12:04 pm, March 1, 2018
So this is my third go at trying to remove my authenticator so I can install it on my new phone. I received the email asking for all my info, send it off, and that's where it ends...I don't get any re [..]
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12:04 pm, December 31, 2017
Hi there. I've been trying to download the mobile authenticator for my new Pixel 2 and, well, it seems to be missing from the Google play store. The authenticator didn't transfer from my old phone (wh [..]
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10:04 pm, December 18, 2017
Quote:
Originally Posted by TrionBrasse
Update on DDOS: We continue to see ebb and flow of attacks on our game services (one of many game companies affected). Our Glyph A [..]
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11:04 pm, August 19, 2017
Hi folks,
I have a second Trion account on which I play both Rift and AA. I'm trying to set up the Glyph Authenticator for this account but the AA account management page doesn't recognize the ***-* [..]
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11:04 pm, June 25, 2017
Very strange. After a long absence I downloaded the game last night. My first attempt at login I went right into the game no problems. My old characters are still there. I logged out for dinner then w [..]
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11:04 pm, June 9, 2017
hey there!
i've got no access to my account currently, cause my old e-mail no longer exists and i can't transfer the authenticator from my old phone to my new phone.
but to be able to reset one of t [..]
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12:04 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com so that our Technical Support team can investigate this issue with you.
[..]
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12:04 pm, March 16, 2017
Today I added the Glyph mobile authenticator to my account.
It added successfully to my account and yet neither the website or the glyph launhcer asks for a code. My account page said the authentica [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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10:04 pm, November 25, 2016
I just installed the Glyph Authenticator on my iPhone 6S. iOS warned me that the app could slow the phone down and that the developer needs to update the app.
Do you plan on updating the app? From th [..]
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1:04 pm, August 19, 2016
This morning Glyph updated to version test 103-526-A-137654, the issue is the log in window is now semi transparent, that's not the worse, it also asked for an authenticator code and that Window was a [..]
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10:04 pm, February 6, 2016
Hallo zusammen,
ich nutze seit Jahren den RIFT-Authenticator für das SmartPhone. Ich habe mal wieder Lust auf RIFT gehabt und wundere mich, dass ich nicht nach einem Code von der App gefragt [..]
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11:04 pm, October 12, 2015
Just updated my mobile from Samsung S3 to S6. Downloaded my Authenticator, no probs there. But, then was the turn of the Rift mobile for getting goodies to the game. Surprise surprise, I cannot find i [..]
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11:04 pm, August 9, 2015
Greetings, I havnt played rift in close to a year and wud love to play again. In the main time I've lost my authenticator. Now I tried to remove it trough secret questions but they say my answers are [..]
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11:04 pm, June 16, 2015
Hello,
Wanting to come back to Rift after a few years, cannot login to download because of the authenticator still on my account, have been trying for hours to get ahold of support through phone or ch [..]
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11:04 pm, June 3, 2015
Having problems with my authentication, contacted support on the website on Sunday and still haven't gotten a response.
Any suggestions? Or how long does it normally take to get a response there?
[..]
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1:04 pm, May 28, 2015
I have been getting this since last night (aka 19.00 swedish time), i had 2 succesful log ins over this time untill now 09:21 swedish time. I i have deleted Glyph folder, i have deleted the Rift folde [..]
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1:04 pm, May 24, 2015
I am returning to the game after a long break and have since had to replace my damaged phone. Every time I attempt to log on it of course asks for my Authentication Code. I've clicked the "I no [..]
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1:04 pm, May 23, 2015
Hi i have problem with Glyph Mobile Authenticator i download this app and when i click View Security Code it show only 6 numbers not 8 i cant log in on Glyph on my PC becouse of this problem need help [..]
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1:04 pm, May 23, 2015
I haven't played in a while, and I had a mobile authenticator on my account. I no longer have my old phone, so I can't log in. I tried removing the authenticator, but I can't for the life of me rememb [..]
