11:04 pm, April 6, 2018
Quote:
Originally Posted by TrionBrasse
Email received and forwarded to the correct engineers. Thanks so much for the fast response, Forbiddenlake!Brasse
Jump [..]
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12:04 pm, March 1, 2018
So this is my third go at trying to remove my authenticator so I can install it on my new phone. I received the email asking for all my info, send it off, and that's where it ends...I don't get any re [..]
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12:04 pm, February 21, 2018
Quote:
Originally Posted by TrionBrasse
CONFIRMED: Name Reclaim is scheduled for Wednesday, February 28th, 2018.Currently the time set for the patch is the normal 7:30am [..]
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12:04 pm, February 13, 2018
Quote:
Originally Posted by TrionBrasse
THE ORIGINAL ANNOUNCEMENT POST:It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be [..]
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10:04 pm, January 5, 2018
Quote:
Originally Posted by RoughRaptors
Quote:
Originally Posted by Neiali
But I wasn't swearing, being rude, insulting, or anything yet re [..]
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12:04 pm, January 2, 2018
Quote:
Originally Posted by TrionBrasse
We did indeed send out account service emails, starting at 9 am Pacific on Saturday morning (they can take up to 24 hours to go t [..]
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10:04 pm, December 22, 2017
I just recently returned to the game during the week. I seem to have ran into a strange problem. When I launch Rift from Steam it always wants to default to my "steam login". If I allow i [..]
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10:04 pm, December 18, 2017
Quote:
Originally Posted by TrionBrasse
Update on DDOS: We continue to see ebb and flow of attacks on our game services (one of many game companies affected). Our Glyph A [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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1:04 pm, July 19, 2017
Okay So launched Rift today and pressed play which should take me to the char select screen but a popup window appears saying *your ecternal IP address has changed please exit and reenter your id and [..]
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1:04 pm, July 13, 2017
Quote:
Originally Posted by TrionBrasse
Beginner's Guide to Raiding, by @TrionCreators member @Seshatar ! How ready are YOU for raiding? http://ow.ly/h2Ie30dAp0D #raid # [..]
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1:04 pm, May 4, 2017
Quote:
Originally Posted by TrionBrasse
Challenge accepted! In fact, for next month's Lorestreampalooza, how about we put CaptainCursor to the test and see how many of yo [..]
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11:04 pm, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kerin
Hiya,Yeah, I realise it's more player-to-player but this is the ' [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
If he's unsure if the ticket was received through the website, he can always email support@trionworlds.com directly. He should receive an [..]
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! To resolve this issue, please submit a support ticket by emailing support@trionworlds.com *from an email you have access to* and d [..]
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11:04 pm, April 3, 2017
Hi all,
I need to share something with you and if any forum moderator finds this rather moved in privacy/support area. go ahead. Plz answer me through this sites message system then, I tell you now wh [..]
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1:04 pm, April 1, 2017
So im trying to return to Rift after being away for a long time, I download the game, and I cannot enter the character screen, my PC is more powerful than the one I used a year ago, so its not my hard [..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, or by email at support@trionworlds.com so that our Customer Service tea [..]
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11:04 pm, March 29, 2017
Quote:
Originally Posted by TrionBrasse
Suffice it to say that we always have a moderator online. A few things to know: the vast majority of actions taken are on posts t [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by Hesk
To change your country, you will need to contact Customer Service by visiting support.trionworlds.com or emailing support@trionworlds.com [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by TrionBrasse
Bitnine said;
Quote:
Also site announcements, a la Rift Raids.But only if the site is ceasing updates. That's of [..]
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12:04 pm, February 9, 2017
When i subscribe to a thread and choose 'instant notification by email' or receive a private email (have "Receive Email Notification of new Private Messages" enabled), i do not get an instan [..]
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12:04 pm, January 25, 2017
I played this game years ago. Back when there was a subscription that wasn't Patron. I remember the game going F2P, and I was playing when Ember Isle was released, and I remember doing that content.
