11:04 pm, April 6, 2018
Quote:
Originally Posted by TrionBrasse
Account and purchase problems can be very tricky to resolve, and none of us outside of CS have the tools nor expertise needed to r [..]
View
1:04 pm, April 6, 2018
I made a ticket concerning my purchase problems, and I googled them afterwards. The SAME problem I am having dates to 2016 if not earlier!!! All the posts are dead end's saying they are still waiting [..]
View
12:04 pm, December 24, 2017
Quote:
Originally Posted by TrionBrasse
We do not release the numbers externally. We want to ensure that the crates provide value, and took in a lot of feedback over the [..]
View
12:04 pm, December 9, 2017
Quote:
Originally Posted by TrionBrasse
OK guys... we've got dis. THANK you all.CS is primed and those affected DO NOT EVEN NEED TO SUBMIT TICKETS - we're following up on [..]
View
10:04 pm, November 2, 2017
Quote:
Originally Posted by Tacitus
Just to chime in here, we are aware of the issue and investigating, but we currently have zero internal repro. And by investigating, [..]
View
10:04 pm, October 31, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by talons225
I am needing a proper CM. or GM to help with stalker issues. the cu [..]
View
1:04 pm, September 21, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Austinex
Is there a timeline for updating the items you ca buy with prize tic [..]
View
1:04 pm, September 15, 2017
Quote:
Originally Posted by Yaviey
The new Infinity Walker Supply Box is now on the RIFT store! RIFT Supply Crate Refresh With the launch of 4.2 Celestial Storm, we i [..]
View
11:04 pm, August 23, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Mizuki Ayu
Notice that in the bottom left I received a "Mounts" re [..]
View
11:04 pm, August 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Neurotix
The Echo of the Battle of Saint Taranis commonly bugs out on the thi [..]
View
1:04 pm, August 5, 2017
Quote:
Originally Posted by TrionBrasse
Righto, EU servers should be back online now. Ops tracked a switch (external to our systems) that caused an issue for several of o [..]
View
11:04 pm, August 2, 2017
RIFT 4.2: Hotfix #3 8/2/2017GENERAL
* Offline guild members can once again be promoted, demoted or kicked, no matter when they last logged in.RIFT STORE & SERVICES
* The prize ticket store i [..]
View
11:04 pm, August 2, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.2: Hotfix #3 8/2/2017 GENERAL* Offline guild members can once again be promoted, demoted or kicked, no matter when they last [..]
View
1:04 pm, July 27, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by FalledAngel
Sometimes when I trying to open Rift Loot Bag it automatically lo [..]
View
11:04 pm, July 20, 2017
Quote:
Originally Posted by Keyens
The store to spend the new tickets is not yet live. I believe it is scheduled for next week, but I don't have any concrete confirmation [..]
View
1:04 pm, May 13, 2017
Quote:
Originally Posted by TrionBrasse
I am assuming you're talking about the Maguk tickets that were being given out as part of the pre-launch incentives for the expans [..]
View
1:04 pm, April 20, 2017
Quote:
Originally Posted by TrionBrasse
BUG REPORTING!There are several methods to report bugs, and some are better than others. I use ALL of them when I encounter a bug [..]
View
1:04 pm, April 14, 2017
Quote:
Originally Posted by TrionBrasse
Our Customer Service department manages a very large number of inquiries daily, but I am sorry they have not reached yours yet.Tic [..]
View
1:04 pm, March 27, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait times on our tickets. We have been experiencing an influx of tickets and we are working on getting them respond [..]
View
12:04 pm, March 22, 2017
I took a break from Rift a while ago. I quit for all intents and purposes, kicking everyone but my characters out of the guild back in January 2016. I might have logged on once or twice in that time f [..]
View
10:04 pm, March 16, 2017
Quote:
Originally Posted by TrionBrasse
Hello folks!Sorry that we had to moderate a number of posts on this thread. For the love of ale and all things holy, if you see an [..]
View
10:04 pm, March 15, 2017
Quote:
Originally Posted by TrionBrasse
The full article is posted to our blog: http://www.trionworlds.com/rift/en/2...march-17-19th/ Short version: We're almost packed [..]