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11:04 pm, May 17, 2015
So. I ahven't played rift in over a year. And wasn't sure I'd come back, didn't know removing the authenticator from my phone would lead to me being unable to access my account. And I put too much tim [..]
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1:04 pm, May 7, 2015
All, I need help with this, please. I haven't played long, but I had no problem running Rift on my system--until the April 22 patch. Since then, I can log into the glyph client (even with the Rift A [..]
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1:04 pm, April 30, 2015
Quote:
Originally Posted by CM Kiwibird
Hey there, if you fill this out with as much information as possible we should be able to get that removed for you.
Jum [..]
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10:04 pm, March 5, 2015
I was advised to try the forums (which luckily I can log into) to assist me with my issues.
I can't log into my account AT ALL. I am able to log into the game from home, and buy credits, etc. but it [..]
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10:04 pm, February 15, 2015
i added the mobil authenticator.. its set up.. i have it on my phone.. my account even says you have added it.. but i have never been asked to put out the code.. is there something else i need to do? [..]
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12:04 pm, February 11, 2015
I created an authenticator account from Google play app four years ago. I can not get my authenticator code on my cell I still have now from 2010 because I forgot my two answers I made on my account [..]
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12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
If your account had an issue with the Glyph Authentication code, it looks like that has already been resolved. If you're having troub [..]
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12:04 pm, January 27, 2015
Quote:
Originally Posted by Snedhepl
The android app was updated in November. Work on the iOS side of the app was ongoing at that time, and as you can probably guess the [..]
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12:04 pm, January 19, 2015
tl;dr version: * The Windows Phone Authenticator works, but it's out of sync with the documentation and login screens
* I don't know if the Glyph 2FA is some home-rolled thing or uses a trusted stan [..]
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12:04 pm, January 13, 2015
So here's the problem, the credit card I used to create this account was tossed two years ago due to potential fraud. (aka the target scandal) I can remember ONE of my security questions but I haven't [..]
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12:04 pm, January 6, 2015
I can't currently access the email that is associated with my Trion account to do the Glyph authenticator code thing to log into the support website or the game or anything. Except the forums and mobi [..]
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12:04 pm, January 3, 2015
Today my phone just died.. No idea but I have the authentication linked to my accout. I can currently log in since I selected remember this location, but I am doing this thread ahead of time. I nee [..]
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12:04 pm, January 3, 2015
Quote:
Originally Posted by GM Fasti
I'm afraid you'll need to submit a ticket before we can make any changes to your account, such as removing an authenticator. Go ahead [..]
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12:04 pm, January 1, 2015
As the owner of the account, For the entirety of this day and a couple random days in the past month or so, it seems my account gets randomly hacked.
It's beyond tiring of constantly changing the pa [..]
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12:04 pm, December 30, 2014
The device I had my authenticator on died, now I am unable to log onto my account, I've attempted to contact support for a while now and no response. There is no phone support and email support seems [..]
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12:04 pm, December 24, 2014
Trion, My in Game name is Mastemah Lucifer. i tried sending a help report but nobody is getting back to me. i got a new phone so the website told me to put in the authenticator code and i did and it w [..]
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12:04 pm, December 24, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mastemah Lucifer
please trion..... its just an authenticator issue.... i ha [..]
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12:04 pm, December 23, 2014
Hi!
Now, i know a lot of this is my fault considering i made the account in 2011 and was dumb enough to not write down my recovery questions. I wasn't here for the upgrade to the Glyph authentication [..]
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10:04 pm, December 21, 2014
Please help! I got a new phone and had to download a new authenticator app to it. But I can't access my account to sync the new device to it. Everywhere I go it is asking for the authenticator code!
[..]
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10:04 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
We can get the authenticator removed for you very quickly. Go ahead and submit a request and let me know when you've done that. It sh [..]
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10:04 pm, December 17, 2014
Since Rift mobile, and rift authenticator no longer work and no one will FIX IT, I have removed both application from my phone.
