11:04 pm, April 4, 2018
Quote:
Originally Posted by CM Morgana
Hi all, We're currently experiencing a network issue with our connection to EU servers. We've been looking into this, and expect t [..]
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1:04 pm, April 4, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,It's that time of the week again!All RIFT shards will be taken offline for weekly maintenance at the following times: NA ( [..]
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1:04 pm, April 4, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended, It's that time of the week again! All RIFT shards will be taken offline for weekly maintenance at the following times: [..]
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11:04 pm, April 3, 2018
Quote:
Originally Posted by Yaviey
EU shards went down unexpectedly. Techs are on the case and the shards will be restarted. They will be back online within the next hour [..]
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1:04 pm, March 29, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,All RIFT shards will be taken offline for weekly maintenance at the following times: NA (including Vigil): 7:30 AM PDT / 1 [..]
View
1:04 pm, March 29, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended, All RIFT shards will be taken offline for weekly maintenance at the following times: Vigil: 7:30 AM PDT / 10:30 AM EDT [..]
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11:04 pm, March 28, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,The restart is taking longer than anticipated. We don't yet have an ETA for when the shards will be back online but we'll [..]
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12:04 pm, March 22, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,We need to do an additional update this week.All RIFT shards will be taken offline for emergency maintenance at the follow [..]
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12:04 pm, March 22, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,We need to do an additional update this week.All RIFT shards will be taken offline for emergency maintenance at the follow [..]
View
12:04 pm, March 22, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,We need to do an additional update this week.All RIFT shards will be taken offline for emergency maintenance at the follow [..]
View
10:04 pm, March 21, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended,We've discovered an issue on Prime wherein Experts are not dropping equipment loot. We're looking into it and will update [..]
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12:04 pm, March 21, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended, It's that time of the week again! All RIFT shards will be taken offline for weekly maintenance at the following times: [..]
View
12:04 pm, March 21, 2018
Quote:
Originally Posted by Yaviey
Hey Ascended, It's that time of the week again! All RIFT shards will be taken offline for weekly maintenance at the following times: [..]
View
12:04 pm, March 15, 2018
Quote:
Originally Posted by TrionBrasse
UPDATE: to be added to the next available patch (likely 03/21/18):Updated Carnival T2 Earrings
Primal Carnival Mask
Mask of the Fi [..]
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12:04 pm, March 8, 2018
Quote:
Originally Posted by TrionBrasse
VIGIL IS OPEN AGAIN!Characters who hit level ten triggered an entitlement and their mail filled up with live stuff. As you know, f [..]
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12:04 pm, January 10, 2018
Quote:
Originally Posted by Yaviey
Hi all,All RIFT shards will be coming offline time for weekly maintenance. NA: 7:30 AM PST / 10:30 AM EST on January 10, 2018
EU: 2:00 [..]
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10:04 pm, January 3, 2018
Quote:
Originally Posted by Yaviey
Update: shard hopping is still not working properly on EU servers. As we continue to investigate, we will provide more information on a [..]
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10:04 pm, December 25, 2017
Quote:
Originally Posted by Yaviey
Just an update - the team is still working on this between spending time with their families. As soon as we have an update/fix we will [..]
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10:04 pm, December 19, 2017
Quote:
Originally Posted by Yaviey
Hi all,All RIFT shards will be coming offline time for RIFT 4.3: Hotfix #10. NA: 7:30 AM PST / 10:30 AM EST on December 20, 2017
EU: 2 [..]
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12:04 pm, December 13, 2017
Quote:
Originally Posted by CM Morgana
Hi all, All RIFT shards will be coming offline at the same time for RIFT 4.3: Hotfix #9. NA: 7:30 AM PST on 12/13/17 EU: 2 AM GMT [..]
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12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Hey folks!First of all, thank you for bringing this matter to our attention – we’ve grabbed all internal stakehol [..]
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10:04 pm, November 30, 2017
Quote:
Originally Posted by CM Morgana
The shard will actually be coming down at 11:45 AM PST, to allow for a bit more warning time. Thanks for your patience!
[..]
View
12:04 pm, November 29, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The RIFT shards will be coming offline for RIFT 4.3: Hotfix #7, as well as some routine server maintenance. The update times [..]
