1:04 pm, April 6, 2018
Hey all,
Getting multiple server disconnects since yesterday afternoon. I just started playing this game 2 days ago without any problems or disconnects. Rebooted computer, updated drivers, reset mode [..]
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11:04 pm, September 15, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Rivkah
I understand that no dev HAS to communicate on the forums, but it's go [..]
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11:04 pm, August 13, 2017
Quote:
Originally Posted by Tacitus
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Originally Posted by Blackfell
Yes, yes I did.
Then please contact customer service w [..]
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1:04 pm, July 28, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by forbiddenlake
Define "one day" It was probably this: http://forums [..]
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1:04 pm, July 18, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Thehell88
I returned to the game after 3 years and I find this. Playing the a [..]
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1:04 pm, July 1, 2017
Quote:
Originally Posted by TrionBrasse
Cenderze, the Planar Fragments will be worked on after the 4.2 launch. We do not have a timeline on that yet, but we have tentativ [..]
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1:04 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! Clearing cache & cookies, or trying another browser may resolve the issue for you, but if it does persist, please submit a [..]
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1:04 pm, April 14, 2017
Quote:
Originally Posted by TrionBrasse
Our Customer Service department manages a very large number of inquiries daily, but I am sorry they have not reached yours yet.Tic [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by CM Morgana
RIFT 4.1: Hotfix #3 4/12/2017 RIFT STORE & SERVICES* Fixed an issue that was causing PVP seals to not be able to be purchas [..]
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11:04 pm, April 12, 2017
RIFT 4.1: Hotfix #3 4/12/2017RIFT STORE & SERVICES
* Fixed an issue that was causing PVP seals to not be able to be purchased from the Store.LOOKING FOR RAID
* Fixed a bug that caused the re [..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, or by email at support@trionworlds.com so that our Customer Service tea [..]
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10:04 pm, March 16, 2017
Quote:
Originally Posted by TrionBrasse
Hello folks!Sorry that we had to moderate a number of posts on this thread. For the love of ale and all things holy, if you see an [..]
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10:04 pm, March 15, 2017
Quote:
Originally Posted by TrionBrasse
The full article is posted to our blog: http://www.trionworlds.com/rift/en/2...march-17-19th/ Short version: We're almost packed [..]
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10:04 pm, March 15, 2017
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Kendun
Instead of taking care of their paying Rift customers they are off at [..]
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12:04 pm, February 25, 2017
Quote:
Originally Posted by Archonix
Sorry to hear about that lokoma. I've looked over your ticket with our customer support team, and agree we could have handled that b [..]
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10:04 pm, February 24, 2017
Quote:
Originally Posted by TrionBrasse
You can say anything you like, anywhere you like. However, there are consequences to your choices.In a park, street or other publi [..]
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12:04 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Hello! While Customer Service is operational 24/7 and through all holidays, we are experiencing a higher ticket volume than normal, and t [..]
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10:04 pm, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Nileregwen
It really is. I had a similar problem when I played League [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by Hesk
To change your country, you will need to contact Customer Service by visiting support.trionworlds.com or emailing support@trionworlds.com [..]
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10:04 pm, February 5, 2017
Quote:
Originally Posted by Carthax
There's no guaranteed time frame, but I can say that Customer Support is currently swamped with tickets at the moment. It's slowly get [..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by DarkDaemon
You guys haven't done as many achievement runs as I have, so you [..]
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10:04 pm, February 3, 2017
Quote:
Originally Posted by Archonix
Our CS team has always been incredibly generous when it's come to awarding achievements. A good portion of them are awarded based off [..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can review your purchase issue.
[..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by Tacitus
Quote:
Originally Posted by Spamwagon
loyalty gains from subscribing? I just gave you guys $100 for a y [..]
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12:04 pm, January 25, 2017
Quote:
Originally Posted by Hesk
If you submit a ticket at support.trionworlds.com, and include as much information as possible to verify your account ownership, our Cust [..]
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12:04 pm, January 14, 2017
Quote:
Originally Posted by Dead Simon
Quote:
Originally Posted by Onebutton
Hey all, this is a very bad problem.. Please take a look at thi [..]
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10:04 pm, January 12, 2017
It all began with the fact that I wanted to buy diamonds, but it did not go. Seconds later, I was told that my account is under observation and I suspected Trion to have deceived! This is really incom [..]
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12:04 pm, January 11, 2017
Quote:
Originally Posted by TrionBrasse
Hey there, As a general rule of thumb, if one buys the expansion and plays it, claims the items, etc., then no refund is issued. [..]
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12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you haven't, so that our Customer Service team can inves [..]
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10:04 pm, December 19, 2016
i play 95% of this game as rogue dps, all i seem to pick up in the fragments is tank fragments and spell fragments, have not seen one good dps fragment drop for me..if iwas playing tank most the time [..]
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12:04 pm, December 14, 2016
Quote:
Originally Posted by TrionBrasse
Right, let's go back here a ways. The OP lists:
Quote:
I am not talking about bug fixes. I am talking about issue [..]
