10:04 pm, March 24, 2018
Quote:
Originally Posted by TrionBrasse
Ting, it seems unlikely that you would be banned for that sole reason. We often suggest people use /ignore as well, because it sur [..]
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10:04 pm, January 5, 2018
Quote:
Originally Posted by TrionBrasse
In any communications channel, be it in game, a forum, a park, a restaurant, bowling alley or pub, actions and words can have cons [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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1:04 pm, July 13, 2017
Quote:
Originally Posted by TrionBrasse
Beginner's Guide to Raiding, by @TrionCreators member @Seshatar ! How ready are YOU for raiding? http://ow.ly/h2Ie30dAp0D #raid # [..]
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1:04 pm, May 4, 2017
Quote:
Originally Posted by TrionBrasse
Challenge accepted! In fact, for next month's Lorestreampalooza, how about we put CaptainCursor to the test and see how many of yo [..]
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11:04 pm, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kerin
Hiya,Yeah, I realise it's more player-to-player but this is the ' [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
If he's unsure if the ticket was received through the website, he can always email support@trionworlds.com directly. He should receive an [..]
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! To resolve this issue, please submit a support ticket by emailing support@trionworlds.com *from an email you have access to* and d [..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, or by email at support@trionworlds.com so that our Customer Service tea [..]
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11:04 pm, March 29, 2017
Quote:
Originally Posted by TrionBrasse
Suffice it to say that we always have a moderator online. A few things to know: the vast majority of actions taken are on posts t [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by TrionBrasse
Bitnine said;
Quote:
Also site announcements, a la Rift Raids.But only if the site is ceasing updates. That's of [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by Hesk
To change your country, you will need to contact Customer Service by visiting support.trionworlds.com or emailing support@trionworlds.com [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by CM Morgana
RIFT® Fae Yule SnoBuild Contest Official Rules and Conditions Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER O [..]
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12:04 pm, November 23, 2016
Quote:
Originally Posted by TrionBrasse
An item won on the 18th should be in your hands by now. We have been working towards trying to get them out on the same day.Drop a [..]
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10:04 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry for the delay and we're happy to help you. Please contact our gamemasters by logging into your account here, or by emaili [..]
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12:04 pm, November 15, 2016
Quote:
Originally Posted by Baelron
Hello! These issues can be caused by a number of different issues and we're happy to help you pin point the problem. Please try disabl [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at this support article and try the troubleshooting steps listed there. If that [..]
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12:04 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello Reila! It sound as if your IP address may have been added to our internal firewall. To resolve this, I would recommend emailing sup [..]
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11:04 pm, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble submitting a ticket! If you email support@trionworlds.com, this will automatically [..]
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1:04 pm, October 7, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The Trio [..]
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1:04 pm, July 17, 2016
Normally I wouldn't be the one to whine about something like this, but ... it is Patron, after all.
I got an email from the standard noreply@triongames.com email that my Patron benefits have expired o [..]
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11:04 pm, July 12, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you send an email to support@trionworlds.com, our CS team would be happy to look into this for you. Hope t [..]
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11:04 pm, July 4, 2016
Quote:
Originally Posted by Carthax
You can still contact support by email, at support@trionworlds.com. I'd provide as much account information about the account as possi [..]
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1:04 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please email support@trionworlds.com directly for assistance, as you've indicated you are unable to access the support page as wel [..]
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11:04 pm, June 13, 2016
Quote:
Originally Posted by Archonix
If you wouldn't mind, there should be a couple files being generated in your Glyph folder when these crashes occur. Something simila [..]
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11:04 pm, May 31, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Jurobiwon
I know this has been addressed in the past, and I have tried every op [..]
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1:04 pm, May 28, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by zmaint
This is, and has always been in my exclusion folder for AV.... so it's n [..]
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11:04 pm, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Our dev team is still investigating this, and they need as much information as they can get. Please email [..]
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11:04 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Runningmoon! Sorry for the confusion. Our team is currently investigating this, and they're still trying to gather as m [..]
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11:04 pm, May 13, 2016
Quote:
Originally Posted by TrionBrasse
Click here for INSTRUCTIONS AND WHERE TO ENTER RIFT® Preset Build Contest Official Rules and Conditions NO PURCHASE NECE [..]
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1:04 pm, April 30, 2016
Quote:
Originally Posted by Ocho
Hey folks, As a number of you are aware, my family has been expecting a new addition. The word from the Doc is that we’re read [..]
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11:04 pm, April 2, 2016
Quote:
Originally Posted by ZamboniChaos
Don't worry! Our CS team should be able to help you recover your account. If you send an email to support@trionworlds.com, this w [..]
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10:04 pm, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
If you can't submit a ticket using the link I provided above, send an email to support@trionworlds.com. This will automatically c [..]
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10:04 pm, March 18, 2016
Hey everybody!
One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this error and know just how frustrating it can be. Not only d [..]
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10:04 pm, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well [..]
