11:04 pm, April 18, 2018
RIFT 4.4: Hotfix #7 4/18/2018== LIVE SERVER NOTES ==GENERAL
* Fixed an issue that caused the daily calendar to not show the proper rewards gained in certain cases.
* Fixed an issue causing the ignore [..]
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11:04 pm, April 18, 2018
Quote:
Originally Posted by TrionBrasse
RIFT 4.4: Hotfix #7 4/18/2018== PRIME: VIGIL PATCH NOTES ==VIGIL CONTENT PROGRESSION UPDATES:* Darkening Deeps Expert: Released!TH [..]
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10:04 pm, March 14, 2018
Quote:
Originally Posted by TrionBrasse
EXPERT GEAR VENDOR:Apparently these vendors are not so good at math. We have had to disable the vendors that was added with the pa [..]
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12:04 pm, March 8, 2018
Quote:
Originally Posted by TrionBrasse
VIGIL IS OPEN AGAIN!Characters who hit level ten triggered an entitlement and their mail filled up with live stuff. As you know, f [..]
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10:04 pm, March 7, 2018
Quote:
Originally Posted by TrionBrasse
We have temporarily disabled credit purchases on Vigil due to an unforseen glitch. Do not attempt to hammer on puchases repeatedly [..]
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12:04 pm, March 1, 2018
Quote:
Originally Posted by TrionBrasse
Righto, a quick chat with one of our CS Leads tells me the following: - Your last CS ticket was submitted on Feb 7th, which is no [..]
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10:04 pm, February 28, 2018
Quote:
Originally Posted by Fasti
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Originally Posted by Dreezee
I just want to spend money. I am pretty sure I spend more money than 9 [..]
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10:04 pm, February 20, 2018
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Originally Posted by TrionBrasse
Our CS folks are in communication with the OP - trying some troubleshooting steps.Banks can be finicky things. I end up having to [..]
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10:04 pm, November 13, 2017
Quote:
Originally Posted by RoughRaptors
Are you able to give any more details? I'm not able to reproduce this internally. Are others having issues? Do other items show s [..]
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1:04 pm, September 21, 2017
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Originally Posted by Yaviey
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Originally Posted by Austinex
Is there a timeline for updating the items you ca buy with prize tic [..]
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11:04 pm, June 21, 2017
Quote:
Originally Posted by Tacitus
A resolution is being investigated currently. There is no ETA yet on the fix, but the purchases are definitely being tracked and will [..]
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11:04 pm, May 10, 2017
Quote:
Originally Posted by TrionBrasse
There is no conspiracy to theorize over. =)We thought it would be great to run a promo at the same time as the name change, and it [..]
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12:04 pm, February 3, 2017
Quote:
Originally Posted by Archonix
So far this appears to have only effected a small portion of transactions (regardless, super annoying, sorry about that). Glad to he [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by CM Morgana
Did you miss out on Opie, the incredible artifact-hunting mount? We’ve got great news for you!We heard you, we heard you! [..]
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1:04 pm, August 24, 2016
Was trying to buy nightmare and preorder but it seems like you cant select a payment method. Saw other people have been having the same problem. You'd think it would be in their interest to get thi [..]
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1:04 pm, August 24, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you continue having purchasing issues.
Jump t [..]
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11:04 pm, August 3, 2016
Quote:
Originally Posted by Archonix
Quote:
Originally Posted by Oort
Which begs the question...after it is officially made available for pu [..]
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11:04 pm, August 1, 2016
Last year I saved up 6 necklaces and many merit badges. The day after summerfest I carefully decided that there was not an upgrade for me so I might as well blow my credits on a cosmetic outfits, an [..]
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11:04 pm, July 14, 2016
Quote:
Originally Posted by tynaut
Split stack in inventory is Shift + click on a stack.Buying a partial stack in AH is by clicking on the Buy 1+ button, however when som [..]
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11:04 pm, May 24, 2016
Quote:
Originally Posted by CM Kiwibird
Hello all, A temporary issue has come up that is preventing players from making purchases with credits or using credit-granting i [..]
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11:04 pm, May 18, 2016
RIFT 3.6: Hotfix #7 5/18/2016NA: 5/18/16 7:30 AM PDTEU: 5/18/16 2:30 PM GMT (UTC)== FEATURES ==NEW RAID: COMET OF AHNKET
Drawn to the power unleashed by the Mind of Madness, a new horror has set our w [..]
