10:04 pm, February 28, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
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12:04 pm, February 13, 2018
Quote:
Originally Posted by TrionBrasse
THE ORIGINAL ANNOUNCEMENT POST:It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be [..]
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12:04 pm, January 3, 2018
Quote:
Originally Posted by TrionBrasse
Please submit a support ticket and send logs to them as well, so that they can help determine what the issue is.https://support.tr [..]
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12:04 pm, January 2, 2018
Quote:
Originally Posted by TrionBrasse
We did indeed send out account service emails, starting at 9 am Pacific on Saturday morning (they can take up to 24 hours to go t [..]
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10:04 pm, December 15, 2017
Quote:
Originally Posted by TrionBrasse
Please do submit a ticket to our CS team, via https://support.trionworlds.com - we can't even guess at the issues from here. If yo [..]
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10:04 pm, December 11, 2017
Quote:
Originally Posted by Spellgrim
Quote:
Originally Posted by aileen
You can report this to CS by directly using contact game master opt [..]
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12:04 pm, December 9, 2017
Quote:
Originally Posted by Archonix
Hey folks!First of all, thank you for bringing this matter to our attention – we’ve grabbed all internal stakehol [..]
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12:04 pm, December 1, 2017
Quote:
Originally Posted by Baldr
Sorry to hear this! We will be doing a restart soon. Please take a look at this link for more details. http://forums.riftgame.com/genera [..]
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11:04 pm, October 21, 2017
Quote:
Originally Posted by Spellgrim
I would suggest trying the steps here to ensure Glyph is able to update correctly. If you are still having issues after completing a [..]
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1:04 pm, September 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, submit a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:04 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Mastokos
rift has encountered an error sending diagnostic information to trio [..]
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1:04 pm, August 8, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Whimsicalbrainpan
At approximately 1:25 PM EST on August 4th, while my toon w [..]
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1:04 pm, July 28, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by forbiddenlake
Define "one day" It was probably this: http://forums [..]
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1:04 pm, July 23, 2017
Quote:
Originally Posted by TrionBrasse
Hello all, There will be no general rollback, as Tacitus has said. However, CS will undertake individual rollbacks for players w [..]
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1:04 pm, July 22, 2017
Quote:
Originally Posted by Yaviey
Quote:
Originally Posted by Featherrock
Cannot get today's patch to work/finalize.Keep getting the error [..]
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1:04 pm, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you're still having issues with this, please make sure you submit a ticket and provide our CS team with your Glyph logs so the [..]
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1:04 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata may be the most relevant) and submit a support ticket at support.trionworlds.com if t [..]
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11:04 pm, June 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the steps located in this support article, go ahead and contact our CS team so they can [..]
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11:04 pm, June 11, 2017
Quote:
Originally Posted by Spellgrim
Hey there! Sorry to hear about the issues you are experiencing. Since you are playing on Windows 10 now, and may not have been previ [..]
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11:04 pm, June 11, 2017
Quote:
Originally Posted by Spellgrim
Hey everyone,It sounds to me like Glyph or your PC may not be applying files being downloaded, so the next time you launch it is for [..]
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1:04 pm, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running these tests, and submitting a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
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11:04 pm, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article if you haven't already. If those steps didn't help, go ahead and s [..]
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1:04 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com. https://support [..]
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1:04 pm, May 16, 2017
Quote:
Originally Posted by Hesk
Please attempt these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com:https://suppor [..]
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11:04 pm, May 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd recommend contacting our CS team so they can investigate further. When you do, mak [..]
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11:04 pm, May 8, 2017
Quote:
Originally Posted by ZamboniChaos
Have you already tried updating your video card drivers? If not, you can find steps on how to do that in this support article. I [..]
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11:04 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Just a reminder that if you do notice any suspicious behavior, you're welcome to submit a support ticket so our CS [..]
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11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
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11:04 pm, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps, I'd submit a support ticket and attach your network test results [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists: https://support.trionworlds [..]
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12:04 pm, February 24, 2017
Quote:
Originally Posted by Baelron
Hello RainyCake!Please try these steps to recover your game in Glyph: 1. Launch the Glyph client2. Select RIFT in the left column3. Ri [..]
