11:04 pm, May 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd recommend contacting our CS team so they can investigate further. When you do, mak [..]
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10:04 pm, January 22, 2017
Quote:
Originally Posted by Carthax
Spikeless is correct in regards to contacting support. Most of the time this is the result of the mail itself being blocked by an emai [..]
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12:04 pm, November 22, 2016
Anywhere in SFP it get's laggy the game freezes and I get this pop up. Now I know for a fact I'm not the only other person getting this. What's going on with this
Official message is: " The han [..]
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1:04 pm, October 26, 2016
so I started playing the game about the first week it was released ended up buying a year subscription and stopped playing after I ran out of stuff to do.
I recently tried getting into my account but [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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11:04 pm, August 3, 2016
Quote:
Originally Posted by Ocho
Hey Morrath,Have you tried contacting our Customer Service team? They're usually pretty good at diagnosing and assisting in resolving the [..]
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11:04 pm, July 13, 2016
Quote:
Originally Posted by Ocho
We are both excited and humbled when we see the spectacular things players create for our games. To show our appreciation for all you do, [..]
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11:04 pm, June 17, 2016
Hey, this is going to be a unique support ticket that doesn't fit into any of the categories you guys have online, so I wanted to try here because there's room for more open format.
A few days ago, t [..]
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11:04 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there, sorry for the trouble. I reviewed your tickets and it appears our agents have tried several different solutions and cle [..]
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11:04 pm, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If none of the troubleshooting steps on our support page have helped, I'd recommend contacting our CS team so they can [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for the final week. A [..]
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1:04 pm, April 1, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 3: Warfronts [..]
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10:04 pm, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would do is confirm your video drivers are up to date. If they are, I'd recommend contacting our CS [..]
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12:04 pm, March 25, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 2: Chronicle [..]
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12:04 pm, March 1, 2016
Quote:
Originally Posted by Ocho
One of the greatest strengths of RIFT over the last five years has been its amazing community, and the stellar individuals who share thei [..]
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10:04 pm, February 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the connection issues you've had recently. Did you try the basic troubleshooting steps we have lis [..]
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10:04 pm, February 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! While it's difficult for me to diagnose the specific issue you're having, we do have a number of basic troubleshooting [..]
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12:04 pm, January 19, 2016
Today 1/18 I filed a ticket (518505) as follows:
This quest which is part of The Wilds Act III story line appears to be bugged or something else is wrong with it. It is allegedly a solo quest that is [..]
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1:04 pm, September 1, 2015
Quote:
Originally Posted by CM Kiwibird
Hey all, We wanted to share a write-up from Sven Bybee, our Lead Concept Artist on RIFT. He's the inspiration behind our Grey [..]
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11:04 pm, August 25, 2015
so i getting this mail because i wanted to change email adress :
Hello,
Thank you for contacting us regarding your Glyph account.
I'm sorry, but we are unable to verify information via Pictures. We [..]
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11:04 pm, August 22, 2015
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Twinmoon
More than a couple of my guildies send bug reports that aren't bug [..]
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11:04 pm, June 12, 2015
Once upon a time a husband and wife decided to start playing a game - if was beta and a bit rough but the game showed promise and they had a lot of fun. Over time they were loyal subscribers and thei [..]
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11:04 pm, June 2, 2015
Aside from the odd title of Ghost in the Basement, this really needs to be fixed and we as members consider it extremely important and a serious issue that needs to be looked into ASAP!
Our Ghost in [..]
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11:04 pm, May 27, 2015
Left for about 8 months and return, to check things out and....
Purchased the Night Tide Infusion and 3 months game time. Get sent an email (with link) saying choose what character to apply level 60 [..]
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1:04 pm, May 24, 2015
Hello all,
I have been trying to play rift since I just did the new download and was having the darndest time being able to open it successfully. I found an answer and oh my lord so happy now so for [..]
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1:04 pm, May 15, 2015
Greetings Adventurers!
There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working with these email providers on resolving this, we do not [..]
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1:04 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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1:04 pm, April 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mister Belle
I've been pushing it aside because it wasn't taking anything t [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by xosomething
Any advices?
Hi there,If you can submit a ticket (n [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
You can submit a ticket to support, or email support@trionworlds.com and we will help you as best we can. We also have an account re [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
I can definitely understand that frequent coin locks can be irritating. This is generally caused by dynamic (changing) IP addresses. [..]
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1:04 pm, April 16, 2015
Quote:
Originally Posted by GM Fasti
We're working to get that fixed. In the meantime, if you run into trouble and cannot complete it, make sure to let our support team k [..]
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11:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and submit a ticket, or email support@trionworlds.com explaining your situation. Once you have a ticket number, post it in t [..]
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11:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Has this always been the case, or has it started recently?Try restarting your PC. After it restarts, right-click on Glyph and select [..]
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12:04 pm, March 25, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Otoniel
Good night, I'm having problems with Error # 2016. I already checke [..]
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10:04 pm, March 22, 2015
Quote:
Originally Posted by GM Fasti
Hey there,It doesn't appear you're still having this issue, but if you are, please make sure to submit a ticket and we will get you f [..]