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1:04 pm, May 7, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to hear that you are having issues with purchasing. I do see that you have an open ticket with us. Please check th [..]
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11:04 pm, April 28, 2016
I purchased the T3 tank chest by accident last night with my 13.5k fragments, along with the proper T2 boots. I wanted to side grade the boots and put runes on both, so I switched over to my alt and m [..]
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11:04 pm, April 28, 2016
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Originally Posted by ZamboniChaos
Hey there Myred! I noticed you already created a support ticket, so our CS team will respond as soon as they can. Thanks for your [..]
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11:04 pm, April 24, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've had so many problems trying to make a purchase. If you've submitted a support ticket, we'll try and get to y [..]
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1:04 pm, April 23, 2016
Quote:
Originally Posted by Ocho
150k loyalty from the Ultimate RIFT edition. We should probably get in the habit of listing it on each item as one of the contents. I'll [..]
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11:04 pm, April 21, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid I can't offer any additional assistance beyond what our CS team has already provided you in your tickets. However, I d [..]
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11:04 pm, April 19, 2016
Quote:
Originally Posted by Archonix
Loyalty should now be awarded for the Ascended Soul Pack on Steam (and soon Amazon). CS tracked down all purchases that were missing [..]
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1:04 pm, April 8, 2016
Quote:
Originally Posted by Snedhepl
Hi folks!I believe the problem is that it's not simply Patron being purchased, it's a Patron -subscription-. Our integration with St [..]
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11:04 pm, March 30, 2016
Quote:
Originally Posted by Ocho
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Originally Posted by Ral
After the patch of the 6th, you will likely not be able to earn them anymor [..]
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10:04 pm, February 18, 2016
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Originally Posted by Gingers
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Originally Posted by Darknesian
I just logged into the game and received a pop-up and mail about [..]
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12:04 pm, February 11, 2016
Quote:
Originally Posted by Gingers
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Originally Posted by tirza
I would like a refund on all recent purchases of minion for credits. I [..]
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12:04 pm, February 4, 2016
Quote:
Originally Posted by Morticus
We are very much open to trying new things to make this a bit more palatable for everyone.In regards to things like building block di [..]
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12:04 pm, January 28, 2016
Quote:
Originally Posted by TrionBrasse
I'd like to share a few things with everyone here.Trion employees all play these games too, as well as playing many other games ma [..]
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12:04 pm, January 26, 2016
Quote:
Originally Posted by Ocho
Adventuring in the Plane of Water is no simple matter; gear to the max if you want to survive. Until January 27th, you can unlock Planewa [..]
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12:04 pm, January 3, 2016
Be wary of store purchases.
On Thursday evening, I purchased an addition tradeskill slot for one of my characters through the in-game store. "There was a problem completing your purchase. Please [..]
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10:04 pm, December 9, 2015
Quote:
Originally Posted by CM Morgana
Greetings, Ascended! Welcome to the 3.5 Known Issues Thread, where we hope to inform you of issues we are currently aware of, fixe [..]
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1:04 pm, October 8, 2015
Hi! I submitted a ticket nearly 24 hours ago at the time of this writing, and have not yet received a response.
My concern is that I spent almost $120 yesterday on Rift and no additional loyalty is d [..]
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1:04 pm, October 6, 2015
Quote:
Originally Posted by Ocho
In general most purchases don't apply over to Live shards, although there are a few exceptions. The same credit pool is used, and we defi [..]
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11:04 pm, September 30, 2015
Quote:
Originally Posted by CM Kiwibird
Ascended, Due to an issue with soulwalk causing players to completely respawn, we've disabled credit purchases of additional sou [..]
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11:04 pm, August 6, 2015
Quote:
Originally Posted by Tacitus
RIFT 3.3: Hotfix #6.5 8/6/2015GENERAL* Fixed an issue causing lag on the client side while crafting.* Re-enabled Steam Wallet purchase [..]
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11:04 pm, August 6, 2015
RIFT 3.3: Hotfix #6.5 8/6/2015
GENERAL
* Fixed an issue causing lag on the client side while crafting.