[..]
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12:04 pm, January 25, 2017
Quote:
Originally Posted by Hesk
If you submit a ticket at support.trionworlds.com, and include as much information as possible to verify your account ownership, our Cust [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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12:04 pm, January 14, 2017
Hi guys i am new player. I created Rift account and entered game few hours ago and all was fine until i logged off. When i tried to log in again i was asked for my code because i got window with this [..]
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10:04 pm, January 13, 2017
Quote:
Originally Posted by TrionBrasse
Right, I am back. Unfortunately, this uncommon occurrence is a result of a limitation of the game engine so there is no quick and [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by CM Morgana
Join us over the holiday break and build a unique Fae Yule creation! We have prizes for all participants and some pretty sweet rewa [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by CM Morgana
RIFT® Fae Yule SnoBuild Contest Official Rules and Conditions Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER O [..]
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12:04 pm, December 15, 2016
Quote:
Originally Posted by TrionBrasse
Sneaky, sneaky! I didn't see this had been set to live yet.We will officially promote it next week, and I know that we're sending [..]
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10:04 pm, December 14, 2016
Hello!
So i am going to delete my email and with that i will lose my Rift character as well. So my question is can i transfer that character to another account? If yes, is that proccess free or requi [..]
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10:04 pm, November 25, 2016
I just installed the Glyph Authenticator on my iPhone 6S. iOS warned me that the app could slow the phone down and that the developer needs to update the app.
Do you plan on updating the app? From th [..]
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12:04 pm, November 23, 2016
Quote:
Originally Posted by TrionBrasse
An item won on the 18th should be in your hands by now. We have been working towards trying to get them out on the same day.Drop a [..]
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10:04 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry for the delay and we're happy to help you. Please contact our gamemasters by logging into your account here, or by emaili [..]
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12:04 pm, November 15, 2016
Quote:
Originally Posted by Baelron
Hello! These issues can be caused by a number of different issues and we're happy to help you pin point the problem. Please try disabl [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by SupermanSocks
Quote:
Originally Posted by forbiddenlake
Apparently RR's Twitch prizes go directly to your invent [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at this support article and try the troubleshooting steps listed there. If that [..]
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12:04 pm, November 8, 2016
Quote:
Originally Posted by tynaut
Quote:
Originally Posted by Vishimtar
Every time I complete a large recipe with a lot of mats with my bag [..]
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12:04 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello Reila! It sound as if your IP address may have been added to our internal firewall. To resolve this, I would recommend emailing sup [..]
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1:04 pm, October 26, 2016
so I started playing the game about the first week it was released ended up buying a year subscription and stopped playing after I ran out of stuff to do.
I recently tried getting into my account but [..]
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11:04 pm, October 19, 2016
I have the box checked to subscribe to each of my threads and to notify me instantly of changes (using email), but despite several threads posted and several replies received, I have not received a si [..]
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1:04 pm, October 14, 2016
It used to be the email address associated with the chosen account, but it is something completely different now. It did not change my husband's info on his launcher, so it seems to be connected to my [..]
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11:04 pm, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble submitting a ticket! If you email support@trionworlds.com, this will automatically [..]
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11:04 pm, September 13, 2016
When launching the Glyph client, it doesn't log me in automatically anymore, even though I have the "Remember my login from this location" enabled. It remembers by login email address but I [..]
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11:04 pm, August 25, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Riane
You aren't actually using the login system that's built into vBulletin. Y [..]
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11:04 pm, August 21, 2016
When Glyph was updated awhile back I found that the tow accounts played on the computer were saved in the drop down. I've gotten a new computer and installed Glyph and now it only keeps the account e [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by TrionBrasse
I too, am unclear on what basis you applied for the program. By the reference you give in your post, I assume you mean you have [..]
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11:04 pm, August 9, 2016
I placed a support ticket 5 days ago and I have still received no response or help to buy the Deluxe x-pack. I have contacted my credit card company and they say no attempt to post a charge from Trion [..]
