10:04 pm, December 22, 2017
I just recently returned to the game during the week. I seem to have ran into a strange problem. When I launch Rift from Steam it always wants to default to my "steam login". If I allow i [..]
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12:04 pm, December 1, 2017
Quote:
Originally Posted by Baldr
Sorry to hear this! We will be doing a restart soon. Please take a look at this link for more details. http://forums.riftgame.com/genera [..]
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1:04 pm, September 7, 2017
Sorry if this is in the wrong area or been discussed. New to the game, so still learning the forum areas. Anyway, on to my problem.
When i attempted to update this morning (6:06 AM EST, AI get the me [..]
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10:04 pm, March 10, 2017
Seems we are missing some. Like Grinson Stoe. Got the quest earlier this week, but now he has disappeared. Quest givers in TB do not show any quest available. Only 1 in Main City and two left in Margi [..]
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12:04 pm, January 13, 2017
Quote:
Originally Posted by Baldr
Hey there! Please attempt to run a repair on Rift. If this does not work please submit a ticket at the link below for further assistanc [..]
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10:04 pm, December 27, 2016
Hi,
This portal quest will not progress for me. I am level 69 and have completed all other story quests. I was able to partially complete the quest up to just after defeating Tristaine. At the nex [..]
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12:04 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Without knowing which specific character is having difficulty, I cannot guarantee this will resolve your issue, but I can confirm that on [..]
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12:04 pm, November 25, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please first make sure your video drivers are up to date. As this can cause problems if [..]
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10:04 pm, November 7, 2016
Quote:
Originally Posted by Baelron
Hey SilenceScream, sorry to see you're having login issues and we're happy to help you. Please try all of the networking steps listed [..]
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11:04 pm, September 3, 2016
Quote:
Originally Posted by Baelron
Hello Omerr! Please try all the steps we have listed on our support site here. If they do not help you with resolving this, then pleas [..]
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1:04 pm, September 3, 2016
Looking for assistance, please. I'm getting the black screen with error "Insufficient Video Card". I checked and my AMD drivers are up to date. I've tried restarting my computer.
I've played [..]
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11:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hello backdrop001! Please try the steps listed on our support site here. If they don't help with smoothing your video, then please con [..]
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1:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hey Percypus! Please try some of these steps listed on our support site. If they do not assist you in resolving this buzzing sound, th [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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1:04 pm, August 12, 2016
Quote:
Originally Posted by CM Morgana
On journeying to the Lost Lands that surround Ahnket, Ascended will first encounter the town of Alittu before venturing into Scathe [..]
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11:04 pm, July 25, 2016
Quote:
Originally Posted by Baelron
Hey there Noctifearia! I'm happy to provide some steps that may help resolve the crashing issue that you're experiencing. Please try a [..]
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1:04 pm, July 22, 2016
Quote:
Originally Posted by Baldr
Hey there! Glad to see that you have attempted some basic steps. I would like to try some suggestions and if that does not work then ple [..]
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1:04 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please email support@trionworlds.com directly for assistance, as you've indicated you are unable to access the support page as wel [..]
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1:04 pm, May 22, 2016
Quote:
Originally Posted by Baldr
Hi there! Please follow the steps below to fix this issue. If these do not work please contact our customer support for further assistan [..]
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11:04 pm, May 16, 2016
Getting the error "Download failed Code #18 HTTP #0" on launching Glyph when it updates.
I got it a few weeks ago and efter re-installing three times and looking through several year old po [..]
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11:04 pm, May 16, 2016
Quote:
Originally Posted by Baelron
Hey Glymrok! Sorry to see your having this issue and I'm happy to provide some assistance while you wait for your ticket to be address [..]
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11:04 pm, May 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having trouble with this. If you're still having problems, you may want to try these troubleshooting step [..]
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1:04 pm, May 2, 2016
Quote:
Originally Posted by Elucidator
Please try the steps located here. If that does not resolve your issue, please test your network connection, and contact our Techni [..]
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1:04 pm, May 2, 2016
Quote:
Originally Posted by Baldr
Hi there! Thank you for your report. If you have any more details about what you experienced please provide as much information as possi [..]
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1:04 pm, May 2, 2016
Quote:
Originally Posted by Baldr
Hi there! Thank you for your report. If you have any more details about what you experienced please provide as much information as possi [..]
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1:04 pm, April 30, 2016
Quote:
Originally Posted by Elucidator
Please try the steps located here. If that does not help improve your connection, please contact our Technical Support for addition [..]
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1:04 pm, April 30, 2016
Quote:
Originally Posted by Elucidator
A common cause of FPS issues is out of date drivers. Try the following steps on this page and see if that improves anything. If not [..]
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11:04 pm, April 21, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid I can't offer any additional assistance beyond what our CS team has already provided you in your tickets. However, I d [..]
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11:04 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there, sorry for the trouble. I reviewed your tickets and it appears our agents have tried several different solutions and cle [..]
