12:04 pm, February 22, 2018
Quote:
Originally Posted by Hesk
Hello! Please close all RIFT and Glyph processes, restart your PC, and then attempt to patch again. If the issue persists, please submit [..]
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1:04 pm, September 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, submit a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:04 pm, September 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
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1:04 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:04 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hello! If these steps haven't resolve your issue, please submit a support ticket at support.trionworlds.com and our Tech Support team wil [..]
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1:04 pm, September 2, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend clearing your cache and cookies in your browser, or trying another browser altogether. If the issue persists, pl [..]
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1:04 pm, August 29, 2017
Quote:
Originally Posted by Hesk
Hello! This download will likely resolve your issue, but if it doesn't, please submit a support ticket at support.trionworlds.com.http:// [..]
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1:04 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and our Tech Support team will be happy to troubleshoot this issue with [..]
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1:04 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! This error generally means the patcher is unable to apply streaming updates. I would first recommend running Glyph by right-clicki [..]
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1:04 pm, July 25, 2017
Quote:
Originally Posted by Hesk
Please right-click on RIFT and choose the "repair" option. If this does not resolve the issue, please submit a support ticket a [..]
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1:04 pm, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you. Wi [..]
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1:04 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata may be the most relevant) and submit a support ticket at support.trionworlds.com if t [..]
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1:04 pm, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running these tests, and submitting a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
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1:04 pm, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend running a Repair (Right-click on RIFT in Glyph and choose the Repair option), and if that doesn't resolve the is [..]
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1:04 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com. https://support [..]
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1:04 pm, May 16, 2017
Quote:
Originally Posted by Hesk
Please attempt these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com:https://suppor [..]
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1:04 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! Clearing cache & cookies, or trying another browser may resolve the issue for you, but if it does persist, please submit a [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists: https://support.trionworlds [..]
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1:04 pm, April 11, 2017
Quote:
Originally Posted by Hesk
If he's unsure if the ticket was received through the website, he can always email support@trionworlds.com directly. He should receive an [..]
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! To resolve this issue, please submit a support ticket by emailing support@trionworlds.com *from an email you have access to* and d [..]
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1:04 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that we can investigate this issue. In the mean time, it may be helpf [..]
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1:04 pm, April 3, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate this.
[..]
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1:04 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, or by email at support@trionworlds.com so that our Customer Service tea [..]
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1:04 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can look into [..]
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12:04 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com so that our Technical Support team can investigate this issue with you.
[..]
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12:04 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this is [..]
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12:04 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Hello! While Customer Service is operational 24/7 and through all holidays, we are experiencing a higher ticket volume than normal, and t [..]
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12:04 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! This should be an item in your Quest Inventory (Press "L" to view the quest inventory along the bottom strip). From the [..]
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12:04 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! Reviewing your ticket history, it appears your most recent ticket was submitted on January 30th. Is it possible you submitted the [..]
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12:04 pm, February 9, 2017
Quote:
Originally Posted by Hesk
To change your country, you will need to contact Customer Service by visiting support.trionworlds.com or emailing support@trionworlds.com [..]
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12:04 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can review your purchase issue.
[..]
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12:04 pm, January 25, 2017
Quote:
Originally Posted by Hesk
If you submit a ticket at support.trionworlds.com, and include as much information as possible to verify your account ownership, our Cust [..]
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12:04 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Hello! Please complete these tests, to narrow down where the issue is occurring, and submit a support ticket at support.trionworlds.com w [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
If disabling the KBM has not resolved the issue (or it is not installed) please review these steps and submit a support ticket at support [..]
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12:04 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworlds.c [..]
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12:04 pm, January 11, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you are still having issues. This will allow our Tech Su [..]
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12:04 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your characters are available on the account; if you're still having difficulty locating them, please submit a supp [..]
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12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you haven't, so that our Customer Service team can inves [..]
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12:04 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue continues, please submit a support ticket at support.trionworlds.com so that our Tech Sup [..]
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12:04 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! We have an active bug report for this issue, but some players have mentioned that shard-hopping (sometimes more than once) has res [..]
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12:04 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! We haven't seen any specific issues with Warfronts, but if the issue persists, please make sure to submit a support ticket at supp [..]
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12:04 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello Lolthar, I can see that your ticket is in the queue to receive an update after your latest response. Unfortunately, we do have a la [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps, and if the issue continues, please submit a support ticket at support.trionworlds.com so tha [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Please make sure to allow all files from RIFT to operate through your security program. If a crash is occurring, it has likely quarantine [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend using the Repair option for RIFT (right-click RIFT on the Glyph sidebar, and choose the repair option). If that [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
For any issues with FPS, please try these steps, and submit a support ticket at support.trionworlds.com if they continue:https://support. [..]
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12:04 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! For any crashing issues, please follow these steps, and submit a support ticket at support.trionworlds.com if you continue having [..]
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12:04 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Without knowing which specific character is having difficulty, I cannot guarantee this will resolve your issue, but I can confirm that on [..]
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12:04 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first attempting a repair (right-click on RIFT in the Glyph menu, and choose repair there). If that doesn't reso [..]
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12:04 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! If you continue having issues, please complete these test and then submit a support ticket at support.trionworlds.com.https://supp [..]
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12:04 pm, December 6, 2016
Quote:
Originally Posted by Hesk
Thank you for the reports. I've submitted a bug report on this issue, so please keep an eye upcoming patch notes for any fixes.At least t [..]
