10:04 pm, March 16, 2018
Quote:
Originally Posted by Icarus
Unfortunately it looks like there are some crafting quest that slipped through the cracks and were meant to be disabled on Prime until [..]
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12:04 pm, March 6, 2018
So to put this in perspective. I have always used my same Laptop to play Rift on and off for a few years now. I even played last expansion release without issue. The only thing I can think that MIGH [..]
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12:04 pm, February 22, 2018
Quote:
Originally Posted by Hesk
Hello! Please close all RIFT and Glyph processes, restart your PC, and then attempt to patch again. If the issue persists, please submit [..]
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10:04 pm, February 20, 2018
Quote:
Originally Posted by TrionBrasse
Our CS folks are in communication with the OP - trying some troubleshooting steps.Banks can be finicky things. I end up having to [..]
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11:04 pm, October 21, 2017
Quote:
Originally Posted by Spellgrim
I would suggest trying the steps here to ensure Glyph is able to update correctly. If you are still having issues after completing a [..]
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1:04 pm, September 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, submit a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:04 pm, September 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
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1:04 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
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11:04 pm, August 19, 2017
Hi folks,
I have a second Trion account on which I play both Rift and AA. I'm trying to set up the Glyph Authenticator for this account but the AA account management page doesn't recognize the ***-* [..]
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1:04 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and our Tech Support team will be happy to troubleshoot this issue with [..]
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1:04 pm, July 25, 2017
Quote:
Originally Posted by Hesk
Please right-click on RIFT and choose the "repair" option. If this does not resolve the issue, please submit a support ticket a [..]
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1:04 pm, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you. Wi [..]
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1:04 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata may be the most relevant) and submit a support ticket at support.trionworlds.com if t [..]
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11:04 pm, June 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the steps located in this support article, go ahead and contact our CS team so they can [..]
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11:04 pm, June 11, 2017
Quote:
Originally Posted by Spellgrim
Hey there! Sorry to hear about the issues you are experiencing. Since you are playing on Windows 10 now, and may not have been previ [..]
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11:04 pm, June 11, 2017
Quote:
Originally Posted by Spellgrim
Hey everyone,It sounds to me like Glyph or your PC may not be applying files being downloaded, so the next time you launch it is for [..]
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11:04 pm, May 22, 2017
Quote:
Originally Posted by Tacitus
Thanks for the heads up.I have definitely identified an issue with your account and another account reporting similar troubles and wil [..]
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11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps, I'd submit a support ticket and attach your network test results [..]
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11:04 pm, April 10, 2017
I've tried everything under the trouble shooting section. The glyph launcher is just staying minimized and I can't force it to maximize. I have even tried launching it through nvidia geforce experienc [..]
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1:04 pm, April 1, 2017
So im trying to return to Rift after being away for a long time, I download the game, and I cannot enter the character screen, my PC is more powerful than the one I used a year ago, so its not my hard [..]
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12:04 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this is [..]
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10:04 pm, February 20, 2017
Quote:
Originally Posted by Carthax
If you reinstalled without deleting the Glyph folder from your local appdata, I'd suggest doing that as well. You can find the steps t [..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! You may want to take a look at this support article and see if any of those troubleshooting steps help. If no [..]
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10:04 pm, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket a [..]
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10:04 pm, February 8, 2017
Quote:
Originally Posted by CM Morgana
Hi all!The shards are now back online. We've disabled the Intrepid Instant Adventure queue for now, and it will return after we've [..]
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10:04 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page that might help you. If not, submit a ticket so our [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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12:04 pm, January 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you are still having issues. This will allow our Tech Su [..]
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10:04 pm, January 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and make sure you've tried all of the troubleshooting steps listed there. If yo [..]
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10:04 pm, January 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, you may want to give these troubleshooting steps a try. If that doesn't work, submit a [..]
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10:04 pm, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd review these troubleshooting steps and make sure you've tried everything listed there. If it still won't work, con [..]
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12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue continues, please submit a support ticket at support.trionworlds.com so that our Tech Sup [..]
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10:04 pm, December 18, 2016
Quote:
Originally Posted by Carthax
It's a bit of a misnomer when troubleshooting network issues that your internet connection is either entirely faulty or not at all. Th [..]
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12:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, it seems like you've already tried most of the basic troubleshooting I would suggest. If this is still a problem you may wan [..]