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12:04 pm, November 22, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The RIFT shards will be coming offline for RIFT 4.3: Hotfix #6. The update times are as follows:NA: 7:30 AM PST on 11/22/17E [..]
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12:04 pm, November 16, 2017
Quote:
Originally Posted by Yaviey
We're continuing to experience intermittent issues and are working as hard as we can on getting them resolved. Thank you for your conti [..]
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12:04 pm, November 15, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The RIFT shards will be coming offline for RIFT 4.3: Hotfix #5. The update times are as follows:NA: 7:30 AM PST on 11/15/17E [..]
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12:04 pm, November 9, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The EU update may take up to ** 3 hours ** tonight, as we are in the process of receiving a new build with Hotfix #4. Thanks [..]
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12:04 pm, November 9, 2017
Quote:
Originally Posted by CM Morgana
Hi all,It looks as though we will need extra time to complete our verification process. Please give us another ** 1 hour ** from th [..]
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12:04 pm, November 9, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The NA RIFT shards will be coming offline tomorrow for RIFT 4.3: Hotfix #4. The update time is as follows:NA: 7:30 AM PST on [..]
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12:04 pm, November 8, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The RIFT shards will be coming offline for RIFT 4.3: Hotfix #3. The update times are as follows:NA: 7:30 AM PDT on 11/8/17EU [..]
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12:04 pm, November 1, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The RIFT shards will be coming offline at the same time tomorrow on 10/26/17 for RIFT 4.3: Hotfix #2. The update times are a [..]
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1:04 pm, October 26, 2017
Quote:
Originally Posted by CM Morgana
Hi all,The RIFT shards will be coming offline at the same time on 10/26/17 for RIFT 4.3: Hotfix #1. The update times are not yet so [..]
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1:04 pm, October 20, 2017
Quote:
Originally Posted by Yaviey
Hi all,The team needs to run an update tomorrow morning at 6:00 AM PDT / 9:00 AM EDT / 1:00 PM UTC for approximately 2 hours on both NA [..]
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11:04 pm, October 3, 2017
Quote:
Originally Posted by Icarus
The issue with not being able to enter The Bastion of Steel should now be resolved in the latest PTS update. Apologies for the error, a [..]
View
11:04 pm, September 19, 2017
Quote:
Originally Posted by Yaviey
Update: our team has been working on this but it's been difficult to track down. Therefore, in the past few weeks, they've fixed the pi [..]
View
11:04 pm, September 13, 2017
Quote:
Originally Posted by Yaviey
Hi all! This week's weekly game update introduced a brand new supply crate, called the Infinity Walker Supply Crate. Unfortunately, Cru [..]
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1:04 pm, September 13, 2017
Quote:
Originally Posted by Yaviey
Hi Karok, this should be fixed for you now (or the next time to log in). In the future, CS should be handle this via a ticket from now [..]
View
11:04 pm, September 6, 2017
Quote:
Originally Posted by Yaviey
Hey all, we are still working on a fix. We don't have an ETA yet but when we do, we'll let you know. Thanks so much for your continued [..]
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1:04 pm, August 31, 2017
Quote:
Originally Posted by Yaviey
Update 8/30: we have a fix ready for this that will deploy in an upcoming game update. Thanks for your patience!
Jump to pos [..]
View
1:04 pm, August 31, 2017
Quote:
Originally Posted by Yaviey
Update 8/30: we have a fix ready for this that will deploy in an upcoming game update. Thanks for your patience!
Jump to pos [..]
View
1:04 pm, August 31, 2017
Quote:
Originally Posted by Yaviey
Update 8/30: we have a fix ready for this that will deploy in an upcoming game update. Thanks for your patience!
Jump to pos [..]
View
1:04 pm, August 29, 2017
Quote:
Originally Posted by Yaviey
Update 8/28: we have a fix for this and it will be in an upcoming game update. Thanks so much for your patience!
Jump to pos [..]
View
1:04 pm, August 25, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Issif
Firstly the tooltip is wrong, Bind life is stated requires harmony or c [..]
View
1:04 pm, August 25, 2017
Quote:
Originally Posted by Yaviey
Update 8/24: we have a fix that needs to be tested. If successful, it will be released in a future game update. Thanks for your patienc [..]
View
1:04 pm, August 25, 2017
Quote:
Originally Posted by Yaviey
Update 8/24: we have a fix that needs to be tested. If successful, it will be released in a future game update. Thanks for your patienc [..]