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1:04 pm, August 9, 2016
Sorry if this is the wrong place, but I didn't know where else to post. Feel free to move.
I tried logging into my account today to get my dailies done and was shocked to see my account has been ban [..]
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11:04 pm, August 4, 2016
Hi,
First, let me say that I'm very excited for the new expansion! I immediately bought the standard edition. In my in-game mail box I received a thank you email including the new title and a gift [..]
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! As a member of the CS team, I can assure everyone that this isn't a reduction in agents - the post accurately states that chat age [..]
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11:04 pm, July 26, 2016
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via email. This change will allow us to make sure that [..]
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11:04 pm, July 26, 2016
Quote:
Originally Posted by Celestrata
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communica [..]
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1:04 pm, July 17, 2016
Normally I wouldn't be the one to whine about something like this, but ... it is Patron, after all.
I got an email from the standard noreply@triongames.com email that my Patron benefits have expired o [..]
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11:04 pm, July 12, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you send an email to support@trionworlds.com, our CS team would be happy to look into this for you. Hope t [..]
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11:04 pm, July 12, 2016
On my other account, I tried to adjust the settings to 'low' because it was pretty laggy in Draumheim. I guess just to much awesome details and stuff for my computer to handle. As soon as I pressed ok [..]
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1:04 pm, July 5, 2016
Quote:
Originally Posted by Hesk
Hello! Repthor is correct - include as much information in the account recovery form as possible, and if additional verification is neede [..]
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11:04 pm, July 4, 2016
So the email address for my main account no longer exists...
i know my Acc name and password but i cant log into it because everytime i log in, it sends a code to the email that no longer exists to p [..]
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11:04 pm, July 4, 2016
Quote:
Originally Posted by Carthax
You can still contact support by email, at support@trionworlds.com. I'd provide as much account information about the account as possi [..]
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11:04 pm, June 28, 2016
Quote:
Originally Posted by tynaut
I haven't been able to replicate this yet, can you send me a PM with your character name/shard, and email? I can try making a copy of y [..]
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1:04 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please email support@trionworlds.com directly for assistance, as you've indicated you are unable to access the support page as wel [..]
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11:04 pm, June 10, 2016
When i select the subs management it takes me to 'Manage Email Preferences' instead.
So i cannot update my subs.
Tech support are trying to help me with this but ive had 3 emails now and nothing wor [..]
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11:04 pm, June 10, 2016
Quote:
Originally Posted by SupermanSocks
Quote:
Originally Posted by SupermanSocks
If you've been sending in crash dumps feel free to priva [..]
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1:04 pm, June 8, 2016
Quote:
Originally Posted by Archonix
Thanks for the PM'd screenshots! The link in that menu could use some clarification (it's currently where you manage your email su [..]
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11:04 pm, June 4, 2016
Quote:
Originally Posted by Ocho
I'm saying this with all respect, and please understand that, but discussing this topic is done on the forums. People have opinions, and [..]
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1:04 pm, June 2, 2016
Quote:
Originally Posted by Archonix
Quote:
Originally Posted by Siggysig
Do you really think this guild got together and said "Hey guy [..]
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11:04 pm, May 31, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Jurobiwon
I know this has been addressed in the past, and I have tried every op [..]
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11:04 pm, May 28, 2016
Ever since being forced to switch to Glyph to login to Rift this past week, I'm getting a "Glyph Account Authorization Alert" email telling me I've logged in from another location after logg [..]
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1:04 pm, May 28, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by zmaint
This is, and has always been in my exclusion folder for AV.... so it's n [..]
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11:04 pm, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Our dev team is still investigating this, and they need as much information as they can get. Please email [..]
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11:04 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Runningmoon! Sorry for the confusion. Our team is currently investigating this, and they're still trying to gather as m [..]
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11:04 pm, May 19, 2016
Even after the patch me and several others I know are still unable to transfer any toons or delete them. It says the reason is because we are coin locked, but not on a single toon are we coin locked. [..]