View
12:04 pm, March 8, 2017
Quote:
Originally Posted by TrionBrasse
Hello all,The SFP tokens and rewards were initially a pre-order bonus only, and one had to preorder pretty early to collect enough [..]
View
10:04 pm, March 2, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Dead Simon
Please spend any tickets you have as when he goes away next ti [..]
View
10:04 pm, March 2, 2017
Quote:
Originally Posted by TrionBrasse
Indeed, we cannot bring the tickets back. As you will all recall, we extended the Maguk rep and SFP tickets past launch - they we [..]
View
10:04 pm, February 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your support tickets had been created successfully, so one of our CS agents will review them as soon as po [..]
View
12:04 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Hello! While Customer Service is operational 24/7 and through all holidays, we are experiencing a higher ticket volume than normal, and t [..]
View
10:04 pm, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Nileregwen
It really is. I had a similar problem when I played League [..]
View
12:04 pm, February 11, 2017
EDIT: So I gave up trying to purchase through paypal or credit card and just launched RIFT through steam and used steam wallet. That at least didn't think I lived in another country... Trion has is [..]
View
10:04 pm, February 5, 2017
Quote:
Originally Posted by Carthax
There's no guaranteed time frame, but I can say that Customer Support is currently swamped with tickets at the moment. It's slowly get [..]
View
10:04 pm, February 4, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by DarkDaemon
You guys haven't done as many achievement runs as I have, so you [..]
View
10:04 pm, February 3, 2017
Quote:
Originally Posted by Archonix
Our CS team has always been incredibly generous when it's come to awarding achievements. A good portion of them are awarded based off [..]
View
10:04 pm, January 31, 2017
I am just curious. Approximatelly how long does it take for tickets to get answered?
I currently have a ticket that has been Open for almost 4 days now.
This is frustrating, especially when i am payin [..]
View
10:04 pm, January 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Due to the amount of tickets in our queue, it will likely take several days on average for a ticket to receive a reply [..]
View
12:04 pm, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets are still awaiting review, and one of our CS agents will respond as soon as they can. We're w [..]
View
12:04 pm, January 13, 2017
Quote:
Originally Posted by TrionBrasse
Sounds like a job for our CS department to delve into! support.trionworlds.comThey have a bit of a backlog of tickets at the momen [..]
View
10:04 pm, December 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble with this quest! Our response times are longer than normal at the moment due to th [..]
View
12:04 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello Lolthar, I can see that your ticket is in the queue to receive an update after your latest response. Unfortunately, we do have a la [..]
View
10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were created successfully and one of our CS agents will respond as soon as they can.
[..]
View
11:04 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Since tickets are answered in the order they're received, our response times are dependent on the number of tickets currently in [..]
View
11:04 pm, August 4, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Seshatar
They disabled it, as there was an exploit with the tickets. You will r [..]
View
11:04 pm, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Glymrok! I reviewed the account associated with this forum handle, but I didn't see any recent tickets that you had subm [..]
View
11:04 pm, May 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there MarkMage. We don't delete support tickets, so I went ahead and reviewed your account to try and see what was going on h [..]
View
1:04 pm, May 31, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and confirmed that you currently have 2 open tickets regarding the issue. I can also confirm that none [..]
View
11:04 pm, May 24, 2016
Quote:
Originally Posted by TrionBrasse
It may have been related as this was a Glyph issue, but the Platform gurus now say that the problem has now been resolved. Please [..]
View
1:04 pm, April 24, 2016
As the title says, tried to buy credits through paypal - payment is pending.
Tried Live Chat didn't get me anywhere, tried making tickets same answers as usual.
An ETA on how long it's going to tak [..]
View
11:04 pm, April 21, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid I can't offer any additional assistance beyond what our CS team has already provided you in your tickets. However, I d [..]
View
11:04 pm, April 17, 2016
I purchased Ultimate Rift from the in game store over 48 hours ago.
Logged out, as advised, logged in, and received all my loyalty items, but none of the actual things I purchased.
No new callings. [..]
View
11:04 pm, April 15, 2016
i can't register my credit card to my account...
i created a paypal account and was able to register that to my account....but, i can't make a purchase.