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1:04 pm, April 13, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by MissGreen
I noticed this yesterday actually and gave it a day to clear but it i [..]
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10:04 pm, February 24, 2016
The Glyph update closes with the message that "The procedure entry point QueryFullProcess ImageNameW could not be located in the dynamic link library KERNEL32.dll"
Is anyone else having thi [..]
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10:04 pm, February 12, 2016
Quote:
Originally Posted by ZamboniChaos
I'm glad to hear our CS team was able to help you out and that your experience was enjoyable! Thanks for the kind words, and don' [..]
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12:04 pm, December 18, 2015
Good evening, everyone.
I come seeking assistance for a friend of mine. She and her husband are receiving a #2025 error that is preventing them from logging on to Glyph. They would like to have thi [..]
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10:04 pm, November 6, 2015
Greetings!
Long time reader, first time poster (well, not quite but very rarely post).
Though I would run a question by you wonderful lot. I'm not entirely sure if I've posted this in the correct f [..]
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1:04 pm, October 23, 2015
Quote:
Originally Posted by Archonix
For purchasing issues it's always best to ping our customer service through live chat @ https://support.trionworlds.com/hc/en-us. [..]
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1:04 pm, June 17, 2015
4-10 times a night I am locked out of the game. I am logging my character out in various areas, margle tempest bay meridian anywhere and no difference.
I have cleared both app data things per GM ass [..]
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11:04 pm, May 24, 2015
i have been trying to log into my account now for 8 days, i have sent e-mails, i have created a new account just to get onto the support pages and submit a request for help..but nothing !!, no feedbac [..]
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1:04 pm, April 28, 2015
Quote:
Originally Posted by Ocho
We're looking for a few good resources! In the tradition of this thread, we're looking to create a sticky at the top of this forum and m [..]
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1:04 pm, April 5, 2015
Hello there, I'm new to the Rift community and was wondering if someone would give me some assistance to the issue I am having.
I just finished downloading Rift off of Steam. When the installation was [..]
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12:04 pm, March 18, 2015
This issue started for me about 20 hours ago. I can log in fine, game loads up, after about 2-3 minutes I get the disconnected from server message, click okay to reconnect or cancel to exit. I never [..]
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10:04 pm, March 7, 2015
I regularly use my laptop for gameplay (as I'm away from my landline while traveling) and my ISP has a dynamic server address for me. This causes my account to be coin-locked which is all well and goo [..]
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10:04 pm, March 5, 2015
I was advised to try the forums (which luckily I can log into) to assist me with my issues.
I can't log into my account AT ALL. I am able to log into the game from home, and buy credits, etc. but it [..]
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12:04 pm, January 27, 2015
Included below is from a recent ticket I submitted regarding a client issue that effects other users as well. You may have never even noticed it, but follow the steps I documented and you may be able [..]
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10:04 pm, January 13, 2015
This is the mesage trion sent me via email
"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your i [..]
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12:04 pm, January 11, 2015
Quote:
Originally Posted by Tacitus
To be fair, I don't think Ecru was posting to be a trouble maker. I am sure he is a bit panicked at finding his account basically de [..]
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12:04 pm, January 5, 2015
Quote:
Originally Posted by GM Fasti
Check out this link for info on the Glyph Authentication Code, including how to find the code if you're having trouble. If there is [..]
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12:04 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Hey all!The issue creating in game tickets has been fixed. Go ahead and restart Glyph and let us know if you still have trouble.Our s [..]
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10:04 pm, December 27, 2014
six days ago i sent an email for assistance and still have not had any word back, plus after the email, i sent in an in game ticket and still have not received a response and i can't close the ticke [..]
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10:04 pm, December 25, 2014
Hey there! I'm trying to become a Patron, but each time I try to enter my payment information the page refreshes and it shows red on every box, as if I never entered anything. I tried doing this on mu [..]
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12:04 pm, December 23, 2014
Hi!
Now, i know a lot of this is my fault considering i made the account in 2011 and was dumb enough to not write down my recovery questions. I wasn't here for the upgrade to the Glyph authentication [..]
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10:04 pm, December 18, 2014
Quote:
Originally Posted by Ocho
Greetings Ascended,Online games all about community interaction. People interacting constructively, both directly with us and among each [..]
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12:04 pm, December 18, 2014
I have had repeated issues with my desktop locking up while playing Rift. It has happened withing seconds of boot, and it has happened hours into a gaming session. Sometimes it's a solitary event and [..]
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10:04 pm, December 5, 2014
I seem to be unable to create new petitions in-game on my main character (Sigewulf @ Gelidra). The picture below shows what my Contact GM window looks like currently. When I click "New Issue" [..]
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10:04 pm, October 29, 2014
I sent a petition in-game over 30 days ago, and have not heard a single word from Trion.
I know that Trion does not give 2 cents to their mobile app, but as long as they make it available to CUSTOME [..]
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1:04 pm, October 21, 2014
here is the issue: after i recovered my account, i noticed all my toons in DW are gone. i sent in a ticket request help with my missing toons on 09/08/2014. and i got a response after 20 days. the con [..]