This still leave the problem of accessing my account. I can not sign i [..]
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12:04 pm, December 13, 2014
Growing tired of Blizzards games and lack of feedback I was considering Rift as my go to game. I was able to login just fine but I noticed there's an "authenticator" active on it that I neve [..]
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12:04 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
Looks like customer support was able to get you squared away. Let us know if you're having any other trouble. Thanks!
Ju [..]
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10:04 pm, December 7, 2014
I've sent in a ticket #141205-000268 (sent in 12/04/14) and now I'm left with playing the waiting game. I can't log in to Rift or the website on my original account, so I've made this secondary accoun [..]
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12:04 pm, November 27, 2014
Urgent need help removing an authenticator!!!
My phone just blew up and now I can't log in to my glyph account or play Rift or AA.
Simply installing the authenticator on my new phone doesn't work. [..]
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12:04 pm, November 27, 2014
Quote:
Originally Posted by GM Fasti
Hey!I just went to check it out for you, and it seems we already got you fixed up.Update that ticket if you have any other trouble. T [..]
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10:04 pm, November 17, 2014
So I used to play RIFT about 3 years ago and just decided to come back a couple days ago and play again with some friends. I was able to reset my password and log into my account 5 days ago. Even re [..]
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10:04 pm, November 9, 2014
Hi- I just downloaded the game after a two year or so break. Thought the xpac looked cool. After my initial download, I was able to play happily for several hours. This morning, when opening Rift, gly [..]
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10:04 pm, November 3, 2014
I hate the Glyph Authenticator or any other authenticator. Why I used it I have no idea. But I changed phones and now I cannot log in. Customer service is behind, and worst of all we CANT CALL THEM FO [..]
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10:04 pm, November 2, 2014
Hi,
I recently moved and changed internet providers. The old email connected to my Trion account no longer works. I tried to log in to play today and the game wants an authenticator code, telling m [..]
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10:04 pm, October 31, 2014
No - this isn't another "my account has been hacked" - well at least not yet.
Like a good little vegemite my wife and I use the rift authenticator to validate logins. The problem is: we had [..]
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10:04 pm, October 27, 2014
If there is a GM online here can you please help. I cant get on today because it is asking for an authenticator number. I was able to access yesterday for some reason (not sure why) and played all n [..]
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1:04 pm, October 23, 2014
Sorry if I seem desperate but I can't access my account, I just did an update to my phone and my mobile authenticator had to be reinstalled. I totoally forgot that it won't work again with my account, [..]
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11:04 pm, October 17, 2014
Everytime I enter my 6 digit code from my iPhone authenticator it says, "Authentication Failed Please check your authentication code". It matches, and I have sync'd it a few times. Not sure [..]
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11:04 pm, October 16, 2014
Things were working just fine two nights ago and now there's all kinds of problems (I'm assuming related to Trion's broken Authenticator for install on mobile phones.
I was playing without incident j [..]
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1:04 pm, October 16, 2014
I was playing without incident just two nights ago so I have no idea what changed or caused it to suddenly fail. There were no changes done by me.
I am not using BootCamp (yet) which installs Window [..]
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11:04 pm, October 8, 2014
I am trying to recover my account. Problem is the authenticator I used is on my old phone which no longer works. The link to remove the authenticator is no longer working and I cannot get a reply on t [..]
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11:04 pm, October 7, 2014
Quote:
Originally Posted by CM Kiwibird
Quote:
Originally Posted by Valanze
Did you take a look at the article I mentioned to note that the [..]
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11:04 pm, October 6, 2014
So I haven't played in quite awhile but I still have been paying for a sub. Decided to login and since i updated to the iPhone 6+ my does not work.
Followed the steps on how to remove it but guess w [..]
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1:04 pm, October 6, 2014
Patron is supposed to include live chat capabilities. Guess what, live chat doesn't work.
Tried troubleshooting Glyph Authenticator, support pages are out of date and completely worthless.
Multip [..]