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11:04 pm, May 13, 2016
Quote:
Originally Posted by TrionBrasse
Click here for INSTRUCTIONS AND WHERE TO ENTER RIFT® Preset Build Contest Official Rules and Conditions NO PURCHASE NECE [..]
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11:04 pm, May 11, 2016
A simple problem (for other provider):
The email adress of my account has expired and is no longer usable.
The simple solution (for other provider):
Contact the provider!
And now comes Trion World [..]
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11:04 pm, April 22, 2016
I've had an open ticket since yesterday...but the weekend is starting and no one will be available for 2 more days, so hoping a forum post can help me.
I bought the Ultimate Rift DLC yesterday. Orde [..]
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11:04 pm, April 14, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by xcal1
The update to 3.6 seems to have broken the mail send command (Command. [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks for joining the festivities over the last month, Ascended! As the 5th Anniversary Celebration winds to a close, it's time to [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for the final week. A [..]
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11:04 pm, April 2, 2016
Hi, after few years im trying to return to Rift but i cannot remember my email, and i think when i was playing i didnt have to login through Glyph so now it's impossible for me to even try to figure o [..]
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11:04 pm, April 2, 2016
Quote:
Originally Posted by ZamboniChaos
Don't worry! Our CS team should be able to help you recover your account. If you send an email to support@trionworlds.com, this w [..]
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1:04 pm, April 1, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 3: Warfronts [..]
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10:04 pm, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
If you can't submit a ticket using the link I provided above, send an email to support@trionworlds.com. This will automatically c [..]
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12:04 pm, March 25, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 2: Chronicle [..]
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10:04 pm, March 18, 2016
Hey everybody!
One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this error and know just how frustrating it can be. Not only d [..]
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10:04 pm, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well [..]
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12:04 pm, March 17, 2016
Quote:
Originally Posted by Ocho
We need YOU to help us perfect multicore support in RIFT!The Beta for true multicore support is now available! Every player, every comput [..]
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12:04 pm, March 17, 2016
Quote:
Originally Posted by Archonix
EU still has a bit to go before the first week can be wrapped up.All winners will be notified by email (make sure you're opted in!) a [..]
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12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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12:04 pm, March 9, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 4Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
RIFT® 5th Anniversary World Event – Phase 2Official Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCH [..]
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10:04 pm, March 8, 2016
Quote:
Originally Posted by Ocho
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. The RIF [..]
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12:04 pm, February 26, 2016
Just a heads up about the coin lock system.
A couple of times the last couple of weeks I've received emails saying my account was coin locked when I entered the game but it wasn't.
The emails came [..]
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12:04 pm, February 20, 2016
I'm clearly not interested in newsletters about most of Trion's other games, and have set the preferences in my Glyph account: Attachment 27539
yet I keep getting emails about Atlas Reactor and Devill [..]
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12:04 pm, February 16, 2016
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by forbiddenlake
Today, I got an email entitled "Your Patron Benefits Have [..]
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12:04 pm, February 6, 2016
Quote:
Originally Posted by Snedhepl
We'll keep an eye on the situation for our EU players. It's important to remember to report folks who throw about slurs, when they [..]
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12:04 pm, January 21, 2016
Quote:
Originally Posted by Ocho
That's text we've seen. The guys who send surveys out are at lunch but it's been something we've been talking about doing again in the ne [..]
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12:04 pm, January 16, 2016
The Glyph launcher appears to have an incredible demand of network access during the authentication handshakes: It usually fails while there are other quite intense transfers running (e.g. file sharin [..]
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12:04 pm, January 9, 2016
So...Glyph thinks I'm logging in from a new location. I'm not but no biggie to get the authentication code they'll email me so I can log in. Just one problem. I have repeatedly requested the code over [..]
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10:04 pm, January 4, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Faerugue
Do this AFTER you have changed your email address for the account
[..]
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