11:04 pm, April 10, 2018
Quote:
Originally Posted by TrionBrasse
Building and launching the RIFT Prime service took a significant amount of effort, and the Dev team is still reviewing both pure d [..]
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11:04 pm, April 5, 2018
I linked my old 2011 account to my steam account after downloading RIFT on Steam
A friend gave me a 15 days code, with which I played on said account
At the end of the 15 days (yesterday), I bought [..]
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11:04 pm, April 3, 2018
Quote:
Originally Posted by Tacitus
Yep, system once again seems to be working as intended.If you feel you your account is being improperly actioned, you should contact C [..]
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10:04 pm, March 12, 2018
Quote:
Originally Posted by TrionBrasse
While Devs can report issues to CS, the most common way players are brought to their attention is when a number of folks submit a [..]
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12:04 pm, February 21, 2018
Quote:
Originally Posted by TrionBrasse
CONFIRMED: Name Reclaim is scheduled for Wednesday, February 28th, 2018.Currently the time set for the patch is the normal 7:30am [..]
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12:04 pm, December 23, 2017
Quote:
Originally Posted by TrionBrasse
We do not maintain any event trackers - please contact the person who designed the event tracker that you are using for support. F [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Hey folks!First of all, thank you for bringing this matter to our attention – we’ve grabbed all internal stakehol [..]
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11:04 pm, October 10, 2017
This question isn't about hardware, and instead about the underlying mechanics of a certain feature in the game. If there was a better forum for this, I would appreciate it if it was transferred there [..]
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11:04 pm, August 13, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Blackfell
Yes, yes I did.
Then please contact customer service w [..]
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11:04 pm, August 9, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Schneeball
Answer from the Steam support...This game uses a separate account [..]
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1:04 pm, July 28, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by forbiddenlake
Define "one day" It was probably this: http://forums [..]
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11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
Another user contacted me earlier today about this as well. The Wild's and Primalist Packs come with the Primalist calling and base sou [..]
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1:04 pm, July 18, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Thehell88
I returned to the game after 3 years and I find this. Playing the a [..]
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11:04 pm, June 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the steps located in this support article, go ahead and contact our CS team so they can [..]
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11:04 pm, May 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd recommend contacting our CS team so they can investigate further. When you do, mak [..]
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10:04 pm, March 16, 2017
Quote:
Originally Posted by TrionBrasse
Hello folks!Sorry that we had to moderate a number of posts on this thread. For the love of ale and all things holy, if you see an [..]
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12:04 pm, February 24, 2017
Quote:
Originally Posted by Baelron
Hello RainyCake!Please try these steps to recover your game in Glyph: 1. Launch the Glyph client2. Select RIFT in the left column3. Ri [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by Hesk
To change your country, you will need to contact Customer Service by visiting support.trionworlds.com or emailing support@trionworlds.com [..]
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12:04 pm, February 6, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by shp
I'll write a ticket eventually, I'm just genuinely curious what's going [..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Spamwagon
loyalty gains from subscribing? I just gave you guys $100 for a y [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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12:04 pm, January 14, 2017
Hi guys i am new player. I created Rift account and entered game few hours ago and all was fine until i logged off. When i tried to log in again i was asked for my code because i got window with this [..]
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12:04 pm, January 14, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Onebutton
Hey all, this is a very bad problem.. Please take a look at thi [..]
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10:04 pm, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd review these troubleshooting steps and make sure you've tried everything listed there. If it still won't work, con [..]
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12:04 pm, December 21, 2016
Quote:
Originally Posted by CM Morgana
=======================================RIFT 4.0 : hotfix 4 01/12/2016 GÉNÉRAL* Les stimulations de niveaux vo [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by CM Morgana
RIFT® Fae Yule SnoBuild Contest Official Rules and Conditions Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER O [..]
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12:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, it seems like you've already tried most of the basic troubleshooting I would suggest. If this is still a problem you may wan [..]
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10:04 pm, November 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if they help you at all. If not, contact our CS team so [..]
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12:04 pm, November 22, 2016
Anywhere in SFP it get's laggy the game freezes and I get this pop up. Now I know for a fact I'm not the only other person getting this. What's going on with this
Official message is: " The han [..]
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10:04 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry for the delay and we're happy to help you. Please contact our gamemasters by logging into your account here, or by emaili [..]
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12:04 pm, November 20, 2016
Anybody else have this error? I was questing then the screen froze up. A pop-up window displayed the error message and said to contact customer support about the internal error. I closed the game and [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps on our support page that may help you. If not, contact our CS team and provide them [..]