4 weeks i have been sending e-mails to suppor [..]
View
11:04 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there, sorry for the trouble. I reviewed your tickets and it appears our agents have tried several different solutions and cle [..]
View
1:04 pm, April 8, 2016
Quote:
Originally Posted by Archonix
Quote:
Originally Posted by florae
Was stolen during a trade, reported to Trion, told by Trion TOO BAD. [..]
View
1:04 pm, April 1, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 3: Warfronts [..]
View
11:04 pm, March 30, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Ral
After the patch of the 6th, you will likely not be able to earn them anymor [..]
View
12:04 pm, March 25, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 2: Chronicle [..]
View
10:04 pm, March 22, 2016
Quote:
Originally Posted by Tacitus
I am not the "achievement person", but no one person is. Various people create achievements based on the work they are doin [..]
View
10:04 pm, March 17, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Srimiester
When they came out with the sparkles a year or two ago, I forget bec [..]
View
10:04 pm, March 17, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Ookamikawaii
Just realized EU gets a big advantage how this is done. Yes I know [..]
View
10:04 pm, March 15, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by darielyia
Will the RoF chronicle be fixed to give rewards during this Anniversa [..]
View
12:04 pm, March 13, 2016
Quote:
Originally Posted by Archonix
We'll get this cleaned up early next week.This appears to only be effecting the leader board display, your tickets are still being tr [..]
View
12:04 pm, March 10, 2016
Quote:
Originally Posted by BrandGuru
Quote:
Originally Posted by Tuasemper
So the only way I can see how many tickets I've earned then is o [..]
View
12:04 pm, March 10, 2016
Quote:
Originally Posted by CM Morgana
Événement mondial du 5 e anniversaire de RIFT ® – Phase 3 Règlement of [..]
View
10:04 pm, March 9, 2016
RIFT 3.5: Hotfix #15 3/9/2016NA: 3/9/16 7:30 AM PSTEU: 3/9/16 2 AM GMT== FEATURES ==5th Anniversary Celebration – Adventure of a Lifetime!
It’s been five glorious years of massive [..]
View
10:04 pm, March 9, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Chimmie
so americans get a 10hour lead on eu ?? nice...
The weekl [..]
View
12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 4Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 2Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
It’s been five glorious years of massive battles and ascended souls…and that means it’s time to party! Gra [..]
View
12:04 pm, March 5, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by makerofwidows
As the title states this thread is to ask if tickets spent on [..]
View
12:04 pm, February 26, 2016
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Uviktig
I will however spend far too much to see Hamilton on Broadway th [..]
View
10:04 pm, December 7, 2015
When playing Warlock I'm still getting this really annoying purple spotlight on top of my head. It's been going on for over 2 months now.... I thought this bug would have been fixed by now but it ha [..]
View
11:04 pm, October 21, 2015
i try with a post here..
so few days ago i tried to buy patron status but there was an error with payment. so i bought a code on another site and redeemed it and all was fine.
now are 2 days i try t [..]
View
11:04 pm, October 2, 2015
Hacked and chars deleted
i Sent 3 tickets and no reply, after getting logged out while online to a hacker, i get back online to find my chars deleted, all im asking is they are restored back, its been [..]
View
11:04 pm, October 1, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Gurgi of Prydain
Glad it is fixed. I have to admit I'm a little concerned that [..]
View
11:04 pm, August 15, 2015
Here's the issue .... Guild chat has been broken to what looks like our guild specifically, and i've been told by my officers and guildies that tickets have been sent in since Wednesday.
Just wonder [..]
View
11:04 pm, August 10, 2015
hello there i recived 15 day patron from a friend after 7 days my patron is gone and i recived email: Your Patron subscription to RIFT has been temporarily suspended. To resume your Patron benefits i [..]
View
11:04 pm, July 29, 2015
Why in game support don't read tickets ? i have wrong upgrade item, and can't recovery my eye of akylios. item is bugged.
i write ticket and no answer :(http://i.imgur.com/S5YvHY1.png
char name Skil [..]