* Re-enabled Steam Wallet purchases for items such as the Power Pack.
These fixes are client [..]
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11:04 pm, July 25, 2015
Previously I had downloaded Glyph and Rift via Steam, which was nice because I could use my Steam Wallet to make in-game purchases. I had some issues with the launcher and reinstalled Glyph, but I los [..]
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1:04 pm, July 24, 2015
Quote:
Originally Posted by Archonix
REX purchases should no longer be blocked on Hailol, or for anyone whose instance is hosted on Tulan/Biofoundry. Please let us know [..]
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1:04 pm, July 21, 2015
Quote:
Originally Posted by Archonix
Do to some technical issues we've temporarily suspended in-game purchases of the new Power Pack.For the time being they're still avai [..]
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11:04 pm, July 17, 2015
When I try to purchase multiple items with credits(ie 2 lacquer to poison survival quest recipes :tongue3:) I get a popup telling me that I don't have a stored credit card. Single purchases work fine [..]
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11:04 pm, July 15, 2015
Quote:
Originally Posted by Ocho
A rare-spawn Nightmare Thresher Mount is surfacing from the Plane of Water in RIFT 3.3.From now until July 31, players who purchase a $10 [..]
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11:04 pm, July 11, 2015
Quote:
Originally Posted by TrionBrasse
RESOLVED: Platform restart has completed and functionality is slowly returning to CST and the Marketplace. We confirmed we were ab [..]
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1:04 pm, June 15, 2015
Seeing as there's a huge sale on upgrade packs right now, I figured it'd be a good time to drop a bit of money on this game and improve my experience. I prefer not to use credit cards for online purch [..]
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11:04 pm, June 12, 2015
Once upon a time a husband and wife decided to start playing a game - if was beta and a bit rough but the game showed promise and they had a lot of fun. Over time they were loyal subscribers and thei [..]
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11:04 pm, April 24, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Daemonus
Hey folks. Guess we can no longer count on helpful support....merely c [..]
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1:04 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Holmiester
UPDATE - SOLVED It turns out the currencies of my Rift and Stea [..]
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11:04 pm, April 16, 2015
Quote:
Originally Posted by Vladd
It's important to note that the slot in each wardrobe set inherits/inherited the colors of the item that was there prior to the change o [..]
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1:04 pm, April 14, 2015
Attempting to make a purchase with steam wallet results in an error, telling me "there was problem completing this purchase. This may be because of security checks on our side that are designed t [..]
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11:04 pm, April 4, 2015
I recently topped up my steam wallet to get a few credits but when i click on purchase i get a error message saying it can't complete due to security on Trion's side. anyone shed some light on how to [..]
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10:04 pm, February 11, 2015
Quote:
Originally Posted by CM Morgana
Hi all, To correct an issue preventing players from making purchases, we'll shortly be restarting the North American region shards [..]
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10:04 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
I tested these purchases in both regions and was able to complete them successfully, so would you mind trying again and let me know i [..]
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12:04 pm, December 31, 2014
I just bought the Typhoon edition of the Expac and now I am trying to purchase some REX. for some reason I keep getting an Error saying unable to make purchase do to some Security issue. Not sure. [..]
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12:04 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Check out this post for more info on what causes purchase errors, and how to have them cleared. If you run into future purchase erro [..]
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12:04 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
Hey!Sorry for any confusion regarding purchase errors, but there are security measures taken to protect accounts against fraudulent c [..]
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12:04 pm, December 5, 2014
Quote:
Originally Posted by Gingers
Quote:
Originally Posted by Julesx
I'm curious about how buy orders work on the AH, in terms of how ofte [..]
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10:04 pm, November 4, 2014
Can somebody look at this asap as I don't feel I should wait up to 10 days for somebody to reply to ticket. Its more that what was left on patron status
I am missing out on xp and reduced purchases t [..]
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12:04 pm, October 27, 2014
It seems as though I am not the only one having this problem the more I look into it - but, anytime I try adding a payment method to my account, all the information just clears and red text appears un [..]
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11:04 pm, October 24, 2014
Quote:
Originally Posted by Daglar
Last night at roughly 4:00 AM pacific we experienced a hardware outage on the following shards: Faeblight, Laethys, and Wolfsbane. Pho [..]