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12:04 pm, November 22, 2016
Anywhere in SFP it get's laggy the game freezes and I get this pop up. Now I know for a fact I'm not the only other person getting this. What's going on with this
Official message is: " The han [..]
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12:04 pm, November 20, 2016
Anybody else have this error? I was questing then the screen froze up. A pop-up window displayed the error message and said to contact customer support about the internal error. I closed the game and [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first attempting to repair your installation (right-click RIFT in Glyph and choose the Repair option). If that d [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues where your character has become stuck, please make sure to submit a support ticket so that our Customer Service tea [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by CM Morgana
Greetings everyone,We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams [..]
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12:04 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Hello! If you continue having problems with this, please submit a support ticket at support.trionworlds.com so our Customer Service team [..]
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10:04 pm, November 7, 2016
Quote:
Originally Posted by Baelron
Hey SilenceScream, sorry to see you're having login issues and we're happy to help you. Please try all of the networking steps listed [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Naifu! Please try using a simple password of letters and numbers for your Twitter account to see if that helps alleviate the issue [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Our apologies for the difficulties that your having with Glyph. Please make sure you have attempted all the steps listed on this page, [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Yracxya! Sorry to see that you're experiencing these issues. Please contact our customer service team by logging into your account [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello! This DX9 patch should resolve the issue for you, but if it doesn't, please contact Customer Service via support.trionworlds.com so [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello Zhakiav! I've confirmed that #732611 has received a response from Customer Service - please review it and respond at your convenien [..]
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1:04 pm, September 24, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to hear that you are having these issues. If this persists please submit a ticket by following the link below. Our [..]
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1:04 pm, September 24, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Goonfu
I purchased Starfall prophecy last night. Today every time I try to lo [..]
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11:04 pm, September 3, 2016
Quote:
Originally Posted by Baelron
Hello Omerr! Please try all the steps we have listed on our support site here. If they do not help you with resolving this, then pleas [..]
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1:04 pm, August 25, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt to repair your RIFT client before patching again. You can do this by right-clicking on RIFT in the Glyph game list, [..]
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11:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hello backdrop001! Please try the steps listed on our support site here. If they don't help with smoothing your video, then please con [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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11:04 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Since tickets are answered in the order they're received, our response times are dependent on the number of tickets currently in [..]
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11:04 pm, August 3, 2016
Quote:
Originally Posted by Ocho
Hey Morrath,Have you tried contacting our Customer Service team? They're usually pretty good at diagnosing and assisting in resolving the [..]
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11:04 pm, July 26, 2016
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via email. This change will allow us to make sure that [..]
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11:04 pm, July 26, 2016
Quote:
Originally Posted by Celestrata
In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communica [..]
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1:04 pm, July 23, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to hear that you are having these issues. Please attempt to reset your UI first by following the instructions belo [..]
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1:04 pm, July 22, 2016
Quote:
Originally Posted by Baldr
Hey there! Glad to see that you have attempted some basic steps. I would like to try some suggestions and if that does not work then ple [..]
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11:04 pm, July 19, 2016
Quote:
Originally Posted by SupermanSocks
Quote:
Originally Posted by Demigon
Had a quick skim of the threads and couldn't find anything.Wha [..]
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1:04 pm, July 13, 2016
Quote:
Originally Posted by Hesk
Hello! As has been mentioned above, if you have a 2025 error, please submit a support ticket at support.trionworlds.com and make sure to [..]
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1:04 pm, July 5, 2016
Quote:
Originally Posted by Hesk
Hello! Repthor is correct - include as much information in the account recovery form as possible, and if additional verification is neede [..]
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11:04 pm, July 4, 2016
So the email address for my main account no longer exists...
i know my Acc name and password but i cant log into it because everytime i log in, it sends a code to the email that no longer exists to p [..]
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11:04 pm, July 4, 2016
Quote:
Originally Posted by Carthax
You can still contact support by email, at support@trionworlds.com. I'd provide as much account information about the account as possi [..]
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1:04 pm, June 23, 2016
Quote:
Originally Posted by Vladd
Quote:
Originally Posted by KiwiRage
this was not the case in my situation, I was capped for the week and [..]
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11:04 pm, June 9, 2016
Quote:
Originally Posted by Snedhepl
This problem isn't on your end, nor is it really on our end either. It actually lies with one of our CDNs (Content Delivery Network) [..]
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1:04 pm, June 5, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry that you are having these issues. First I would suggest you check your video card drivers and verify that you have [..]
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1:04 pm, May 22, 2016
Quote:
Originally Posted by Baldr
Hi there! I am sorry that you are having these problems. Especially for such a long time! Please attempt the steps below. If these do no [..]
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1:04 pm, May 22, 2016
Quote:
Originally Posted by Baldr
Hi there! Please follow the steps below to fix this issue. If these do not work please contact our customer support for further assistan [..]
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11:04 pm, May 16, 2016
Quote:
Originally Posted by Baelron
Hello TommySeebach! My apologies for the difficulties that you've encountered and I'm happy to help! I've reviewed your most recent ti [..]
