1:04 pm, March 27, 2018
Quote:
Originally Posted by TrionBrasse
Hey folks... any time you see something that appears to violate terms of service, please submit a ticket to CS via support.trionwo [..]
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11:04 pm, March 26, 2018
Quote:
Originally Posted by TrionBrasse
This oddball issue happens on Live servers on occasion as well. Please submit a ticket via support.trionworlds.com and one of our [..]
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10:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
Ting, it seems unlikely that you would be banned for that sole reason. We often suggest people use /ignore as well, because it sur [..]
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12:04 pm, March 14, 2018
Quote:
Originally Posted by TrionBrasse
As suggested above, check your spam. If you do not find them, please file a ticket with our CS team via support.trionworlds.com an [..]
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10:04 pm, March 12, 2018
Quote:
Originally Posted by TrionBrasse
While Devs can report issues to CS, the most common way players are brought to their attention is when a number of folks submit a [..]
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12:04 pm, March 8, 2018
Quote:
Originally Posted by TrionBrasse
To give the TL;DR version of the thread Fasti linked: There was a serious bug on Prime that unlocked a number of RIFT Live items [..]
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10:04 pm, February 28, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
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12:04 pm, February 22, 2018
Quote:
Originally Posted by Hesk
Hello! Please close all RIFT and Glyph processes, restart your PC, and then attempt to patch again. If the issue persists, please submit [..]
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12:04 pm, February 13, 2018
Quote:
Originally Posted by TrionBrasse
THE ORIGINAL ANNOUNCEMENT POST:It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be [..]
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12:04 pm, January 3, 2018
Quote:
Originally Posted by TrionBrasse
Please submit a support ticket and send logs to them as well, so that they can help determine what the issue is.https://support.tr [..]
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12:04 pm, January 2, 2018
Quote:
Originally Posted by TrionBrasse
We did indeed send out account service emails, starting at 9 am Pacific on Saturday morning (they can take up to 24 hours to go t [..]
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12:04 pm, December 23, 2017
Quote:
Originally Posted by TrionBrasse
We do not maintain any event trackers - please contact the person who designed the event tracker that you are using for support. F [..]
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10:04 pm, December 15, 2017
Quote:
Originally Posted by TrionBrasse
Please do submit a ticket to our CS team, via https://support.trionworlds.com - we can't even guess at the issues from here. If yo [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Hey folks!First of all, thank you for bringing this matter to our attention – we’ve grabbed all internal stakehol [..]
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12:04 pm, December 1, 2017
Quote:
Originally Posted by Baldr
Sorry to hear this! We will be doing a restart soon. Please take a look at this link for more details. http://forums.riftgame.com/genera [..]
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10:04 pm, November 15, 2017
RIFT 4.3: Hotfix #5 11/15/2017RIFT STORE & SERVICES
* An all new Harvest Levitation Supply Crate is now available on the Store!SOULSCLERIC
CABALIST
* Restructured Condensed Obliteration sli [..]
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10:04 pm, November 15, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.3: Hotfix #5 11/15/2017 RIFT STORE & SERVICES * An all new Harvest Levitation Supply Crate is now available on the S [..]
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11:04 pm, October 21, 2017
Quote:
Originally Posted by Spellgrim
I would suggest trying the steps here to ensure Glyph is able to update correctly. If you are still having issues after completing a [..]
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1:04 pm, September 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, submit a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:04 pm, September 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
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1:04 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
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1:04 pm, September 2, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend clearing your cache and cookies in your browser, or trying another browser altogether. If the issue persists, pl [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Mastokos
rift has encountered an error sending diagnostic information to trio [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Hesk
Hello! This download will likely resolve your issue, but if it doesn't, please submit a support ticket at support.trionworlds.com.http:// [..]
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11:04 pm, August 9, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Schneeball
Answer from the Steam support...This game uses a separate account [..]
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1:04 pm, August 8, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Whimsicalbrainpan
At approximately 1:25 PM EST on August 4th, while my toon w [..]
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1:04 pm, August 4, 2017
Quote:
Originally Posted by Yaviey
This was fixed on 8/2. The patch notes can be found here: http://forums.riftgame.com/general-d...-2-2017-a.html.
Jump to pos [..]