View
1:04 pm, August 25, 2017
Quote:
Originally Posted by Yaviey
Update 8/24: we have a fix that needs to be tested. If successful, it will be released in a future game update. Thanks for your patienc [..]
View
1:04 pm, August 25, 2017
Quote:
Originally Posted by Yaviey
Update 8/24: we have a fix that needs to be tested. If successful, it will be released in a future game update. Thanks for your patienc [..]
View
1:04 pm, August 25, 2017
Quote:
Originally Posted by Yaviey
Update 8/24: we have a fix that needs to be tested. If successful, it will be released in a future game update. Thanks for your patienc [..]
View
11:04 pm, August 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Neurotix
The Echo of the Battle of Saint Taranis commonly bugs out on the thi [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 17, 2017
Quote:
Originally Posted by Yaviey
Hi all, this issue should have been fixed as of today's patch. Thank you for reporting the bug and your patience as we've worked throug [..]
View
1:04 pm, August 11, 2017
Quote:
Originally Posted by Yaviey
Hi all, good news! We have a fix pending for this to be deployed in an upcoming game update! Thanks for your patience.
Jump [..]
View
11:04 pm, August 2, 2017
Quote:
Originally Posted by Yaviey
We're looking into crashes on NA and should have a fix in the next 2-3 hours. No downtime should be required. Thanks for your patience! [..]
View
1:04 pm, July 27, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Yaviey
Hi all,The team has decided to auto-complete anyone who was on the &q [..]
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1:04 pm, July 27, 2017
Quote:
Originally Posted by Yaviey
Hi all,The team has decided to auto-complete anyone who was on the "Enemy of My Enemy" weekly quest due to it resetting/being [..]
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11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
This issue should have been fixed with today's game update. More info can be found in the patch notes here: http://forums.riftgame.com/ [..]
View
11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
Merged a few repeat threads on the same topic into this one, which was created first.Looks like this issue should hopefully now be reso [..]
View
11:04 pm, July 26, 2017
Quote:
Originally Posted by Yaviey
Paint the Base Red should have been fixed with today's hotfix. Please refer to the patch notes for additional details.Thank you for you [..]
View
1:04 pm, July 25, 2017
Quote:
Originally Posted by Yaviey
IMPORTANT UPDATE: We are experiencing some technical difficulties with Faeblight right now. In order to complete quests/loot/gather, yo [..]
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1:04 pm, July 25, 2017
Quote:
Originally Posted by Yaviey
Loyalty should be awarded at time of purchase. I checked with our CS team and they should be getting back to you very soon (if they had [..]
View
1:04 pm, July 25, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Yaviey
IMPORTANT UPDATE: We are experiencing some technical difficulties with [..]
View
1:04 pm, July 25, 2017
Quote:
Originally Posted by Yaviey
Hi all, as a result of these issues, we are going to restart NA shards later today. More info can be found here: http://forums.riftgame [..]
View
1:04 pm, July 25, 2017
Quote:
Originally Posted by Yaviey
We are experiencing some technical difficulties with Faeblight right now. You may get automatically placed on that server when you log [..]
View
11:04 pm, July 21, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Yaviey
Sadly, the restart did not fix the NPCs. We are investigating and will [..]
View
11:04 pm, July 21, 2017
Quote:
Originally Posted by Yaviey
Hi all, Due to an issue with NPCs not spawning properly in Utilla East within Vostigar Peaks, we need to restart the EU realms. This p [..]
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11:04 pm, July 21, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by BattleBoar
Where are the quest givers from uttila east? And who took them, Cr [..]
View
1:04 pm, July 21, 2017
Quote:
Originally Posted by Baldr
We have locked down a time for the update: 7 AM PDT for NA and 2 PM UTC for EU. The above post has been edited to reflect that, and than [..]
View
11:04 pm, June 29, 2017
Quote:
Originally Posted by Fasti
Prepare for war or prepare to flee. Crucia has come for Ahnket and is willing to crush any who get in the way.The Celestial Storm strike [..]
View
11:04 pm, June 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is moving up the queue, so our CS team will reply as soon as possible. Thanks for your patienc [..]
View
11:04 pm, April 4, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi all!We're currently aware of a server outage affecting Seastone, Greybriar, Faeblight, Wolfsbane, Laethys, and Hailol. [..]