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12:04 pm, November 15, 2016
Quote:
Originally Posted by Baelron
Hello! These issues can be caused by a number of different issues and we're happy to help you pin point the problem. Please try disabl [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Felinae
For the last couple of hours hubby and I keep getting disconnected. It [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at this support article and try the troubleshooting steps listed there. If that [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Naifu! Please try using a simple password of letters and numbers for your Twitter account to see if that helps alleviate the issue [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Our apologies for the difficulties that your having with Glyph. Please make sure you have attempted all the steps listed on this page, [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Yracxya! Sorry to see that you're experiencing these issues. Please contact our customer service team by logging into your account [..]
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1:04 pm, October 26, 2016
so I started playing the game about the first week it was released ended up buying a year subscription and stopped playing after I ran out of stuff to do.
I recently tried getting into my account but [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello! This DX9 patch should resolve the issue for you, but if it doesn't, please contact Customer Service via support.trionworlds.com so [..]
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1:04 pm, October 18, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble! Try the steps here, or contact our Technical Support for additional help.
Jump to p [..]
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11:04 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this issue was due to the widespread outages that occurred early this morning. If you're still having trouble, I'd [..]
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1:04 pm, October 7, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The Trio [..]
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1:04 pm, October 4, 2016
Quote:
Originally Posted by Vladd
Lemme see if I can clear up some of the confusion on this topic...1) Fragments are not associated with your gear at all. They just slot [..]
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11:04 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Elfred! My first suggestion would be to review this support article and see if that works for you. If not, contact our C [..]
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11:04 pm, September 3, 2016
Quote:
Originally Posted by Baelron
Hello Omerr! Please try all the steps we have listed on our support site here. If they do not help you with resolving this, then pleas [..]
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1:04 pm, August 25, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt to repair your RIFT client before patching again. You can do this by right-clicking on RIFT in the Glyph game list, [..]
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11:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hello backdrop001! Please try the steps listed on our support site here. If they don't help with smoothing your video, then please con [..]
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1:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hey Percypus! Please try some of these steps listed on our support site. If they do not assist you in resolving this buzzing sound, th [..]
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11:04 pm, August 18, 2016
Quote:
Originally Posted by Ocho
Not much good comes out of the Gedlo Badlands. Of course "bad" is a judgment call. A Telaran would find a certain beauty to the [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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11:04 pm, August 13, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Ripperino
So here is the skinny on this. Those packs from Everquest were [..]
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11:04 pm, August 9, 2016
I placed a support ticket 5 days ago and I have still received no response or help to buy the Deluxe x-pack. I have contacted my credit card company and they say no attempt to post a charge from Trion [..]
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11:04 pm, August 3, 2016
Quote:
Originally Posted by Ocho
Hey Morrath,Have you tried contacting our Customer Service team? They're usually pretty good at diagnosing and assisting in resolving the [..]
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1:04 pm, July 26, 2016
Anyone else been having this problem?
I have been trying to gear up my warrior, and a few days back I was running WFs, then I just started crashing over and over.
I think it is linked to the Transcen [..]
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1:04 pm, July 22, 2016
Quote:
Originally Posted by Baldr
Hey there! Glad to see that you have attempted some basic steps. I would like to try some suggestions and if that does not work then ple [..]
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11:04 pm, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! One of our forum users posted a potential workaround for this issue a few days ago, so I'd suggest taking a look! If [..]
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11:04 pm, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It sounds like this is related to the server issues we were encountering last night and early this morning, but everyt [..]
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11:04 pm, July 13, 2016
Quote:
Originally Posted by Ocho
We are both excited and humbled when we see the spectacular things players create for our games. To show our appreciation for all you do, [..]
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1:04 pm, July 5, 2016
Quote:
Originally Posted by Hesk
Hello! Repthor is correct - include as much information in the account recovery form as possible, and if additional verification is neede [..]
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11:04 pm, July 4, 2016
So the email address for my main account no longer exists...
i know my Acc name and password but i cant log into it because everytime i log in, it sends a code to the email that no longer exists to p [..]
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11:04 pm, July 4, 2016
Quote:
Originally Posted by Carthax
You can still contact support by email, at support@trionworlds.com. I'd provide as much account information about the account as possi [..]
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1:04 pm, June 23, 2016
Quote:
Originally Posted by Vladd
Quote:
Originally Posted by KiwiRage
this was not the case in my situation, I was capped for the week and [..]
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11:04 pm, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend reviewing this support article and make sure you try all of the steps listed there. If those don't work [..]
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11:04 pm, June 17, 2016
Hey, this is going to be a unique support ticket that doesn't fit into any of the categories you guys have online, so I wanted to try here because there's room for more open format.
