:04 pm, January 12, 2015
Quote:
Originally Posted by Tacitus
Not a bad idea. I will speak to an engineer to see how easily we can add this to the task list. A number of anti-leeching features ar [..]
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10:04 pm, November 8, 2014
I've submitted tickets via ingame, the support website, and through direct email but still have yet to get a reply for over a week.
I want to purchase using the steam wallet, but am unable to do so, [..]
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10:04 pm, October 31, 2014
I am a patron. I know my account name and password. I have access to the account's associated email address. None of this helps me.
I recently upgraded to a new computer. This caused Glyph to detect [..]
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11:04 pm, September 6, 2014
After losing my phone, and thus unable to access the authenticator, I followed the online instructions to recover, with the following result :
"Automated removal of your authenticator is not ava [..]
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11:04 pm, August 25, 2014
Quote:
Originally Posted by Kervik
To throw an update on Harb into this, don't look for a larger update to Harb until sometime after 3.0 hits. At the moment there are eno [..]
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1:04 pm, August 21, 2014
Quote:
Originally Posted by Pithos
Quote:
Originally Posted by Shattered
Wow, so suddenly the AH can handle higher volume of listings? It's [..]
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11:04 pm, August 5, 2014
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Veldan
See title. Add a way to display notoriety progress. I see 2 possible [..]
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11:04 pm, July 31, 2014
Quote:
Originally Posted by CM Morgana
Hi all,At this time, our Customer Service team is experiencing an extremely high volume of tickets. This means that there are likel [..]
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2:24 am, November 12, 2013
Quote:
Originally Posted by ZorbaTHut
Coming in the next client patch:BREAKING CHANGE:* In an effort to reduce load on the auction house server, Command.Auction. [..]
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11:29 am, October 20, 2013
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Kerin
We start work usually 8-9 AM over here, thought US d [..]
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12:00 pm, October 8, 2013
Quote:
Originally Posted by Elrar
Hey guys,I think I've been helping channel some of your requests through CS but just now saw this thread thanks to a PM.There i [..]
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