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12:04 pm, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd recommend submitting a support ticket and providing our CS team with these network test results, assuming that basi [..]
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10:04 pm, November 27, 2016
Quote:
Originally Posted by Carthax
You can run the recovery feature for RIFT by right-clicking on RIFT in your Glyph library, and selecting "Recover". It may t [..]
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10:04 pm, November 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if they help you at all. If not, contact our CS team so [..]
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10:04 pm, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few troubleshooting steps on our support site you may find useful. If not, submit a ticket and provide our C [..]
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12:04 pm, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! My initial suggestion is to review this support article and give those troubleshooting steps a try. If tha [..]
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12:04 pm, November 18, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please first check your video card drivers for any updates. If they are up to date and s [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps on our support page that may help you. If not, contact our CS team and provide them [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Felinae
For the last couple of hours hubby and I keep getting disconnected. It [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by CM Morgana
Greetings everyone,We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at this support article and try the troubleshooting steps listed there. If that [..]
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12:04 pm, November 3, 2016
I've already submitted a ticket on this but I wanted to see if anyone in the community had any suggestions.
First, I've tried EVERYTHING listed in General Glyph Troubleshooting.
Kaspersky decided t [..]
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11:04 pm, October 28, 2016
Quote:
Originally Posted by ZamboniChaos
I'm not seeing any current server issues, but if you're still having trouble connecting you may want to try a few basic troublesh [..]
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11:04 pm, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! These troubleshooting steps might help resolve this issue for you. If they don't, submit a ticket so our CS t [..]
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11:04 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this issue was due to the widespread outages that occurred early this morning. If you're still having trouble, I'd [..]
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11:04 pm, September 20, 2016
Quote:
Originally Posted by ZamboniChaos
We have a few additional troubleshooting steps on our support site, so I'd take a look at those as well! If none of that works fo [..]
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1:04 pm, September 18, 2016
Hello,
I have troubles completing the achievement "Wüstenkenner" (probably "desert adept" - the one where you have to find the water places in Ashora). I still miss the [..]
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11:04 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Elfred! My first suggestion would be to review this support article and see if that works for you. If not, contact our C [..]
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1:04 pm, September 14, 2016
Quote:
Originally Posted by Hesk
Hello! I'd recommend following these steps, and submitting a support ticket at support.trionworlds.com if you continue to have problems. [..]
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11:04 pm, September 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd recommend giving these troubleshooting steps a try. If those don't work, submit a support [..]
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11:04 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend checking out this support article and trying the troubleshooting steps listed there. If those don't work [..]
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1:04 pm, August 25, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt to repair your RIFT client before patching again. You can do this by right-clicking on RIFT in the Glyph game list, [..]
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1:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hey Percypus! Please try some of these steps listed on our support site. If they do not assist you in resolving this buzzing sound, th [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if they work for you. If not, submit a support ticket an [..]
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1:04 pm, July 31, 2016
I recently reformatted my system. Fresh install of Windows 10 and Steam and Rift (through Steam)
System has been running great, except I couldn't get sound working in Rift. I'm using a Sound Blast [..]
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11:04 pm, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Barbarya
a have same error on EU but on NA is work why?
Hey [..]
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1:04 pm, July 22, 2016
Quote:
Originally Posted by Baldr
Hey there! Glad to see that you have attempted some basic steps. I would like to try some suggestions and if that does not work then ple [..]
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1:04 pm, July 15, 2016
Since the patch, I can not access Glyph.
I have tried all the recommended fixes in the General Glyph Troubleshooting guide, running as admin, Adding Glyph as exception to firewall/antivirus, repair [..]
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1:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! It doesn't appear that you've submitted a support ticket for this issue yet, and I would urge you to do so at support.trionworlds. [..]
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11:04 pm, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend reviewing this support article and make sure you try all of the steps listed there. If those don't work [..]
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11:04 pm, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't work, contact our CS team and p [..]
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11:04 pm, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Burman! I'd suggest trying some basic Glyph troubleshooting and see if that works for you. If not, contact our CS team [..]
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11:04 pm, June 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Klaatuh! You may want to try these troubleshooting steps and see if any of those work for you.If not, contact our CS te [..]
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11:04 pm, June 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to try these troubleshooting steps. If those don't work, contact our CS team directly and [..]
