11:04 pm, March 29, 2018
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Originally Posted by Fasti
Quote:
Originally Posted by Aremos
The core-upgrade yesterday didn't work for me. Today I have tried to pa [..]
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10:04 pm, March 18, 2018
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Originally Posted by Fasti
Thanks for the reports, folks. There are definitely a ton of people playing on RIFT Prime this weekend so we're going to take a look at [..]
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12:04 pm, March 8, 2018
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Originally Posted by Fasti
Quote:
Originally Posted by Bugge
So my char just got deleted for no reason..Sup with that, was lvl 10 and [..]
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10:04 pm, February 28, 2018
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Originally Posted by Fasti
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Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
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12:04 pm, January 19, 2018
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Originally Posted by Fasti
Just to get the link out for anyone who missed it, here is the latest RIFT Producer's Letter. Be sure to post feedback in the original [..]
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10:04 pm, November 15, 2017
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Originally Posted by Fasti
Hey here,We're continuing to work on addressing ongoing DDoS attacks. We'll keep this post updated as we receive more info.
J [..]
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10:04 pm, November 10, 2017
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Originally Posted by Fasti
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Originally Posted by rutte
It doesn't look like this happened at 12:01 AM PST. We are not seeing th [..]
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11:04 pm, October 25, 2017
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Originally Posted by Fasti
Updated the original post to the correct game build of 4.3. 4.2 would have been more time travel than anticipated.
Jump to po [..]
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11:04 pm, October 24, 2017
Quote:
Originally Posted by Fasti
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Originally Posted by Annonymus
Is ther down today. I can not started game. 92% is finisch.
[..]
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11:04 pm, June 29, 2017
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Originally Posted by Fasti
Prepare for war or prepare to flee. Crucia has come for Ahnket and is willing to crush any who get in the way.The Celestial Storm strike [..]
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11:04 pm, June 29, 2017
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Originally Posted by Fasti
Greetings Ascended!We're going to be letting the info loose here in the very near future (today). We're all very excited to get your fee [..]
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11:04 pm, April 5, 2017
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Originally Posted by Fasti
Hey there, We're looking into it now and will keep you up to date while we investigate. Thanks for calling it out!
Jump to [..]
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10:04 pm, March 9, 2017
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Originally Posted by Fasti
I'm not saying it's definitely aliens, but...It's a dev. Please carry on. These friendly invaders are just trying to get hugs.
[..]
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11:04 pm, October 19, 2016
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Originally Posted by Fasti
Hi there!When you get a chance please submit a ticket so we can investigate and get you sorted out.Thanks very much!
Jump to [..]
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11:04 pm, September 27, 2016
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Originally Posted by Fasti
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of [..]
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11:04 pm, August 10, 2016
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Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new opti [..]
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1:04 pm, June 15, 2016
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Originally Posted by Fasti
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! Updates Changed look and feel of Sign-In dia [..]
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11:04 pm, May 4, 2016
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Originally Posted by Fasti
Unleash the full potential of the Ascended! We want to make sure that new players joining RIFT are given a chance to catch up fast. We&a [..]
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10:04 pm, December 18, 2015
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Originally Posted by Fasti
Hey folks,We're working to address the underlying issue, but deleting Glyph cache can help players in the short term. I've updated the O [..]
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1:04 pm, October 1, 2015
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Originally Posted by Fasti
Hi all, The European region shards will be coming down at 6 PM GMT on 10/2/15 for RIFT 3.3: Hotfix #15. The estimated downtime duratio [..]
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1:04 pm, October 1, 2015
Quote:
Originally Posted by Fasti
Hi all,The North American region shards will be coming down tomorrow, 10/1/15, at 7:30 AM PDT for Rift 3.3: Hotfix #15.The estimated dow [..]
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1:04 pm, September 25, 2015
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Originally Posted by Fasti
Join Designer Noah "Morticus" Holmes and Producer Amber "Gingers" Alexander on the Trion Worlds Twitch channel for o [..]
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1:04 pm, May 18, 2015
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Originally Posted by Fasti
Some email providers are not delivering some of our emails. We have more info here (including how to get it resolved).
Jump t [..]
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1:04 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Moyah
Same problem here. I can buy normal credits, but not REX. Ticket # 17472 [..]
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1:04 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kailii
Same here.Hey, look at the bright side: You already got a ticket number [..]
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1:04 pm, May 15, 2015
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Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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1:04 pm, May 14, 2015
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Originally Posted by GM Fasti
Fill out as much info you can in a support ticket, or email support@trionworlds.com and provide whatever info you can.We'll work with [..]
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1:04 pm, May 14, 2015
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Originally Posted by GM Fasti
Quote:
Originally Posted by Archeme
That worked great! thanks
Glad you're up and running [..]
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1:04 pm, May 13, 2015
Quote:
Originally Posted by GM Fasti
Where are Glyph and RIFT installed on your PCs?Try going through our crashing troubleshooting steps to see if that gets you fixed up. [..]