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11:04 pm, October 14, 2014
Hi, I've been in contact with support to recover my Rift account and they are ignoring the proof of ownership that I am providing. I have proved that the email on the account is my own and given proof [..]
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1:04 pm, October 14, 2014
I've sent in a ticket, but, it's been well over a week, and I've just now received word that they've looked at my ticket, and hope to respond to it sometime in the future. I'm hoping that maybe I can [..]
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1:04 pm, September 10, 2014
RIFT 2.8: Hotfix #8 9/10/14NA: 9/10/14 @ 7:30 PM PDTEU: 9/11/14 @ 1:00 AM PDTAUCTION HOUSE
* Players who successfully purchase an item on the Auction House using a buy order will pay a commission, ju [..]
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1:04 pm, September 10, 2014
Quote:
Originally Posted by CM Morgana
RIFT 2.8: Hotfix #8 9/10/14 NA: 9/10/14 @ 7:30 PM PDT EU: 9/11/14 @ 1:00 AM PDT AUCTION HOUSE* Players who successfully purchase an [..]
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11:04 pm, September 7, 2014
Hi, I currently have Patron, Completed Blue Tier Loyalty, Have made several recent purchases, disabled ad block, cleared my cookies / cache, and still the live chat is not available for my account. P [..]
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11:04 pm, September 6, 2014
I made a purchase for the Nightmare Tide: Typhoon Edition just a bit ago, but it does not appear to have been completed. I never got an error message but it looked as though the purchase actually we [..]
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11:04 pm, August 30, 2014
I just tried to use the support live chat, and got an error msg about needing to have made a purchase or have a patron pass. I am a patron for the next 3 months, and just made some purchases this mor [..]
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11:04 pm, July 19, 2014
I purchased the storm legion souls... End of story!
GM Zimsy: Thanks for contacting Trion Worlds Customer Support. My name is GM Zimsy. I'm happy to look into your issue for you today.
GM Zimsy: He [..]
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11:04 pm, July 17, 2014
I can find no way to update my credit card subscription, as a result my subscription was canceled because the card had not been updated to my new card. Why is there only a way to add a card for purch [..]
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1:04 pm, July 11, 2014
RIFT 2.7: HOTFIX #13 7/9/14
NA: 7/9/14 @ 7:30 AM PDT
EU: 7/10/14 @ 1 AM GMT== SUMMERFEST ==
* Ravensong is now set to Bind to Account.
* Zone Events and Rifts now drop a boosted amount of Merit Badge [..]
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2:24 am, November 5, 2013
Quote:
Originally Posted by Pithos
Hello everyone, I just wanted to give everyone another reminder: The Autumn Harvest items in the World Event section of the [..]
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3:24 pm, October 25, 2013
Quote:
Originally Posted by GM Aithusa
Hey guys, I know this is frustrating, our GM's are doing the best they can to stay on top of tickets. If you haven't alrea [..]
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2:56 am, October 7, 2013
Quote:
Originally Posted by Daglar
Quote:
Originally Posted by ForsakenRage
I was told today that I am unable to buy rex, [..]
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9:53 pm, October 6, 2013
Quote:
Originally Posted by Daglar
As a further step to increase the security of our players accounts and payment methods, we have added an additional requiremen [..]
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8:58 pm, October 6, 2013
Hi Trion,
I know this is a big request, especially in the free to play world, but there is one simple reason for this: Community Cohesion.
If it's true that we are finally getting a Healing Warr [..]
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6:19 am, October 5, 2013
RIFT 2.3 Hot Fix #6 - 06/20/13
GENERAL
* Purposes with Storm Legion souls can now be properly selected by players who own them! You may need to create a new character to see them.
* During character [..]
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10:09 pm, October 4, 2013
Quote:
Originally Posted by Daglar
One of our platform engineers just checked the log data for his purchases. It appears to be a display bug (at least for his a [..]
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7:57 pm, October 3, 2013
Quote:
Originally Posted by Elrar
Hey all,We're happy to have PaySafe as an available option for our European players, however, we will look into why specific re [..]
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3:12 pm, October 3, 2013
Quote:
Originally Posted by Daglar
Quote:
Originally Posted by Vale
If they took them down, that's just outright dirty, as [..]
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