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12:04 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Autocracy
Hi, I purchased a character slot extension this morning and proce [..]
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12:04 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by NiandraLades
!!! Hwlp me
If you're still stuck, submit a ticket [..]
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10:04 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Hey there, That message means that players who are on a promotional pricing for their subscription may not be able to get that same [..]
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12:04 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
Try these 2025 troubleshooting steps for me. If the error continues, submit a ticket, or send an email to support@trionworlds.com, a [..]
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12:04 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
If you've submitted a ticket, make sure you have done all our basic 2025 troubleshooting. Include your IP address in that ticket so [..]
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12:04 pm, February 19, 2015
This is my issue and i believe i just lost 22.80 USD to some shady companies...
Me---------------------------------------------------------------------------------------------
I've purchased 4220 cr [..]
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12:04 pm, January 27, 2015
Included below is from a recent ticket I submitted regarding a client issue that effects other users as well. You may have never even noticed it, but follow the steps I documented and you may be able [..]
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12:04 pm, January 25, 2015
Quote:
Originally Posted by GM Fasti
Hey there!Go ahead and submit a ticket regarding your purchase issue, then post your ticket number in this previous thread for purcha [..]
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12:04 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
If you can submit a ticket, we can help get you squared away. We have more info on these Glyph Authenticaion emails available on our [..]
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10:04 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by RePyH
Does the "Chat with us!" always appears or only between the [..]
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12:04 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
Go through any steps you haven't already tried from our support article on crashing issues.After that, if the crashes continue, make [..]
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12:04 pm, January 1, 2015
--------------------------------------------------------------------
On 1/1/2015 2:02 am [Carricha] wrote:
--------------------------------------------------------------------
No, yet again I'm doi [..]
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12:04 pm, November 2, 2014
I Have re installed the glyph after reformatting my Pc had issues with it. it needed to be done. Now i can't even load the character screen. Glyph will download but Still won't load up the character s [..]
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10:04 pm, October 31, 2014
I've been playing for a good couple of years and I went to get on after the update, only to find my account was suspended or banned. I tried contacting Trion 5 times now and they haven't responded at [..]
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10:04 pm, October 29, 2014
I sent a petition in-game over 30 days ago, and have not heard a single word from Trion.
I know that Trion does not give 2 cents to their mobile app, but as long as they make it available to CUSTOME [..]
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1:04 pm, October 21, 2014
here is the issue: after i recovered my account, i noticed all my toons in DW are gone. i sent in a ticket request help with my missing toons on 09/08/2014. and i got a response after 20 days. the con [..]
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11:04 pm, August 27, 2014
Quote:
Originally Posted by Daglar
Quote:
Originally Posted by metakil
^ says it all. What sucks is that in order for me to write a ticket u [..]
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1:04 pm, August 26, 2014
Quote:
Originally Posted by Ocho
Thanks for linking the main thread, have you tried any alternate methods of contacting support yet? We've also got a new security featur [..]
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11:04 pm, August 1, 2014
Hi there,
I've been in contact with the GMs for over a week now trying to resolve this, but since none of their suggestions have helped so far, I thought I'd see if anyone here has an idea of what I [..]
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1:04 pm, July 29, 2014
Today I reinstalled Rift and started playing after being away for some months. I found that my loyalty was reduced to 250 from what I think was 7000 or 7250 before. I had a boxed copy and I had a mont [..]
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11:04 pm, July 19, 2014
I purchased the storm legion souls... End of story!
GM Zimsy: Thanks for contacting Trion Worlds Customer Support. My name is GM Zimsy. I'm happy to look into your issue for you today.
GM Zimsy: He [..]
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11:04 pm, July 17, 2014
everytime i open glyph it gets stuck loading, so i reload it- then it says something about having more than one glyph open, so i close the old one. But then an error shows up and says to try uninstall [..]
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11:04 pm, July 7, 2014
Hello,
This is not actually a technical question. More of a "do you have some technical difficulties?".
Asked a question about support a week ago (1st July) and still no answer. Tried con [..]
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1:04 pm, July 3, 2014
Quote:
Originally Posted by CM Morgana
Hey there, Is it possible you need to add Glyph to your firewall exceptions? Error 2025 tends to be related to network connectivit [..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
I would recommend following the error and contacting our GM tech support. They should be able to get this squared away.
[..]
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2:24 pm, November 8, 2013
Quote:
Originally Posted by GM Aithusa
This is a windows error. You may want to do a check disc on your computer. See if anything is having issue on your compute [..]
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7:18 pm, October 7, 2013
Quote:
Originally Posted by dahanese
Quote:
Originally Posted by 236FF
I mean, it feels like if anything does occur, and o [..]
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3:24 pm, October 5, 2013
Quote:
Originally Posted by GM Aithusa
Quote:
Originally Posted by Fedrenmin
Is there not a land line that Rift Tech suppo [..]
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2:18 am, October 4, 2013
Quote:
Originally Posted by Faratha
Hi eionna, CS is on it! We're attempting to replicate this problem so we can see what's wrong. They should be contacting yo [..]
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