11:04 pm, April 6, 2018
Quote:
Originally Posted by TrionBrasse
Connection issues are a daunting task to resolve. Most of them lie somewhere between your systems and ours. When we can identify l [..]
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11:04 pm, April 6, 2018
Quote:
Originally Posted by TrionBrasse
Account and purchase problems can be very tricky to resolve, and none of us outside of CS have the tools nor expertise needed to r [..]
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12:04 pm, March 19, 2018
Quote:
Originally Posted by TrionBrasse
Hello all,I have merged all the recent lag feedback to make it easier to respond.Dev has been closely examining all data flow and [..]
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10:04 pm, March 18, 2018
Quote:
Originally Posted by TrionBrasse
This is a really strange issue, and I am sorry that our CS folks have been unable to help resolve it in a few cases. Please DO con [..]
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10:04 pm, February 14, 2018
Quote:
Originally Posted by TrionBrasse
I am patching the Dev client now so I can log BrasseDwarf in to chat about this in game. Patching here at the farm takes ages, so [..]
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12:04 pm, February 7, 2018
Quote:
Originally Posted by TrionBrasse
Hullo all! We are going to do a restart for the North American servers ONLY tomorrow, which should resolve the issues with Deepwo [..]
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12:04 pm, December 24, 2017
Quote:
Originally Posted by TrionBrasse
External event trackers have stopped functioning in game - we are going to restart the servers to resolve this issue. As almost al [..]
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12:04 pm, December 15, 2017
Quote:
Originally Posted by TrionBrasse
Hey folks, As you know, there was considerable discussion external to the forums regarding the Orphiel Mount Pack - as noted on a [..]
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12:04 pm, December 1, 2017
Quote:
Originally Posted by CM Morgana
Hi all, We will be restarting all NA shards at 2 AM PST on 12/1/17 for a quick restart to resolve issues with shard hopping. The [..]
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10:04 pm, November 30, 2017
Quote:
Originally Posted by CM Morgana
Hi all,Apologies for the short notice. Faeblight is coming offline shortly at 11:30 AM PST for a quick restart. We apologize for th [..]
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12:04 pm, November 30, 2017
Quote:
Originally Posted by CM Morgana
Hi all,Seastone is coming offline shortly at 2:30 PM PST for a quick restart. We apologize for the short notice, but the shard is i [..]
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12:04 pm, November 16, 2017
Quote:
Originally Posted by Yaviey
We're continuing to experience intermittent issues and are working as hard as we can on getting them resolved. Thank you for your conti [..]
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11:04 pm, October 3, 2017
Quote:
Originally Posted by Icarus
The issue with not being able to enter The Bastion of Steel should now be resolved in the latest PTS update. Apologies for the error, a [..]
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11:04 pm, September 27, 2017
Quote:
Originally Posted by Yaviey
Update 9/27: this was fixed during this week's game update. More info can be found in the patch notes here. Since this issue is now res [..]
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11:04 pm, September 27, 2017
Quote:
Originally Posted by Yaviey
Update 9/27: this was fixed during this week's game update. More info can be found in the patch notes here. Since this issue is now res [..]
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11:04 pm, September 27, 2017
Quote:
Originally Posted by Yaviey
Update 9/27: this was fixed during this week's game update. More info can be found in the patch notes here. Since this issue is now res [..]
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11:04 pm, September 27, 2017
Quote:
Originally Posted by Yaviey
Update 9/27: this was fixed during this week's game update. More info can be found in the patch notes here. Since this issue is now res [..]
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11:04 pm, September 19, 2017
Quote:
Originally Posted by Yaviey
Update 9/19: This issue was fixed in last week's game update. Thank you for reporting the bug. Since it's now resolved, I am closing th [..]
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1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Hesk
Hello! This download will likely resolve your issue, but if it doesn't, please submit a support ticket at support.trionworlds.com.http:// [..]
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1:04 pm, August 23, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Bobtheskull
considering the fix will probably be to remove those drops from [..]
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1:04 pm, August 15, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Yarrellii
bumping as this hasn't been resolved or commented on yet.
[..]