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11:04 pm, October 2, 2014
It has been TWO WEEKS since I submitted a ticket to remove a mobile authenticator I no longer have access two from my account. I had to create this account just to be able to post this to maybe get so [..]
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1:04 pm, September 30, 2014
I am not going to complain.... I just want to be able to play, I have been waiting for almost a month to get into my account, can someone, please, PLEASE ! remove my authenticator.
Drama below:
I g [..]
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1:04 pm, September 28, 2014
As the title says, I enabled the authenticator a while back after the increased number of hacks reported and for about a week, I can log into Glyph without it also requesting an authenticator code. I [..]
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11:04 pm, September 25, 2014
I posted this in someone else's thread but decided it might be better off here since the other one was already answered by tech support. I had to create this account since it wouldn't allow me to do * [..]
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11:04 pm, September 24, 2014
Upgraded my cell phone to iPhone 6. Backed up my 5 and traded the phone in after wiping it. Tried to restore to the 6 and says the backup is corrupt and will not restore.
Opened a ticket to have it [..]
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11:04 pm, September 22, 2014
I recently updated my phones operating system, and had to reinstall the mobile authenticator app along with several others. This reset the app and rendered the passwords it generates invalid.
Unfort [..]
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1:04 pm, September 20, 2014
Hi all, i am having problems with Glyph Authenticator....i does not work anymore as it say that the code is wrong so my main account is basically blocked and i contacted support via mail twice now but [..]
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1:04 pm, September 19, 2014
I'm a returning player and I tried to update my credit card so that I could become a patron, but it asks for my glyph authenticator. I have a rift authenticator and I'm unable to find a "glyph a [..]
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1:04 pm, September 17, 2014
Returning player, trying to log into my account now that the game has switched over to Glyph. I use hotmail, not gmail, so no promotional tab shenanigans. I have received authenticator e-mails, howeve [..]
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11:04 pm, September 15, 2014
Hello,
Im an old returning player and at some point i must of added the authenticator to my account through my old mobile phone. Ive tried everything to remove it, the accounts page is telling me the [..]
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11:04 pm, September 13, 2014
Hi all,
Got a weird problem here and I was wondering if I was the only one in that situation. My game seems to work fine as I can connect using the Glyph authenticator but when I try to access my mai [..]
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11:04 pm, September 13, 2014
Well i just changed from windows 7 to windows 8.1 and Glyph doesnt send me the code to my email, i use Hotmail so i dont have "promotions tab" also my spam folder is empty, i tried resending [..]
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1:04 pm, September 12, 2014
Heya!
I'm a long term beta and up to Storm Legion player who is trying to return after a long hiatus due to work. I wanted to give Rift a try on the F2P model but as it turns out I don't have access [..]
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11:04 pm, September 6, 2014
After losing my phone, and thus unable to access the authenticator, I followed the online instructions to recover, with the following result :
"Automated removal of your authenticator is not ava [..]
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1:04 pm, August 30, 2014
I've been in this sticky situation for going on a few weeks. I can't seem to get rid of the old rift authenticator that was on my account and I've tried nearly all possible ways provided by the suppor [..]
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1:04 pm, August 29, 2014
My account has been compromised and charged with EUR134.99Order details:
Date: Aug 26, 2014
Transaction Type: Digital Purchase
Product: GIFT: ARCHEUM FOUNDER'S PACK
Subtotal: EUR134.99
Tax (if appl [..]
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1:04 pm, August 27, 2014
Quote:
Originally Posted by Ocho
Starting Thursday, we are adding a new security feature to Glyph to help keep your account safe. When you log in from a new computer or a [..]
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11:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Quoting from another thread, please direct responses there.
Quote:
Originally Posted by Ocho
Let say this [..]
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11:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Quoting from another thread, please direct responses there.
Quote:
Originally Posted by Ocho
Let say this [..]
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11:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Quoting from another thread, please direct responses there.
Quote:
Originally Posted by Ocho
Let say this [..]