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10:04 pm, February 20, 2017
Quote:
Originally Posted by Carthax
If you reinstalled without deleting the Glyph folder from your local appdata, I'd suggest doing that as well. You can find the steps t [..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! You may want to take a look at this support article and see if any of those troubleshooting steps help. If no [..]
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10:04 pm, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket a [..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble with this quest, go ahead and submit a ticket so our CS team can help.
Jump to pos [..]
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12:04 pm, January 23, 2017
Quote:
Originally Posted by Carthax
It may be worth trying these steps, to see if it may be related to any kind of hardware/software issue - https://support.trionworlds.c [..]
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12:04 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Hello! Please complete these tests, to narrow down where the issue is occurring, and submit a support ticket at support.trionworlds.com w [..]
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10:04 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page that might help you. If not, submit a ticket so our [..]
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12:04 pm, January 13, 2017
Quote:
Originally Posted by Baldr
Hey there! Please attempt to run a repair on Rift. If this does not work please submit a ticket at the link below for further assistanc [..]
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10:04 pm, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please take a look at this support article and make sure you've tried all of the steps listed there. If that doesn't h [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
If disabling the KBM has not resolved the issue (or it is not installed) please review these steps and submit a support ticket at support [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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10:04 pm, January 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and make sure you've tried all of the troubleshooting steps listed there. If yo [..]
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10:04 pm, January 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, you may want to give these troubleshooting steps a try. If that doesn't work, submit a [..]
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10:04 pm, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd review these troubleshooting steps and make sure you've tried everything listed there. If it still won't work, con [..]
View
12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue continues, please submit a support ticket at support.trionworlds.com so that our Tech Sup [..]
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10:04 pm, December 18, 2016
Quote:
Originally Posted by Carthax
It's a bit of a misnomer when troubleshooting network issues that your internet connection is either entirely faulty or not at all. Th [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! For any crashing issues, please follow these steps, and submit a support ticket at support.trionworlds.com if you continue having [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
For any issues with FPS, please try these steps, and submit a support ticket at support.trionworlds.com if they continue:https://support. [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps, and if the issue continues, please submit a support ticket at support.trionworlds.com so tha [..]
View
10:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
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12:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, it seems like you've already tried most of the basic troubleshooting I would suggest. If this is still a problem you may wan [..]
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12:04 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! If you continue having issues, please complete these test and then submit a support ticket at support.trionworlds.com.https://supp [..]
View
12:04 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first attempting a repair (right-click on RIFT in the Glyph menu, and choose repair there). If that doesn't reso [..]
View
10:04 pm, December 4, 2016
Quote:
Originally Posted by Carthax
I'd suggest repairing Glyph/RIFT using the steps in this article first: https://support.trionworlds.com/hc/e...the-UI-in-RIFT
[..]
View
12:04 pm, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd recommend submitting a support ticket and providing our CS team with these network test results, assuming that basi [..]
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12:04 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or freezing, please make sure to submit a support ticket at support.trionworlds.com, so that our Tech [..]
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12:04 pm, November 29, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, and please make sure to include an up-to-date DxDiag for r [..]
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10:04 pm, November 27, 2016
Quote:
Originally Posted by Carthax
You can run the recovery feature for RIFT by right-clicking on RIFT in your Glyph library, and selecting "Recover". It may t [..]
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10:04 pm, November 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if they help you at all. If not, contact our CS team so [..]
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12:04 pm, November 25, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please first make sure your video drivers are up to date. As this can cause problems if [..]
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12:04 pm, November 25, 2016
Quote:
Originally Posted by Baldr
Hey there, I am sorry to hear that you are having these issues. First please try the following steps below. If this does not work please [..]
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10:04 pm, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few troubleshooting steps on our support site you may find useful. If not, submit a ticket and provide our C [..]
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10:04 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry for the delay and we're happy to help you. Please contact our gamemasters by logging into your account here, or by emaili [..]
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12:04 pm, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! My initial suggestion is to review this support article and give those troubleshooting steps a try. If tha [..]
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10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Edany
I thought I'd give it a day or two, but I'm still having the same [..]
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12:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, these steps may help. If not, submit a ticket and provide our CS team with y [..]
View
12:04 pm, November 18, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please first check your video card drivers for any updates. If they are up to date and s [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps on our support page that may help you. If not, contact our CS team and provide them [..]