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1:04 pm, July 28, 2017
Quote:
Originally Posted by Yaviey
In the future, please refrain from creating duplicate threads, especially for bugs. It makes it really difficult to track down and get [..]
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11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
This issue should have been fixed with today's game update. More info can be found in the patch notes here: http://forums.riftgame.com/ [..]
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11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
Merged a few repeat threads on the same topic into this one, which was created first.Looks like this issue should hopefully now be reso [..]
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11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Yaviey
Update: good news! Our team is aware of the issue and has already prep [..]
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11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
Paint the Base Red should have been fixed with today's hotfix. Please refer to the patch notes for additional details.Thank you for you [..]
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1:04 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! This error generally means the patcher is unable to apply streaming updates. I would first recommend running Glyph by right-clicki [..]
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1:04 pm, July 25, 2017
Quote:
Originally Posted by Hesk
Please right-click on RIFT and choose the "repair" option. If this does not resolve the issue, please submit a support ticket a [..]
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11:04 pm, July 21, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Yaviey
Sadly, the restart did not fix the NPCs. We are investigating and will [..]
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11:04 pm, May 30, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The Deepwood shard will be coming down in ** 30 minutes at 1:45 PM PDT ** for a quick restart, to resolve some lingering iss [..]
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1:04 pm, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running a Repair (Right-click on RIFT in Glyph and choose the Repair option), and if that doesn't resolve the is [..]
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1:04 pm, May 21, 2017
Quote:
Originally Posted by TrionBrasse
OK folks!We have located and resolved the issue on all platforms for all Trion games. As to cause, it was a cascading series of DN [..]
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1:04 pm, May 21, 2017
Quote:
Originally Posted by CM Morgana
Greetings ascended,Our networking team is investigating issues with players trying to log into RIFT on both EU and NA regions curre [..]
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1:04 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! Clearing cache & cookies, or trying another browser may resolve the issue for you, but if it does persist, please submit a [..]
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11:04 pm, May 5, 2017
*EDIT: I fixed it by disabling my anti-virus for 10 minutes whilst attempting to verify the files again and it completed without a problem, though why it would happen now when I've never had an issue [..]
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1:04 pm, April 5, 2017
Quote:
Originally Posted by Tacitus
Please wait for the shards to come back up. This is one of the issues the reset is endeavoring to resolve.
Jump to post...
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! To resolve this issue, please submit a support ticket by emailing support@trionworlds.com *from an email you have access to* and d [..]
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1:04 pm, March 31, 2017
Quote:
Originally Posted by Epsiry
This thread, as well as the dungeon and raid forum, is a good place to post your feedback. Regarding some of the concerns: • [..]
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1:04 pm, March 27, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait times on our tickets. We have been experiencing an influx of tickets and we are working on getting them respond [..]
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10:04 pm, March 7, 2017
Quote:
Originally Posted by grendel530
Quote:
Originally Posted by Onebutton
Hey Guys.. With the new addition of adding people onto the most [..]
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10:04 pm, February 17, 2017
Can't log in to Play Rift.
Can't log in to Post on Forum.
Can't log in to Trion Support to Raise a ticket.
However, The same computer runs does everything faultlessly if I change my external IP add [..]
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12:04 pm, February 16, 2017
Quote:
Originally Posted by Link
Hello fellow humans,The European region shards will be coming down on 2/16/17 at 2 AM for a quick hotfix to resolve the LFR issues.The es [..]
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10:04 pm, February 15, 2017
RIFT 4.0: Hotfix #16 2/15/2017RIFT STORE AND SERVICES
* Resolved an issue that could block accounts from adding a payment method within the RIFT Store.LOOKING FOR RAID
* Fixed an issue with being un [..]
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10:04 pm, February 15, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.0: Hotfix #16 2/15/2017 RIFT STORE AND SERVICES * Resolved an issue that could block accounts from adding a payment method w [..]
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10:04 pm, February 3, 2017
Quote:
Originally Posted by Archonix
Our CS team has always been incredibly generous when it's come to awarding achievements. A good portion of them are awarded based off [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
If disabling the KBM has not resolved the issue (or it is not installed) please review these steps and submit a support ticket at support [..]