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12:04 pm, March 10, 2016
Quote:
Originally Posted by CM Morgana
Événement mondial du 5 e anniversaire de RIFT ® – Phase 3 Règlement of [..]
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12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 4Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
View
10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 2Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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12:04 pm, December 25, 2015
All you awesome people new & old @TrionWorlds
Cheers for trying to bring peace of mind & solutions to make our game experience better.
You are appreciated even if we're often grumpy [..]
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1:04 pm, July 21, 2015
Quote:
Originally Posted by TrionBrasse
Trion Worlds welcomes you to our community parties at Gamescom and PAX Prime: come on in and hang out with our Devs and Community [..]
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1:04 pm, June 17, 2015
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Shedelin
Please tell me @TrionDevs aren't under the spell of a mad scientist [..]
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1:04 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kailii
Same here.Hey, look at the bright side: You already got a ticket number [..]
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1:04 pm, May 15, 2015
Greetings Adventurers!
There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working with these email providers on resolving this, we do not [..]
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1:04 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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1:04 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Fill out as much info you can in a support ticket, or email support@trionworlds.com and provide whatever info you can.We'll work with [..]
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1:04 pm, May 1, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by GrannyWeatherwax
I paid REAL money for the Infernal Plate set, I sent a ticket [..]
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11:04 pm, April 21, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by JudeFromKale
It's actually just flat out not working. Was q'ing with someone [..]
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11:04 pm, April 20, 2015
Is there any way to contact support that is 'not' support@trionworlds.com ? My account has been compromised and I've sent in 2 separate tickets over the last week, without so much as a canned &ldq [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
You can submit a ticket to support, or email support@trionworlds.com and we will help you as best we can. We also have an account re [..]
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11:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and submit a ticket, or email support@trionworlds.com explaining your situation. Once you have a ticket number, post it in t [..]
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1:04 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Skrugnak
If I want to contact a GM i get a time out message in every browse [..]
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12:04 pm, March 12, 2015
Quote:
Originally Posted by CM Kiwibird
Our support team can take a look into what went wrong if you submit a ticket. The easiest way to do so is to just email support@tr [..]
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12:04 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
Try these 2025 troubleshooting steps for me. If the error continues, submit a ticket, or send an email to support@trionworlds.com, a [..]
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12:04 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there,We responded to your ticket on Monday, but you haven't responded with the info requested. Go ahead and update your ticket a [..]
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12:04 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
If you want to reach our support team you can submit a new ticket and describe your current issue, or you can email support@trionworl [..]
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10:04 pm, February 21, 2015
Quote:
Originally Posted by GM Fasti
You can contact us by submitting a ticket via our support site, or just email us at support@trionworlds.com. Thanks!
Jump [..]
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10:04 pm, February 15, 2015
I am unable to log in to glyph because i have not received the email for account verification from Glyph, I have clicked the link to send me a new email and none is sent. Its been over night now and s [..]
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12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pacman43
When I log in to my Rift account it gives me the "Logging in [..]
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10:04 pm, February 10, 2015
When I log in to my Rift account it gives me the "Logging in from new location error" and I'm prompted to enter the code sent to my email yet I'm not receiving the verification code. I've hi [..]
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12:04 pm, January 24, 2015
Quote:
Originally Posted by GM Fasti
I'm glad they were able to help you. :) You can send feedback to gm_feedback@trionworlds.com as well. Thanks!
Jump to po [..]
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10:04 pm, January 21, 2015
Quote:
Originally Posted by GM Fasti
Hi! Send an email from your account email address to support@trionworlds.com and include your IP address so we can check this out for [..]
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12:04 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
Hey there!Please send an email to support@trionworlds.com from the email address on your account. We'll follow up with you directly t [..]
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12:04 pm, January 13, 2015
Quote:
Originally Posted by CM Kiwibird
Hey there! Just email us at appeals@trionworlds.com. Our support team will help you get to the bottom of this. :o
Jump [..]
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10:04 pm, January 11, 2015
Quote:
Originally Posted by GM Fasti
You should be able to submit a ticket on our support site, and can also send an email to support@trionworlds.com to get any issues sq [..]
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10:04 pm, January 6, 2015
Quote:
Originally Posted by CM Kiwibird
You can always pass your feedback along by emailing gm_feedback@trionworlds.com. :o Make sure to include the GM name!
J [..]
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12:04 pm, January 4, 2015
Quote:
Originally Posted by GM Fasti
Can you go ahead and send an email to the Community team? Their email address is community@trionworlds.com.They'll need to check out [..]
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12:04 pm, January 3, 2015
Quote:
Originally Posted by GM Fasti
I'm afraid you'll need to submit a ticket before we can make any changes to your account, such as removing an authenticator. Go ahead [..]
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12:04 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Hey all!The issue creating in game tickets has been fixed. Go ahead and restart Glyph and let us know if you still have trouble.Our s [..]
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12:04 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Hey there, I am really sorry to hear you've run into trouble receiving this REX. The in game petition system has been fixed now so yo [..]