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11:04 pm, May 10, 2015
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Originally Posted by GM Fasti
Generally speaking, the best installation location for any of our games with be inside your Glyph folder. It will look, roughly, lik [..]
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11:04 pm, May 10, 2015
Quote:
Originally Posted by GM Fasti
Hi there, Try these steps for me, if you don't mind. You should also try the steps from our support site. Let us know if you're st [..]
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11:04 pm, May 9, 2015
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Originally Posted by GM Fasti
Hi! I went to check on this for you, but it looks like you were able to get this sorted out already. Let me know if you have any ot [..]
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1:04 pm, May 9, 2015
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Originally Posted by GM Fasti
The team is working on fixing a bug that is preventing the RIFT app from properly updating, so please bear with us.
Jump t [..]
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1:04 pm, May 9, 2015
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Originally Posted by GM Fasti
Hey there,Every once in a while a player will run into a billing error that prevents a charge from going through. I found your ticket [..]
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1:04 pm, May 7, 2015
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Originally Posted by GM Fasti
What version of WIndows are you using? What antivirus software?Add the full Glyph folder to the exceptions list of your AV software. [..]
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1:04 pm, May 6, 2015
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Originally Posted by GM Fasti
Hey there, I'm sorry to see you're running into trouble. If you're using any addons, try disabling them and restart the game for me. [..]
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1:04 pm, May 2, 2015
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Originally Posted by GM Fasti
Can you do me a favor and restart your PC for me? Once it restarts, try these troubleshooting steps in Steam to see if that gets you [..]
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1:04 pm, May 2, 2015
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Originally Posted by GM Fasti
Hey there, All fixed up now. Sorry for the wait. The IP block had nothing to do with your router at all. Some IP addresses get blo [..]
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1:04 pm, May 1, 2015
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Originally Posted by GM Fasti
An IP can get blocked when it is used to repeatedly enter an incorrect password. It's a security measure to avoid brute force passwor [..]
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1:04 pm, April 29, 2015
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Originally Posted by GM Fasti
Quote:
Originally Posted by Mister Belle
I've been pushing it aside because it wasn't taking anything t [..]
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1:04 pm, April 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Fichett
Ok, ty. But now when I logged Im unstuck.
Sorry, just [..]
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11:04 pm, April 25, 2015
Quote:
Originally Posted by GM Fasti
We do have a sticky post regarding the need for DirectX 9 for RIFT to run properly.Generally it prevents graphics from displaying pro [..]
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11:04 pm, April 25, 2015
Quote:
Originally Posted by GM Fasti
Let me know if you notice the repair option disappear again. Also, let me know if it comes back after restarting the client.
[..]
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11:04 pm, April 24, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Twinmoon
Hey - refer to this thread for a solution!http://forums.riftgame.c [..]
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11:04 pm, April 23, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Lillian ap Cor
Thanks for the suggestion. Unfortunately, it doesn't seem t [..]
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1:04 pm, April 23, 2015
Quote:
Originally Posted by GM Fasti
Hey there,If you already have the file used to install glyph, please run it again for me. If not, download it here, then run it again [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
I can definitely understand that frequent coin locks can be irritating. This is generally caused by dynamic (changing) IP addresses. [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
You can submit a ticket to support, or email support@trionworlds.com and we will help you as best we can. We also have an account re [..]
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11:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by xosomething
Any advices?
Hi there,If you can submit a ticket (n [..]
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1:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Holmiester
UPDATE - SOLVED It turns out the currencies of my Rift and Stea [..]
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1:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by GreenElfGirl
I have no sound in the game after the 3.2 patch updated. I hav [..]
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1:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Lydielle
On Wednesday evening My game started switching to the desktop wher [..]
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1:04 pm, April 17, 2015
Quote:
Originally Posted by GM Fasti
Hey there, Can you attach your DXDIAG report to your ticket for me? If the normal troubleshooting steps haven't helped there is lik [..]
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1:04 pm, April 17, 2015
Quote:
Originally Posted by GM Fasti
Hey there! You should be alive and well now, and in a safe spot. Let us know if you still have any trouble. :)
Jump to po [..]
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1:04 pm, April 17, 2015
Quote:
Originally Posted by GM Fasti
Hey folks, Can you tell me if you have tried my steps posted here, and are still having trouble? AlissaAk has also posted them abov [..]
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1:04 pm, April 16, 2015
Quote:
Originally Posted by GM Fasti
Hey there!Are you using any addons at all? If so, try disabling them and see if the issue continues. How do you normally move in game [..]
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1:04 pm, April 16, 2015
Quote:
Originally Posted by GM Fasti
We're working to get that fixed. In the meantime, if you run into trouble and cannot complete it, make sure to let our support team k [..]
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1:04 pm, April 16, 2015
Quote:
Originally Posted by GM Fasti
Make sure to sign out of Glyph, then close the client. When that is done, restart your PC for me. After it restarts, launch Glyph aga [..]