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11:04 pm, August 2, 2017
RIFT 4.2: Hotfix #3 8/2/2017GENERAL
* Offline guild members can once again be promoted, demoted or kicked, no matter when they last logged in.RIFT STORE & SERVICES
* The prize ticket store i [..]
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11:04 pm, August 2, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.2: Hotfix #3 8/2/2017 GENERAL* Offline guild members can once again be promoted, demoted or kicked, no matter when they last [..]
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1:04 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and our Tech Support team will be happy to troubleshoot this issue with [..]
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1:04 pm, July 28, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by forbiddenlake
Define "one day" It was probably this: http://forums [..]
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1:04 pm, July 27, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Yarrellii
Time: Since 4.2 launch primalists have had a support role to select [..]
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1:04 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! This error generally means the patcher is unable to apply streaming updates. I would first recommend running Glyph by right-clicki [..]
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1:04 pm, July 25, 2017
Quote:
Originally Posted by Hesk
Please right-click on RIFT and choose the "repair" option. If this does not resolve the issue, please submit a support ticket a [..]
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1:04 pm, July 23, 2017
Quote:
Originally Posted by TrionBrasse
Hello all, There will be no general rollback, as Tacitus has said. However, CS will undertake individual rollbacks for players w [..]
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1:04 pm, July 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Featherrock
Cannot get today's patch to work/finalize.Keep getting the error [..]
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1:04 pm, July 8, 2017
Quote:
Originally Posted by TrionBrasse
I'll say again that the one sentence pulled from my long conversations in game does not a discussion make. There was a lot more to [..]
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1:04 pm, July 1, 2017
Quote:
Originally Posted by TrionBrasse
Cenderze, the Planar Fragments will be worked on after the 4.2 launch. We do not have a timeline on that yet, but we have tentativ [..]
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1:04 pm, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you. Wi [..]
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1:04 pm, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you're still having issues with this, please make sure you submit a ticket and provide our CS team with your Glyph logs so the [..]
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1:04 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata may be the most relevant) and submit a support ticket at support.trionworlds.com if t [..]
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11:04 pm, June 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the steps located in this support article, go ahead and contact our CS team so they can [..]
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11:04 pm, June 11, 2017
Quote:
Originally Posted by Spellgrim
Hey there! Sorry to hear about the issues you are experiencing. Since you are playing on Windows 10 now, and may not have been previ [..]
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11:04 pm, June 11, 2017
Quote:
Originally Posted by Spellgrim
Hey everyone,It sounds to me like Glyph or your PC may not be applying files being downloaded, so the next time you launch it is for [..]
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1:04 pm, June 10, 2017
Last sunday morning I bought a DLC-Package via Steam. I thought it would be delivered within minutes.
After 2 ours at lunch time I opened a ticked explaining the case. Almost a full week passed by, [..]
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1:04 pm, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running these tests, and submitting a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
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11:04 pm, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article if you haven't already. If those steps didn't help, go ahead and s [..]
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1:04 pm, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running a Repair (Right-click on RIFT in Glyph and choose the Repair option), and if that doesn't resolve the is [..]
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1:04 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com. https://support [..]
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1:04 pm, May 16, 2017
Quote:
Originally Posted by Hesk
Please attempt these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com:https://suppor [..]
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11:04 pm, May 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd recommend contacting our CS team so they can investigate further. When you do, mak [..]
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1:04 pm, May 12, 2017
Quote:
Originally Posted by TrionBrasse
Well in that case, and as long as you were logged into Glyph when you tried claiming it, time to file a CS ticket! support.trionwo [..]
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11:04 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
In any case, you can always submit a CS support ticket and they can go over your purchase history and delivery with you!support.tr [..]
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1:04 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! Clearing cache & cookies, or trying another browser may resolve the issue for you, but if it does persist, please submit a [..]
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11:04 pm, May 8, 2017
Quote:
Originally Posted by ZamboniChaos
Have you already tried updating your video card drivers? If not, you can find steps on how to do that in this support article. I [..]
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11:04 pm, April 25, 2017
Quote:
Originally Posted by TrionBrasse
Hey there!By all means, please create a CS ticket. They are the folks with the toolsets needed to investigate and fix any account [..]
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11:04 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Just a reminder that if you do notice any suspicious behavior, you're welcome to submit a support ticket so our CS [..]
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11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps, I'd submit a support ticket and attach your network test results [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists: https://support.trionworlds [..]