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11:04 pm, October 16, 2014
Things were working just fine two nights ago and now there's all kinds of problems (I'm assuming related to Trion's broken Authenticator for install on mobile phones.
I was playing without incident j [..]
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1:04 pm, October 16, 2014
I was playing without incident just two nights ago so I have no idea what changed or caused it to suddenly fail. There were no changes done by me.
I am not using BootCamp (yet) which installs Window [..]
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1:04 pm, October 12, 2014
Hi I just this recently came back to the game after a long break. All is going well and I am really enjoying getting back into it. However, I checked my bank and I have noticed I am missing a few piec [..]
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11:04 pm, October 11, 2014
Please accept our sincere apologies for the extremely long period of time that your support request has remained unresolved. We discovered an issue on our end which has resulted in your request going [..]
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1:04 pm, September 30, 2014
I am not going to complain.... I just want to be able to play, I have been waiting for almost a month to get into my account, can someone, please, PLEASE ! remove my authenticator.
Drama below:
I g [..]
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1:04 pm, September 26, 2014
hi, i can not log in to my original account, and have had to make a new account to post this issue.
basically the email to my original account was deleted, by the hosting site, and glyph is sending [..]
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11:04 pm, September 25, 2014
I tried logging into my account last week both to start playing Rift to prepare for Nightmare Tide, and also to try Archeage. I got the notification that I had to authenticate my Glyph account by goin [..]
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11:04 pm, September 22, 2014
I recently updated my phones operating system, and had to reinstall the mobile authenticator app along with several others. This reset the app and rendered the passwords it generates invalid.
Unfort [..]
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1:04 pm, September 16, 2014
It has been two weeks since my original petition. One response 6 days later asking if I still need assistance and to reply if so. Many replies later and still not another reply. Of course if they a [..]
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1:04 pm, September 12, 2014
hey guys, im sure things like this has been asked a million times, but cant see much i can extrapolate from.
basically im not sure if its the game or not, but i have 2 main issues.
1 the land/plant [..]
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11:04 pm, September 6, 2014
After losing my phone, and thus unable to access the authenticator, I followed the online instructions to recover, with the following result :
"Automated removal of your authenticator is not ava [..]
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11:04 pm, August 28, 2014
Good evening,
Unbeknownst to me, I still had a Rift account from back a bit in 2012.
My girlfriend and I created new accounts a little while ago and started playing and enjoyed the game, trying out [..]
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1:04 pm, August 24, 2014
There is a couple problems with the A Hero Rises chronicle that could lead it to a run-in with my firewall.
Problem: Whenever the shockwave comes in to the starting room (the one with Neala Sparks in [..]
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11:04 pm, August 3, 2014
I no longer Authenticator and is two days from that aspect of e-mail support i click in "I no longer have access to the device to which my authenticator is attached." but the problem is mess [..]
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1:04 pm, August 2, 2014
Sat 2nd August for three days now i have not been able to play rift game can u please sort it out i have no longer have access to rift authenticator as i have new phone and cannot log into game or acc [..]
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11:04 pm, July 25, 2014
Quote:
Originally Posted by Ocho
Two months ago, refugee Unicorns from the Plane of Life sought shelter in Telara. Now they've returned in need of your assistance again! [..]
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1:04 pm, July 11, 2014
Good afternoon. I purchased Bard's Tale so I could test a couple things on Glyph and am repeatedly getting this error. I am unable to install or download the software. Any assistance would be appre [..]
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11:04 pm, July 3, 2014
Ok, I need a full explanation as to how Glyph works. Here are my guiding questions:
#1: Is Glyph supposed to resemble Steam?
#2: What are some of the very important features of Glyph and how does th [..]
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1:04 pm, May 31, 2014
Returned to Rift after an absence of nearly a year. When I logged in I was surprised that I didn't see my characters at all. I did some reading about...
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3:57 am, October 10, 2013
Quote:
Originally Posted by CM Morgana
RIFT 2.4: Hotfix #2 9/25/13 GENERAL* Players with low video settings can no longer accidentally walk through solid objects [..]
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9:17 am, October 9, 2013
RIFT 2.4: Hotfix #2 9/25/13
GENERAL
* Players with low video settings can no longer accidentally walk through solid objects.
* The transparency on some in-game objects has been fixed.
* Fixed an [..]
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2:14 am, October 8, 2013
Quote:
Originally Posted by Elrar
Hey guys,We're working to get this issue resolved - until then it may happen, and we know it sucks when you have a very long po [..]
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11:38 pm, October 6, 2013
Quote:
Originally Posted by CM Morgana
Hi all,For users of Windows 7 64-bit, today's Window's update contains a fix that will likely cause your copy of RIFT to c [..]
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9:15 am, October 3, 2013
Quote:
Originally Posted by Elrar
Hi everyone,Our Customer Support team is pleased to announce the introduction of two self-service options to help you regain ac [..]
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