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12:04 pm, November 15, 2016
Quote:
Originally Posted by Baelron
Hello! These issues can be caused by a number of different issues and we're happy to help you pin point the problem. Please try disabl [..]
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10:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have been having some recent network issues, but if your problem is unrelated to that you may want to take a look a [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Felinae
For the last couple of hours hubby and I keep getting disconnected. It [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at this support article and try the troubleshooting steps listed there. If that [..]
View
10:04 pm, November 7, 2016
Quote:
Originally Posted by Baelron
Hey SilenceScream, sorry to see you're having login issues and we're happy to help you. Please try all of the networking steps listed [..]
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12:04 pm, November 3, 2016
I've already submitted a ticket on this but I wanted to see if anyone in the community had any suggestions.
First, I've tried EVERYTHING listed in General Glyph Troubleshooting.
Kaspersky decided t [..]
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10:04 pm, November 2, 2016
I recently came back to Rift after a several month hiatus.
Last night as I finished playing and was logging out of RIFT for the night, I went to Download the PTS.
Since then, I have been unable to [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Yracxya! Sorry to see that you're experiencing these issues. Please contact our customer service team by logging into your account [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Our apologies for the difficulties that your having with Glyph. Please make sure you have attempted all the steps listed on this page, [..]
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10:04 pm, October 31, 2016
Quote:
Originally Posted by Baelron
Hey Naifu! Please try using a simple password of letters and numbers for your Twitter account to see if that helps alleviate the issue [..]
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11:04 pm, October 28, 2016
Quote:
Originally Posted by ZamboniChaos
I'm not seeing any current server issues, but if you're still having trouble connecting you may want to try a few basic troublesh [..]
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11:04 pm, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! These troubleshooting steps might help resolve this issue for you. If they don't, submit a ticket so our CS t [..]
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11:04 pm, October 19, 2016
Quote:
Originally Posted by Fasti
Hi there!When you get a chance please submit a ticket so we can investigate and get you sorted out.Thanks very much!
Jump to [..]
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1:04 pm, October 18, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble! Try the steps here, or contact our Technical Support for additional help.
Jump to p [..]
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11:04 pm, October 15, 2016
Quote:
Originally Posted by ZamboniChaos
Another possible fix for this is disabling your background programs and services. If that doesn't work, submit a support ticket a [..]
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11:04 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this issue was due to the widespread outages that occurred early this morning. If you're still having trouble, I'd [..]
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11:04 pm, October 9, 2016
Quote:
Originally Posted by Carthax
I would also suggest trying some of the steps in the article below, if you still have issues:https://support.trionworlds.com/hc/e...ra [..]
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11:04 pm, October 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team may be able to help you with this issues. Best of luck!
Jump to [..]
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1:04 pm, September 24, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Goonfu
I purchased Starfall prophecy last night. Today every time I try to lo [..]
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1:04 pm, September 24, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to hear that you are having these issues. If this persists please submit a ticket by following the link below. Our [..]
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11:04 pm, September 20, 2016
Quote:
Originally Posted by ZamboniChaos
We have a few additional troubleshooting steps on our support site, so I'd take a look at those as well! If none of that works fo [..]
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11:04 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Elfred! My first suggestion would be to review this support article and see if that works for you. If not, contact our C [..]
View
1:04 pm, September 14, 2016
Quote:
Originally Posted by Hesk
Hello! I'd recommend following these steps, and submitting a support ticket at support.trionworlds.com if you continue to have problems. [..]
View
1:04 pm, September 10, 2016
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear that you are having these issues. Please attempt running the recovery utility first. If this does not work plea [..]
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11:04 pm, September 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd recommend giving these troubleshooting steps a try. If those don't work, submit a support [..]
View
11:04 pm, September 3, 2016
Quote:
Originally Posted by Baelron
Hello Omerr! Please try all the steps we have listed on our support site here. If they do not help you with resolving this, then pleas [..]
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11:04 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend checking out this support article and trying the troubleshooting steps listed there. If those don't work [..]
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11:04 pm, August 22, 2016
Quote:
Originally Posted by Baelron
Hello backdrop001! Please try the steps listed on our support site here. If they don't help with smoothing your video, then please con [..]
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