View
1:04 pm, July 21, 2015
Quote:
Originally Posted by TrionBrasse
Trion Worlds welcomes you to our community parties at Gamescom and PAX Prime: come on in and hang out with our Devs and Community [..]
View
11:04 pm, May 8, 2015
I have been trying for a week now to purchase REX. I have sent in Tickets for it and have only recieved a email asking for me to try purchasing stuff on the website. Well, you cannot purchase REX of t [..]
View
11:04 pm, May 4, 2015
So I've gone through the in-game bug reporting and it doesn't seem to be yielding much after 3 weeks now. The "Flavor of the Month" achievement for killing Estrode with 15 or less different [..]
View
11:04 pm, April 22, 2015
Okay. Im about to the point of giving up on this forum.
I have put in several tickets to get my profile name changed with NO response from anyone.
It's pretty frustrating as I spend money on this ga [..]
View
11:04 pm, April 22, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by NewNameNeeded2
Okay. Im about to the point of giving up on this forum.I have pu [..]
View
11:04 pm, April 20, 2015
Is there any way to contact support that is 'not' support@trionworlds.com ? My account has been compromised and I've sent in 2 separate tickets over the last week, without so much as a canned &ldq [..]
View
12:04 pm, March 11, 2015
y is it that trion insists on not reading the tickets i moved and have a new internet provider and they insist on sending everything i need to a non exsiting email address ihave been with this game fr [..]
View
10:04 pm, March 4, 2015
previously been locked, as the isp reroutes now and again- it happens, got the code- not a problem.
now- no code, responses to tickets, but it's been a day. no code. before you ask- yes i checked eve [..]
View
10:04 pm, March 4, 2015
RIFT 3.1: Hotfix #6 3/4/15NA: 3/4/15 6:00 AM PSTEU: 3/5/15 2:00 AM GMTCARNIVAL OF THE ASCENDED
* Boosted the power of level 65 essences available on the World Event category of the RIFT Store!
* Min [..]
View
10:04 pm, March 4, 2015
Quote:
Originally Posted by Tacitus
Can you double check? I just successfully bought a 50 Ticket voucher for the cost of 1 Auroral Doubloon on a Live server.I added the [..]
View
12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Burnayabum
well, Gz Boredkoala.I still cant, got both tickets opened still. [..]
View
10:04 pm, February 9, 2015
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Pandorus
Removal of the button seems ... odd. Why remove something folks ar [..]
View
10:04 pm, February 8, 2015
Hi,
I have been trying to log into game for about 3 days from my old ISP without success that i am getting 2025 error in glyph log in window and i am unable to access any Rift forum or official webs [..]
View
10:04 pm, January 21, 2015
Quote:
Originally Posted by Daglar
Quote:
Originally Posted by radiomaryja
Can we ticket for hearts tomorrow if we **** everything tonight? [..]
View
10:04 pm, January 15, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Meliannia
some ppl were not online and thus have been treated DIFFERENTLY
[..]
View
12:04 pm, January 12, 2015
Quote:
Originally Posted by Tacitus
It does have a dollar cost. Answering tickets is not "seconds". It takes a bit of time to review a ticket, access the acco [..]
View
12:04 pm, January 11, 2015
When I downloaded the latest patch for Rift and tried to enter when it hit green it changed my monitor resolution to one that didnt work and the screen went black....I fixed that by letting the whole [..]
View
10:04 pm, January 3, 2015
Please help,
I submitted a ticket on my main account because I am unable to submit petitions in game.
The GM "made changes on our end" and now I can no longer submit tickets via the suppor [..]
View
12:04 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
Hi there Dwindarf, I am sorry for any confusion. I have looked over your account and see that you submitted four tickets and have gon [..]
View
12:04 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Hey all!The issue creating in game tickets has been fixed. Go ahead and restart Glyph and let us know if you still have trouble.Our s [..]
View
10:04 pm, December 30, 2014
I do realize there is several other threads about this issue already, but in some way or form they have been able to contact you via at least 1 of the methods.
Myself am unable to create an in game t [..]
View
10:04 pm, December 28, 2014
Completely unable to log on a character while traveling and forced to use DHCP connections, submitted support tickets and emailed to no avail. I understand this is an easy fix that can be accomplishe [..]
View