View
1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that we can investigate this issue. In the mean time, it may be helpf [..]
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1:04 pm, April 3, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate this.
[..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by TrionBrasse
Just making sure everyone noticed this in the 4.1 Patch Notes: * Earring slots are now unlocked for all characters.
* Planewalke [..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, or by email at support@trionworlds.com so that our Customer Service tea [..]
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1:04 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can look into [..]
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12:04 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com so that our Technical Support team can investigate this issue with you.
[..]
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12:04 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this is [..]
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12:04 pm, February 24, 2017
Quote:
Originally Posted by Baelron
Hello RainyCake!Please try these steps to recover your game in Glyph: 1. Launch the Glyph client2. Select RIFT in the left column3. Ri [..]
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10:04 pm, February 20, 2017
Quote:
Originally Posted by Carthax
If you reinstalled without deleting the Glyph folder from your local appdata, I'd suggest doing that as well. You can find the steps t [..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! You may want to take a look at this support article and see if any of those troubleshooting steps help. If no [..]
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10:04 pm, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket a [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by Hesk
To change your country, you will need to contact Customer Service by visiting support.trionworlds.com or emailing support@trionworlds.com [..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble with this quest, go ahead and submit a ticket so our CS team can help.
Jump to pos [..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can review your purchase issue.
[..]
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12:04 pm, January 25, 2017
Quote:
Originally Posted by Hesk
If you submit a ticket at support.trionworlds.com, and include as much information as possible to verify your account ownership, our Cust [..]
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12:04 pm, January 23, 2017
Quote:
Originally Posted by Carthax
It may be worth trying these steps, to see if it may be related to any kind of hardware/software issue - https://support.trionworlds.c [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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12:04 pm, January 19, 2017
Quote:
Originally Posted by TrionBrasse
Hopefully you'll see this post before midnight... if you buy it at normal price BEFORE MIDNIGHT, drop a ticket to CS (support.trio [..]
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12:04 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Hello! Please complete these tests, to narrow down where the issue is occurring, and submit a support ticket at support.trionworlds.com w [..]
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10:04 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page that might help you. If not, submit a ticket so our [..]
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12:04 pm, January 14, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Onebutton
Hey all, this is a very bad problem.. Please take a look at thi [..]
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10:04 pm, January 13, 2017
Quote:
Originally Posted by TrionBrasse
Right, I am back. Unfortunately, this uncommon occurrence is a result of a limitation of the game engine so there is no quick and [..]
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12:04 pm, January 13, 2017
Quote:
Originally Posted by TrionBrasse
Sounds like a job for our CS department to delve into! support.trionworlds.comThey have a bit of a backlog of tickets at the momen [..]
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12:04 pm, January 13, 2017
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by cgmass
This is basically the same issue im having, but it tries to updat [..]
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12:04 pm, January 13, 2017
Quote:
Originally Posted by Baldr
Hey there! Please attempt to run a repair on Rift. If this does not work please submit a ticket at the link below for further assistanc [..]
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10:04 pm, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please take a look at this support article and make sure you've tried all of the steps listed there. If that doesn't h [..]
View
12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
View
12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
If disabling the KBM has not resolved the issue (or it is not installed) please review these steps and submit a support ticket at support [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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10:04 pm, January 11, 2017
Microsoft have posted an "advisory" that if you use multi-monitors for 3D applications, including games, you may experience " delayed or clipped screen".
This is due to update KB32 [..]
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12:04 pm, January 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you are still having issues. This will allow our Tech Su [..]
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12:04 pm, January 11, 2017
Quote:
Originally Posted by TrionBrasse
Hey there, As a general rule of thumb, if one buys the expansion and plays it, claims the items, etc., then no refund is issued. [..]
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10:04 pm, January 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and make sure you've tried all of the troubleshooting steps listed there. If yo [..]
View
10:04 pm, January 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, you may want to give these troubleshooting steps a try. If that doesn't work, submit a [..]
View
12:04 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your characters are available on the account; if you're still having difficulty locating them, please submit a supp [..]
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10:04 pm, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd review these troubleshooting steps and make sure you've tried everything listed there. If it still won't work, con [..]
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12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue continues, please submit a support ticket at support.trionworlds.com so that our Tech Sup [..]
View
12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you haven't, so that our Customer Service team can inves [..]
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