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10:04 pm, January 7, 2017
On my main, when I try to log in, my loading screen gets stuck at 10%, stays that way for a couple of minutes, then I get kicked for inactivity. Even after I get kicked for inactivity, if I try to lo [..]
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12:04 pm, December 23, 2016
Quote:
Originally Posted by SupermanSocks
Due to an issue with dimensions, we've had to temporarily disable them on PTS until the issue is resolved, sorry for any inconve [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! We have an active bug report for this issue, but some players have mentioned that shard-hopping (sometimes more than once) has res [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by CM Morgana
RIFT® Fae Yule SnoBuild Contest Official Rules and Conditions Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER O [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend using the Repair option for RIFT (right-click RIFT on the Glyph sidebar, and choose the repair option). If that [..]
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12:04 pm, December 12, 2016
I live in Cincinnati, OH and play on Hailol server. Every single day between 6pm and 10pm EST, I am getting terrible latency to the servers. It is not my internet as I can connect to other games and w [..]
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12:04 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Without knowing which specific character is having difficulty, I cannot guarantee this will resolve your issue, but I can confirm that on [..]
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12:04 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first attempting a repair (right-click on RIFT in the Glyph menu, and choose repair there). If that doesn't reso [..]
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12:04 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! There is a known issue with the 64-bit client causing this error. To switch to the 32-bit client, please follow these steps: 1. O [..]
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12:04 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! There is a known issue with the 64-bit client causing this error. To switch to the 32-bit client, please follow these steps: 1. O [..]
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12:04 pm, November 20, 2016
Quote:
Originally Posted by Snedhepl
Hi there, thanks for the report!Our 64-bit engineer is currently looking into the issue at this very moment and we're hopeful that we [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first attempting to repair your installation (right-click RIFT in Glyph and choose the Repair option). If that d [..]
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12:04 pm, November 12, 2016
Quote:
Originally Posted by TrionBrasse
Hey folks,With the network connection issues over the last few days we know many of you are concerned with your Patron status or j [..]
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10:04 pm, November 11, 2016
Quote:
Originally Posted by Archonix
We're still working to resolve the network issues across our entire platform. Due to the frequency of outages over the last few hour [..]
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10:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! The connection issues we've seen over the past few days are still occurring, and we're doing what we can to resolve [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
We're seeing connection issues across all of our games at the moment. They seem to be intermittent, and we're doing what we can t [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by CM Morgana
Greetings everyone,We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams [..]
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10:04 pm, November 7, 2016
Quote:
Originally Posted by Baelron
Hey SilenceScream, sorry to see you're having login issues and we're happy to help you. Please try all of the networking steps listed [..]
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10:04 pm, November 6, 2016
Quote:
Originally Posted by CM Morgana
Hi all,We're aware that the EU shards are experiencing issues, and are working to resolve them as we speak. I'll be back with an up [..]
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12:04 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! There was an issue where the PTS was defaulting to 32 bit, which was causing these errors. However, this issue should [..]
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12:04 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello Reila! It sound as if your IP address may have been added to our internal firewall. To resolve this, I would recommend emailing sup [..]
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11:04 pm, October 27, 2016
Quote:
Originally Posted by CM Morgana
Hey all,We are aware that our NA servers are currently experiencing issues. We are currently investigating the cause and are workin [..]
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11:04 pm, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! These troubleshooting steps might help resolve this issue for you. If they don't, submit a ticket so our CS t [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello! It is possible that this issue is being caused by another program (apparently MS Office, OneNote specifically, can cause this issu [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello! This DX9 patch should resolve the issue for you, but if it doesn't, please contact Customer Service via support.trionworlds.com so [..]
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1:04 pm, October 21, 2016
Quote:
Originally Posted by CM Morgana
Dark and dangerous, filled with the most powerful witchery yet seen by any Ascended... that's what you'll find when you enter the T [..]