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11:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Quoting from another thread, please direct responses there.
Quote:
Originally Posted by Ocho
Let say this [..]
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11:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Quoting from another thread, please direct responses there.
Quote:
Originally Posted by Ocho
Let say this [..]
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1:04 pm, August 24, 2014
So,I'm a returning player, having not played in a few years, and right now I'm hitting a very frustrating snag. When i try to remove the authenticator I added ( which I havent had the phone for it in [..]
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11:04 pm, August 19, 2014
Just got time to play once again after 3 months and even in that time a bunch has changed I see. My phones authenticator just doesn't work and seems to be showing me about 2 less numbers than I rememb [..]
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11:04 pm, August 16, 2014
I am unaware if this is the right area to submit this or not, but I am out of ideas. I am trying to access my account but I no longer have access to my authenticator. I attempted to use your link
I n [..]
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11:04 pm, August 16, 2014
My original ticket was sent on August 12, 2014. I just updated it again on August 16th, 2014 since I haven't heard back yet and this time included detailed account/billing info to hopefully push it a [..]
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1:04 pm, August 15, 2014
WTF TRION!?! I've been trying to get that stupid authenticator removed for the past week and I haven't heard **** back?! why the hell aren't you accepting calls anymore?! I have a founder package ffs!
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1:04 pm, August 14, 2014
I would much appriciate if someone who has ability to disable that bloody authenticator could check that case, i am really really angry, first of all my account was hacked, bad things happen, i got ov [..]
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11:04 pm, August 12, 2014
So like the noob:hitting-self: i am i had thought i made my 150 dollar purchase for archeage under my Rift Account that has my 3 lv 50's
However i accidentally purchased Archeage on the email address [..]
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1:04 pm, August 12, 2014
Ok so last week I had an issue where I was unable to login, invalid authenticator token, Trion fixed it by removing the authenticator. Thought my issue was fixed, however Sunday while I'm playing I g [..]
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11:04 pm, August 8, 2014
Anyone know if it's possible to have the Rift Auth app installed on more than one device with the same serial number?
Background: with the number of recent hacks I'm looking at adding the authenticat [..]
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11:04 pm, August 3, 2014
I no longer Authenticator and is two days from that aspect of e-mail support i click in "I no longer have access to the device to which my authenticator is attached." but the problem is mess [..]
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1:04 pm, August 2, 2014
Sat 2nd August for three days now i have not been able to play rift game can u please sort it out i have no longer have access to rift authenticator as i have new phone and cannot log into game or acc [..]
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1:04 pm, August 2, 2014
Hi recently came back to rift after a 12 month break, found out my account had been compromised so I added an authenticator. Today I have gone to log in and it tells me my details are incorrect so I [..]
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1:04 pm, August 2, 2014
i got new phone and cant log into my account/game as no longer have access to the authenticator tried installing onto new phone and cant even remember security question answers could tech support remo [..]
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1:04 pm, July 29, 2014
Hello all ,
Today i added a mobile authenticator on my account for the First time , on my Windows 8 device.
Registration went well but there was a porblem.All the codes where wrong generated and i [..]
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1:04 pm, July 18, 2014
Hi Trion,
I updated my iphone to iOS 7.1.2 recently.
I am quite sure that I've removed Rift Mobile Authenticator before I update my iphone operating system. After the patch for Glyph just now, I am [..]
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1:04 pm, July 17, 2014
Payed for 1 year patron and cant use live support cant log into the game nor Trove game since my phone broke had to replace it been trying to get a hold of support and nothing I need my authenticator [..]
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1:04 pm, July 12, 2014
Hi,
After long time of not playting, I decided to try Rift again, but I faced this problem, it requires mobile authenticator code, problem is i sold my old phone that was in it, and I cannot remove i [..]
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11:04 pm, July 4, 2014
Okay, it was working yesterday. When I launch it, it just goes right into authenticating and I can't put in my password or my authenticator code.
It just goes straight to rift/play. Not very secure i [..]
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