View
1:04 pm, March 27, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait times on our tickets. We have been experiencing an influx of tickets and we are working on getting them respond [..]
View
10:04 pm, March 10, 2017
Quote:
Originally Posted by Dead Simon
I just wanted to update you all on where we are on this. No one who missed out on one of these crates has recieved their replaceme [..]
View
10:04 pm, February 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your support tickets had been created successfully, so one of our CS agents will review them as soon as po [..]
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10:04 pm, February 25, 2017
Quote:
Originally Posted by TrionBrasse
We are not happy about the delay either, but it would have been even a far worse choice to go ahead and publish 4.1 before it was [..]
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10:04 pm, February 8, 2017
Quote:
Originally Posted by CM Morgana
Hi all!The shards are now back online. We've disabled the Intrepid Instant Adventure queue for now, and it will return after we've [..]
View
10:04 pm, February 5, 2017
Quote:
Originally Posted by Carthax
There's no guaranteed time frame, but I can say that Customer Support is currently swamped with tickets at the moment. It's slowly get [..]
View
10:04 pm, February 1, 2017
RIFT 4.0: Hotfix #13 2/1/2017THANK YOU REWARD
* As a thank you for your continued patience, we’ve added a bonus weekly reward (claimable by one character per account in the RIFT Store) that [..]
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10:04 pm, February 1, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.0: Hotfix #13 2/1/2017 THANK YOU REWARD* As a thank you for your continued patience, we’ve added a bonus weekly re [..]
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12:04 pm, January 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
All shards have been unlocked, and we are keeping an eye on things. Thanks again for your patience, everyone!
[..]
View
12:04 pm, January 20, 2017
Quote:
Originally Posted by Celestrata
Hey all,We're aware the NA shards are offline, and our team is here and working to bring them back as soon as possible. We'll keep [..]
View
10:04 pm, January 18, 2017
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Alleja zaviel
Should a plumber not fix your pipe if he's not feeling kin [..]
View
12:04 pm, December 31, 2016
Normally I don't post about tech issues but this has gotton on way to long now. Seriously ever single day now for over a week!
What happens is simple, the game freezes and goes to a black screen for [..]
View
10:04 pm, December 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble with this quest! Our response times are longer than normal at the moment due to th [..]
View
10:04 pm, December 12, 2016
Quote:
Originally Posted by Icarus
You've unlocked hard mode! Ok, jokes aside, the damage for Soulstorm will be fixed in the next patch. I will also look into why playe [..]
View
10:04 pm, December 4, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! If you've already submitted a ticket, we'd really appreciate your patience while we get to you as soon as we can!
[..]
View
12:04 pm, November 24, 2016
Quote:
Originally Posted by TrionBrasse
Hello all, We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It&am [..]
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12:04 pm, November 22, 2016
Quote:
Originally Posted by Celestrata
1:00 AM PST Update: We'll need a little more time to bring the servers back online. We're extending tonight's downtime by 30 more m [..]
View
12:04 pm, November 21, 2016
Quote:
Originally Posted by CM Morgana
All NA shards are fully back online, and IA is disabled. Thanks for your patience! We'll be keeping an eye on things as the night p [..]
View
12:04 pm, November 20, 2016
Quote:
Originally Posted by Archonix
Just wanted to drop a quick line about what all we're working on to compensate for the current issues folks are experiencing on live. [..]
View
12:04 pm, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! My initial suggestion is to review this support article and give those troubleshooting steps a try. If tha [..]
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10:04 pm, November 19, 2016
Quote:
Originally Posted by CM Morgana
The EU shards are now back online. At this time, Instant Adventures are disabled for EU shards only. They will be re-enabled next [..]
View
10:04 pm, November 19, 2016
Quote:
Originally Posted by CM Morgana
We are updating the servers with a possible fix. We'll be back in about an hour with the next update at the very latest. Thanks for [..]
View
10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! We're aware of the recent issues with EU and we're working to get those shards back online as quickly as possible. [..]
View
10:04 pm, November 11, 2016
Quote:
Originally Posted by Archonix
We're still working to resolve the network issues across our entire platform. Due to the frequency of outages over the last few hour [..]
View
12:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
We're seeing connection issues across all of our games at the moment. They seem to be intermittent, and we're doing what we can t [..]
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