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11:04 pm, October 19, 2016
I spent the $59.95 to pre-order the new expansion and was supposed to receive the Ethereal Drake Mount, the Ash Cataris Costume, the Amended Bag of the tide at the time of the order. I have not receiv [..]
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11:04 pm, October 13, 2016
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Aeryle
Dimension Owner's name: Aeryla (main caracter: Aeryle)Shard: Bris [..]
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1:04 pm, October 7, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The Trio [..]
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11:04 pm, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! The login issues affecting our EU servers appear to have been resolved. Thanks again for your patience!
[..]
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1:04 pm, August 20, 2016
Hi,
I have an Alienware 18 with GeForce GTX 780M and have SLI option. If I enable SLI, and in the game options, selected Shadows even to low, the shadows in game flicker constantly.
When I disable t [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by TrionBrasse
Copied from my post here: http://forums.riftgame.com/general-d...ml#post5236749 Heya folks, It's not your imagination. RIFT sha [..]
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1:04 pm, August 12, 2016
Quote:
Originally Posted by TrionBrasse
Heya folks, So sorry for the short notice on this issue. We had to immediateley disable localized pricing because of fraudulent a [..]
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11:04 pm, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
We had some server issues this morning, but it looks like they've since been resolved. If you continue to have problems after the [..]
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that our engineering team is working on resolving this issue now. We hope to have it resolved soon!
Jump [..]
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! Our engineering team is currently working on resolving this issue. We hope to have it resolved shortly.
Jump to post...
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! As a member of the CS team, I can assure everyone that this isn't a reduction in agents - the post accurately states that chat age [..]
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1:04 pm, July 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try disabling addons to see if that resolves the issue, and try these steps:https://support.trionworlds.com/hc/e...rashing- [..]
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11:04 pm, July 25, 2016
Quote:
Originally Posted by Baelron
Hey there Noctifearia! I'm happy to provide some steps that may help resolve the crashing issue that you're experiencing. Please try a [..]
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1:04 pm, July 23, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to hear that you are having these issues. Please attempt to reset your UI first by following the instructions belo [..]
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11:04 pm, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It sounds like this is related to the server issues we were encountering last night and early this morning, but everyt [..]
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1:04 pm, July 14, 2016
A guild member had a Rift crash during which her Rift client reset (i.e. rift.cfg got deleted). While the intro movie would start, hitting Esc to skip it would result in the client freezing. Allowing [..]
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11:04 pm, July 12, 2016
Quote:
Originally Posted by Ocho
Our login servers are being impacted by an issue which might cause difficulties logging in. Our team is working to get it resolved ASAP.
[..]
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11:04 pm, July 12, 2016
Quote:
Originally Posted by Ocho
Greetings Ascended!We have reports that some players may be unable to log into RIFT. Our team is already investigating the issue and we h [..]
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11:04 pm, June 24, 2016
Quote:
Originally Posted by Archonix
This should now be resolved. Due to the error we're going to run the Affinity bonuses for an additional week. Thanks for the repo [..]
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11:04 pm, June 10, 2016
Quote:
Originally Posted by Ocho
So let's talk about how we release news and the reasoning behind it.This is going to be a long one, but hopefully informative as I'm gonn [..]
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11:04 pm, June 10, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Mavro
Please rift don't do this again.
So the popup is a preset mes [..]
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1:04 pm, June 10, 2016
Quote:
Originally Posted by Archonix
We just released a new client patch that should resolve this issue. If you continue seeing either errors after 30 minutes from now ( [..]
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1:04 pm, May 31, 2016
Alright, I can't handle these crashes anymore. I can't play for more than 5 minutes at a time. I am tired of this deserter debuff and not getting credit for Warfronts. I have tried all of the standard [..]
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1:04 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello! While I cannot investigate each issue individually, it does appear that these crashes are generating crash logs. I'd recommend fol [..]
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11:04 pm, May 29, 2016
I'm not complaining about slow turn around time. I'd just like to know how long it's supposed to take to get an issue looked at and/or resolved. I've had a ticket in since Thursday. I know it's a long [..]
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11:04 pm, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble Taliesa! If you submit a support ticket, our CS team may be able to help you resolve this problem.
[..]
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