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1:04 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
Hey there,Sorry to hear you're having this trouble again. Unfortunately, if you're getting this error after resetting your password, [..]
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1:04 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
We'll get you fixed up. For anyone else having this issue, make sure to post in our previous thread so we can more quickly resolve th [..]
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1:04 pm, April 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by pgtpgt
I just got the same thing. had to reinstall everything and do the %a [..]
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1:04 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sarahisnifty
Okay last post hopefully. I tried logging back in with my orig [..]
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1:04 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
Just to be sure, this is on the live version, not PTS, correct? Are you using any addons? If so, disable them for me. If the issue co [..]
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1:04 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
We have a thread up regarding this issue already, so please post your support ticket number there. Also, we've posted about this iss [..]
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11:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
My first computer was a Commodore 64. I miss that old beast. A computer that could use 5.25 inch floppies, cartridges, and audio cass [..]
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11:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and submit a ticket, or email support@trionworlds.com explaining your situation. Once you have a ticket number, post it in t [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
No problem at all. For easier tracking, I'd like to keep all posts about this issue together. Please post in this existing thread, if [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
Restart your PC for me. Once it restarts, open any antivirus program you're running and make sure to add the full Glyph folder to you [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
We have a previous thread on this issue, so please post there if you continue to need help with getting your authentication code. It' [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
We have a previous thread on this issue, so please post there if you continue to need help with getting your authentication code. It' [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
In most cases, when someone is unable to find their characters, it is because they are logging in with a different email address than [..]
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1:04 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Salz78
My Glyph suddenly quit working today, so I'll have to try this.
[..]
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1:04 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by thelarry
May want to check this too: http://forums.riftgame.com/game-disc.. [..]
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1:04 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by SanktusDub
I need DX9? I have DX11...
RIFT requires DirectX 9 [..]
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11:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Bloodganon
It doesn't sell when I right click on an item. It either asks me [..]
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11:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Awesome! That step is also on that link I posted, so if anyone else runs into trouble, make sure to check it out.Thanks! :)
[..]
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11:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Your email has been updated, go ahead and check your ticket again for all the details. Thanks for your patience!
Jump to [..]
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11:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Has this always been the case, or has it started recently?Try restarting your PC. After it restarts, right-click on Glyph and select [..]
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11:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
If it's brand new, make sure you have DirectX 9 installed, as RIFT requires those files. Also, if you installed any addons on the ne [..]
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1:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Hey Pint, What is the name of the graphics card in your PC with the black screen crashes? If the card meets our minimum requirements [..]
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1:04 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Can you restart your PC for me, then install these Microsoft files?When that is done, make sure you have add the full Glyph folder as [..]
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1:04 pm, April 4, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Dahbee
Most people dont know what to look for specifically, do you have a h [..]
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1:04 pm, April 4, 2015
Quote:
Originally Posted by GM Fasti
Hi there!Congratulations on the new computer! I enjoy building computers myself, and I love when I get the chance to pick up all new [..]
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11:04 pm, April 3, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Ghora
I just bought a new ASUS PC with Windows 8, intel i5 quad core, GTX75 [..]
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11:04 pm, April 3, 2015
Quote:
Originally Posted by GM Fasti
Error 3157 is an unusual error, but it seems to be tied to bad patch data. Try restarting your PC for me. When it restarts, open your [..]
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11:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Haiass
Hi, I just installed the game again in my computer, and I can't get [..]
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11:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
I've updated your ticket, and want to get this fixed for you. Once you're able to update it, please post here and we'll make sure to [..]
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11:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Reznirt
ill try changing my screen resolution and see
Hi ther [..]
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1:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zetsuu
Thank you very much , it worked :UP
I'm glad Slipmat was [..]
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1:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by melaniepacker
I played rift earlier today and was fine. Now Glyph is repeat [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Hey there, If the issue is with Glyp, try these steps for me. If you get any sort of error message, post that for me, so I can inve [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by hantrix
Hello i was playing rift yesterday for about 6 hours then i came of [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by candyxo
well at least you've been contacted so quickly and had your problem [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kinkek
Just downloaded the app and it tells me I have the wrong username/pa [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
With a brand new PC, chances are you're using Windows 8. If that is the case, make sure to add these DirectX 9 files to your PC, as t [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Ursuul
Hi i'm a returning player after 2 years away i downloaded the glyph [..]
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1:04 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by dohh
thanks for the reply at least i have a answer now! thanks
[..]
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1:04 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Skrugnak
If I want to contact a GM i get a time out message in every browse [..]
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1:04 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sargonnas_KoA
I use Norton Antivirus, but I have never had an issue before [..]
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12:04 pm, March 28, 2015
Quote:
Originally Posted by GM Fasti
Hey there,I looked at your ticket, and it looks like you have received what you needed. Please update me to let me know if you still [..]
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