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11:04 pm, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing trouble! If none of these basic troubleshooting steps worked for you, contact our CS team di [..]
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11:04 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with the most recent patch. You may want to take a look at these troubleshooting steps and se [..]
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11:04 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having FPS trouble! If you've tried all of the basic troubleshooting steps located on our support page, go a [..]
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11:04 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, you may want to give these troubleshooting steps a try. If that doesn't work, contact [..]
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11:04 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Intrakit! Some of these troubleshooting steps may help, so I'd take a look and see if there are any you haven't already [..]
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11:04 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try if you haven't already. If those don't work, contact our CS tea [..]
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11:04 pm, May 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! If you're still having trouble with this, I'd recommend reviewing these troubleshooting steps and make sure you've t [..]
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1:04 pm, May 31, 2016
Alright, I can't handle these crashes anymore. I can't play for more than 5 minutes at a time. I am tired of this deserter debuff and not getting credit for Warfronts. I have tried all of the standard [..]
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1:04 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello! While I cannot investigate each issue individually, it does appear that these crashes are generating crash logs. I'd recommend fol [..]
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11:04 pm, May 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Jordanna! Sorry to hear you're having issues with Glyph. We have some troubleshooting steps on our support page that ma [..]
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1:04 pm, May 26, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone. First, I'd recommend reviewing this support article and confirm you've tried all of the basic cli [..]
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11:04 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to try these troubleshooting steps and see if that helps at all, but since it appears you're failing to m [..]
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1:04 pm, May 24, 2016
I just came back to rift after a 2 year break and as soon as I tried to sign up/log in it would just crash the page and give me an error. Same for the glyph site and the launcher. I tried using a prox [..]
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1:04 pm, May 23, 2016
Quote:
Originally Posted by Baldr
Hi there! Thank you for all the information. Lets see what we can do to get glyph running smooth again. https://support.trionworlds.com [..]
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11:04 pm, May 22, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've been having trouble logging in! I would suggest trying some of the steps on our support page below. I would [..]
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1:04 pm, May 22, 2016
I've been having an issue with Glyph ever since upgrading to Windows 10 a few months ago.
Whenever I attempt to launch Glyph, it will open for a half a second and then disappear and completely close [..]
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1:04 pm, May 22, 2016
Quote:
Originally Posted by Baldr
Hi there! I am sorry that you are having these problems. Especially for such a long time! Please attempt the steps below. If these do no [..]
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1:04 pm, May 22, 2016
Quote:
Originally Posted by Baldr
Hi there! Please follow the steps below to fix this issue. If these do not work please contact our customer support for further assistan [..]
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11:04 pm, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! First, I'd review this support article and make sure you try all of the troubleshooting steps l [..]
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11:04 pm, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! First, I'd recommend reviewing these troubleshooting steps and make sure you've tried them all. I [..]
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11:04 pm, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if any of them help. If not, contact our CS team directly and provi [..]
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1:04 pm, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Tacheon! Sorry you're having crashing issues. I'd recommend checking out these troubleshooting steps and see if any of t [..]
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1:04 pm, May 13, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Natia
quite a few guildies have this issue now and the cancelling thing [..]
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11:04 pm, May 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having trouble with this. If you're still having problems, you may want to try these troubleshooting step [..]
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1:04 pm, May 9, 2016
Quote:
Originally Posted by Baldr
Good day! I am sorry to see that you are having issues. Try running Glyph as an administrator by right-clicking on your Glyph shortcut [..]
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11:04 pm, May 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! This is a bug that our team is aware of, and we're still working on a fix. In the meantime, you may want t [..]
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11:04 pm, May 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! The first thing I would suggest is trying the troubleshooting steps we have listed on our support page. If those don't [..]
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11:04 pm, May 3, 2016
Quote:
Originally Posted by ZamboniChaos
We have some troubleshooting steps on our support page that may help improve your FPS, but these types of issues can often be dif [..]
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11:04 pm, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
We have some additional troubleshooting steps that I'd suggest trying, but if they don't help go ahead and contact our CS team di [..]
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11:04 pm, April 28, 2016
Quote:
Originally Posted by ZamboniChaos
For this issue, I generally recommend trying some basic Glyph client troubleshooting initially. If that doesn't work, I'd follow [..]
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