A few days ago, t [..]
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11:04 pm, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't work, contact our CS team and p [..]
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11:04 pm, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Some of the steps located in this support article may be worth trying if you haven't already. If those don't work, co [..]
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11:04 pm, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Burman! I'd suggest trying some basic Glyph troubleshooting and see if that works for you. If not, contact our CS team [..]
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1:04 pm, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Minidewy
Glyph wont update and I cant go back to prior version. UNINSTA [..]
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11:04 pm, June 10, 2016
I have been in contact with Trion support about this issue, but so for none of the things they have suggested have helped.
I have recently come back to fiddle on Rift (and Defience) after sevrel mont [..]
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11:04 pm, June 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Klaatuh! You may want to try these troubleshooting steps and see if any of those work for you.If not, contact our CS te [..]
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11:04 pm, June 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to try these troubleshooting steps. If those don't work, contact our CS team directly and [..]
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11:04 pm, June 7, 2016
Quote:
Originally Posted by ZamboniChaos
Spikeles is correct! If you contact our CS team directly, they may be able to help you with this. Best of luck!
Jump t [..]
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1:04 pm, June 5, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry that you are having these issues. First I would suggest you check your video card drivers and verify that you have [..]
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11:04 pm, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing trouble! If none of these basic troubleshooting steps worked for you, contact our CS team di [..]
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11:04 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with the most recent patch. You may want to take a look at these troubleshooting steps and se [..]
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11:04 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having FPS trouble! If you've tried all of the basic troubleshooting steps located on our support page, go a [..]
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11:04 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, you may want to give these troubleshooting steps a try. If that doesn't work, contact [..]
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11:04 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Intrakit! Some of these troubleshooting steps may help, so I'd take a look and see if there are any you haven't already [..]
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11:04 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try if you haven't already. If those don't work, contact our CS tea [..]
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11:04 pm, May 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! If you're still having trouble with this, I'd recommend reviewing these troubleshooting steps and make sure you've t [..]
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11:04 pm, May 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Jordanna! Sorry to hear you're having issues with Glyph. We have some troubleshooting steps on our support page that ma [..]
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1:04 pm, May 26, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone. First, I'd recommend reviewing this support article and confirm you've tried all of the basic cli [..]
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11:04 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to try these troubleshooting steps and see if that helps at all, but since it appears you're failing to m [..]
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1:04 pm, May 22, 2016
Quote:
Originally Posted by Baldr
Hi there! Please follow the steps below to fix this issue. If these do not work please contact our customer support for further assistan [..]
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1:04 pm, May 20, 2016
Quote:
Originally Posted by Elucidator
Hey everyone! Just wanted to let ya'll know our developers were aware of this problem, and just put out a new version of Glyph whic [..]
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1:04 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're still having trouble. The fix we applied for this issue doesn't appear to have worked, and our te [..]
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11:04 pm, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! First, I'd review this support article and make sure you try all of the troubleshooting steps l [..]
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11:04 pm, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! First, I'd recommend reviewing these troubleshooting steps and make sure you've tried them all. I [..]
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11:04 pm, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if any of them help. If not, contact our CS team directly and provi [..]
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1:04 pm, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Tacheon! Sorry you're having crashing issues. I'd recommend checking out these troubleshooting steps and see if any of t [..]
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11:04 pm, May 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you were having trouble with the Glyph client. If you notice any other problems, feel free to update this thread an [..]
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1:04 pm, May 15, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble playing! You may want to try the steps here and see if that improves the issue at all. If they [..]
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11:04 pm, May 13, 2016
Quote:
Originally Posted by TrionBrasse
Click here for INSTRUCTIONS AND WHERE TO ENTER RIFT® Preset Build Contest Official Rules and Conditions NO PURCHASE NECE [..]
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11:04 pm, May 11, 2016
A simple problem (for other provider):
The email adress of my account has expired and is no longer usable.
The simple solution (for other provider):
Contact the provider!
And now comes Trion World [..]
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11:04 pm, May 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having trouble with this. If you're still having problems, you may want to try these troubleshooting step [..]
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11:04 pm, May 11, 2016
Quote:
Originally Posted by ZamboniChaos
You're welcome! Hopefully our CS team will be able to help you out. We're experiencing higher ticket numbers than normal, but one [..]
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1:04 pm, May 9, 2016
Quote:
Originally Posted by Baldr
Good day! I am sorry to see that you are having issues. Try running Glyph as an administrator by right-clicking on your Glyph shortcut [..]
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11:04 pm, May 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! The first thing I would suggest is trying the troubleshooting steps we have listed on our support page. If those don't [..]
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