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11:04 pm, May 16, 2016
Quote:
Originally Posted by Baelron
Hey Glymrok! Sorry to see your having this issue and I'm happy to provide some assistance while you wait for your ticket to be address [..]
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11:04 pm, May 8, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Wackywoo
I remember when people either laughed at stupidity, or just ignored it [..]
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1:04 pm, April 30, 2016
Quote:
Originally Posted by Elucidator
A common cause of FPS issues is out of date drivers. Try the following steps on this page and see if that improves anything. If not [..]
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1:04 pm, April 30, 2016
Quote:
Originally Posted by Ocho
Hey folks, As a number of you are aware, my family has been expecting a new addition. The word from the Doc is that we’re read [..]
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11:04 pm, April 28, 2016
Quote:
Originally Posted by ZamboniChaos
For this issue, I generally recommend trying some basic Glyph client troubleshooting initially. If that doesn't work, I'd follow [..]
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11:04 pm, April 22, 2016
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by DeLivia
Trion doesn't care unless what you're suggesting is something that woul [..]
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1:04 pm, April 16, 2016
I can't buy anything from my Wishlist. I have about 6 items in there that require Favor, & yes, I have enough to buy a few of them. When I try to buy one, it says "We're sorry, there is a [..]
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11:04 pm, April 15, 2016
i can't register my credit card to my account...
i created a paypal account and was able to register that to my account....but, i can't make a purchase.
4 weeks i have been sending e-mails to suppor [..]
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11:04 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there, sorry for the trouble. I reviewed your tickets and it appears our agents have tried several different solutions and cle [..]
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1:04 pm, April 13, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by MissGreen
I noticed this yesterday actually and gave it a day to clear but it i [..]
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1:04 pm, April 13, 2016
to any customer support or anyone else that can refrain from hitting the standard reply tab..!!
i have sent multiple e-mails regarding my account and the inability for me to register a new credit [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks for joining the festivities over the last month, Ascended! As the 5th Anniversary Celebration winds to a close, it's time to [..]
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11:04 pm, April 8, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for the final week. A [..]
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1:04 pm, April 2, 2016
Quote:
Originally Posted by Explikor
Quote:
Originally Posted by quinnietgf
i can log into the trion worlds website but i cant log into the [..]
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1:04 pm, April 1, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 3: Warfronts [..]
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12:04 pm, March 25, 2016
Quote:
Originally Posted by BrandGuru
Thanks to everyone who played this week during the 5th Anniversary Celebration! Here are your planar champions for Week 2: Chronicle [..]
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10:04 pm, March 18, 2016
Hey everybody!
One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this error and know just how frustrating it can be. Not only d [..]
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10:04 pm, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well [..]
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12:04 pm, March 18, 2016
Quote:
Originally Posted by BrandGuru
Quote:
Originally Posted by Loacrahc
Amyryth@greybriar is missing from that list. She doesn't live in [..]
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10:04 pm, March 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Seins! We have some basic troubleshooting steps on our support page, so I'd take a look and see if there's anything the [..]
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10:04 pm, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some basic troubleshooting steps for connection issues on our support page. You may want to review those and s [..]
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10:04 pm, February 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! A 2025 error can be caused by several different things, so you may want to try a few basic troubleshooting steps to se [..]
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10:04 pm, February 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Saamoa! Sorry to hear you're having FPS problems. These issues can be hard to diagnose, but we have a few basic trouble [..]
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10:04 pm, February 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You might want to check out our support articles regarding video and graphics issues. Some of that info may prove usef [..]
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10:04 pm, February 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the connection issues you've had recently. Did you try the basic troubleshooting steps we have lis [..]
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10:04 pm, February 23, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble installing Glyph! If you're still having problems, we have some basic Glyph troubleshooting s [..]
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10:04 pm, February 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having this problem, you may want to review our support article on basic network troubleshooting. If t [..]
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10:04 pm, February 17, 2016
Quote:
Originally Posted by ZamboniChaos
This error is usually due to a network related issue, so I'd try some basic troubleshooting steps and see if they help clear this [..]
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12:04 pm, February 17, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for any confusion this issue may have caused! Obviously, our Customer Support team strives to be consistent and clear i [..]
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10:04 pm, February 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! While it's difficult for me to diagnose the specific issue you're having, we do have a number of basic troubleshooting [..]
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10:04 pm, February 13, 2016
Quote:
Originally Posted by ZamboniChaos
Since you've already tried running as admin, I'd recommend verifying the integrity of your game cache. If that doesn't work, go a [..]
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10:04 pm, February 12, 2016
Quote:
Originally Posted by ZamboniChaos
I'm glad to hear our CS team was able to help you out and that your experience was enjoyable! Thanks for the kind words, and don' [..]
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10:04 pm, February 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion! We made some adjustments to in-game chat in our most recent patch, so the problems you were s [..]
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10:04 pm, February 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! This error can actually be caused by several different things, and we usually see this happen when someone is trying to [..]
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