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10:04 pm, December 27, 2014
Hi,
There is a problem with sending authentication email. I do not receive the authentication code despite my email is correct. I checked my spam and others folders, I do not have any filters and em [..]
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10:04 pm, December 27, 2014
Quote:
Originally Posted by GM Fasti
You can open a ticket on our support site, or email support@trionworlds.com and describe your issue there.Sorry for any confusion. Wh [..]
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10:04 pm, December 27, 2014
Quote:
Originally Posted by GM Fasti
Send an email to support@trionworlds.com and describe both errors. Our team will get you squared away ASAP.Thanks!
Jump to [..]
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12:04 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
You can send a message to Ocho directly, or email community@trionworlds.com to explain what happened, and to suggest a few forum name [..]
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10:04 pm, December 20, 2014
I logged into Rift and recieved a message to put in an authenicator code. I pushed resend code many times and have not recieved a code in my email. PLEASE send me a code so I can access my account and [..]
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10:04 pm, December 17, 2014
Quote:
Originally Posted by GM Fasti
It can take a couple days for access to some features on the forums, if you're still having trouble on Friday send an email to commun [..]
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12:04 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
If you can't access your account to submit a ticket, send an email to support@trionworlds.com explaining your situation and we'll get [..]
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12:04 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
When are you seeing this specific error? Is there an error code/number? If you haven't, make sure to submit a ticket (or email supp [..]
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12:04 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
We're aware that some players are having trouble submitting in game petitions, but we are happy to help. Make sure you've submitted a [..]
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10:04 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
Do you get an error when trying to sign in? What is that error? Have you tried our Glyph troubleshooting steps? Submit a ticket des [..]
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12:04 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
Can you ask your friend to submit a help ticket? If he has any trouble doing that, have him email support@trionworlds.com, then eithe [..]
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10:04 pm, December 6, 2014
Quote:
Originally Posted by GM Fasti
We should be able to get you squared away, but we'll need to have you submit a support ticket for us. If you have trouble submitting [..]
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10:04 pm, November 14, 2014
Quote:
Originally Posted by Archonix
Greetings, Ascended!Over the weekend an issue was found with raid rifts where NPCs were infinitely spawning and granting experience. [..]
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12:04 pm, November 11, 2014
Hello
My accounts got banned two days ago for no reason at all. I have seen other incidents like this, and they have got their accounts back after using other methods than sending in an appeal to app [..]
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10:04 pm, November 1, 2014
Quote:
Originally Posted by GM Fasti
If you sent an email to appeals@trionworlds.com, you're in queue to have this investigated. I do apologize for the longer than normal [..]
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12:04 pm, October 28, 2014
Quote:
Originally Posted by Aahz
We're looking into this now. Can someone who is seeing the problem please zip up %LOCALAPPDATA%\Glyph\Logs and email it to cswiedler@trio [..]
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12:04 pm, October 27, 2014
Quote:
Originally Posted by GM Fasti
Make sure to email appeals@trionworlds.com and explain your situation. The appeals team will need to investigate your account for you [..]
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11:04 pm, October 16, 2014
Things were working just fine two nights ago and now there's all kinds of problems (I'm assuming related to Trion's broken Authenticator for install on mobile phones.
I was playing without incident j [..]
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1:04 pm, October 16, 2014
I was playing without incident just two nights ago so I have no idea what changed or caused it to suddenly fail. There were no changes done by me.
I am not using BootCamp (yet) which installs Window [..]
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1:04 pm, October 14, 2014
I have to register this new account to post since my account has been banned.My account has been banned since yesterday. After that i contacted customer support at appeals@trionworld.com immediately.T [..]
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11:04 pm, September 18, 2014
New Security Policy
For your protection, we have upgraded our account security requirements and now require you to re-enter a new password and choose new secret questions and answers.
We have sent a [..]
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1:04 pm, August 9, 2014
Quote:
Originally Posted by Aahz
Glyph doesn't do anything to disable anti-virus, not that I'm aware of. I don't even know how a program would do that. I've heard reports [..]
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11:04 pm, August 8, 2014
I haven't played Rift for a while. Never mind why. But this other day (Aug 6th) I received some strange mails from noreply@trionworlds.com. See below for how it looked like. The links seem legit at fi [..]
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1:04 pm, August 6, 2014
Quote:
Originally Posted by Aahz
If anyone gets an error like this, please contact me at cswiedler@trionworld.com. It would also be helpful if you could put the file up o [..]
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1:04 pm, August 2, 2014
Quote:
Originally Posted by Aahz
A new build of Glyph was released on Friday afternoon (around 4pm PST).Add full Russian language support
Add support for setting login sh [..]
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1:04 pm, July 30, 2014
Quote:
Originally Posted by Aahz
Quote:
Originally Posted by UncleVenus
I don't have Kaspersky AV...installed/reinstalled many times...no pa [..]
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1:04 pm, July 30, 2014
Quote:
Originally Posted by CM Morgana
Hi all,We've seen an uptick in Error 2016 or 2025 occurring when players attempt to connect to Glyph. While there are many reasons [..]
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