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12:04 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or freezing, please make sure to submit a support ticket at support.trionworlds.com, so that our Tech [..]
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12:04 pm, November 29, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, and please make sure to include an up-to-date DxDiag for r [..]
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12:04 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! There is a known issue with the 64-bit client causing this error. To switch to the 32-bit client, please follow these steps: 1. O [..]
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12:04 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! There is a known issue with the 64-bit client causing this error. To switch to the 32-bit client, please follow these steps: 1. O [..]
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12:04 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! We apologize for any confusion this issue has caused. We do expect the servers to return at the appropriate time.
Jump [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first attempting to repair your installation (right-click RIFT in Glyph and choose the Repair option). If that d [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and our Tech Support team will be happy to look into this.
Ju [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! As with any new launch, it may be necessary to disable addons until they have had a chance to catch up. If the issue continues, pl [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues where your character has become stuck, please make sure to submit a support ticket so that our Customer Service tea [..]
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12:04 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Hello! It looks like these issues have resurfaced, and we are investigating once again. Thank you for your patience.
Jump to p [..]
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12:04 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Hello! If you continue having problems with this, please submit a support ticket at support.trionworlds.com so our Customer Service team [..]
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12:04 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! If you continue having problems with Glyph, I would recommend uninstalling Glyph entirely, restarting your PC, temporarily disabli [..]
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12:04 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello Reila! It sound as if your IP address may have been added to our internal firewall. To resolve this, I would recommend emailing sup [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello! It is possible that this issue is being caused by another program (apparently MS Office, OneNote specifically, can cause this issu [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello! This DX9 patch should resolve the issue for you, but if it doesn't, please contact Customer Service via support.trionworlds.com so [..]
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1:04 pm, October 26, 2016
Quote:
Originally Posted by Hesk
Hello Zhakiav! I've confirmed that #732611 has received a response from Customer Service - please review it and respond at your convenien [..]
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1:04 pm, October 20, 2016
Quote:
Originally Posted by Hesk
Hello JaggedOne. I've looked into your issue and confirmed your original Rogue character was created back in November of 2012. It would a [..]
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1:04 pm, October 6, 2016
Quote:
Originally Posted by Hesk
Hello! To clarify, impersonating Trion staff (including volunteer staff) is a violation of the Terms of Use and should be reported. The f [..]
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1:04 pm, September 14, 2016
Quote:
Originally Posted by Hesk
Hello! I'd recommend following these steps, and submitting a support ticket at support.trionworlds.com if you continue to have problems. [..]
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1:04 pm, August 31, 2016
Quote:
Originally Posted by Hesk
Hello Scarletica! I've looked into your issue, and confirmed that your ticket has been responded to by a CS agent. Please review the tick [..]
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1:04 pm, August 25, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt to repair your RIFT client before patching again. You can do this by right-clicking on RIFT in the Glyph game list, [..]
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1:04 pm, August 24, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you continue having purchasing issues.
Jump t [..]
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1:04 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello Roslyn! I can confirm your ticket has been created successfully, and will be addressed as soon as we're able to. Unfortunately, I'm [..]
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1:04 pm, August 4, 2016
Quote:
Originally Posted by Hesk
Hello! If you do not have a repair option, it may be necessary to download and install the latest Glyph installer from the account manage [..]
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1:04 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! As RIFT runs natively on DirectX 9.0C, on newer operating systems it may be necessary to manually install this specific version. Y [..]
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1:04 pm, August 2, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support.tri [..]
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that our engineering team is working on resolving this issue now. We hope to have it resolved soon!
Jump [..]
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! Our engineering team is currently working on resolving this issue. We hope to have it resolved shortly.
Jump to post...
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1:04 pm, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! As a member of the CS team, I can assure everyone that this isn't a reduction in agents - the post accurately states that chat age [..]
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1:04 pm, July 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try disabling addons to see if that resolves the issue, and try these steps:https://support.trionworlds.com/hc/e...rashing- [..]
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1:04 pm, July 20, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, and submit a support ticket at support.trionworlds.com if you're still having issues.https://support.tr [..]
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1:04 pm, July 20, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, and submit a support ticket at support.trionworlds.com if you're still having issues.https://support.tr [..]
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1:04 pm, July 13, 2016
Quote:
Originally Posted by Hesk
Hello! As has been mentioned above, if you have a 2025 error, please submit a support ticket at support.trionworlds.com and make sure to [..]
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1:04 pm, July 12, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue to have issues.https://support.trio [..]
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1:04 pm, July 5, 2016
Quote:
Originally Posted by Hesk
Hello! Repthor is correct - include as much information in the account recovery form as possible, and if additional verification is neede [..]
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11:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, a patron subscription paid with a credit card would not be eligible for this promotion. Sorry that wasn't the answe [..]
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1:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your character has been restored from deletion. Please review the response to your ticket, and update it if yo [..]
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1:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, and if possible make sure to include an up-to-date DxDiag so that it ca [..]
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1:04 pm, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! It doesn't appear that you've submitted a support ticket for this issue yet, and I would urge you to do so at support.trionworlds. [..]
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1:04 pm, June 21, 2016
Quote:
Originally Posted by Hesk
Hello koznovski! It doesn't look like you have submitted a support ticket yet. Please do so via our page at support.trionworlds.com and w [..]
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1:04 pm, June 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support.t [..]
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1:04 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Thanks for the report - I've submitted a bug report for our QA team to review, so please keep an eye on upcoming patch notes. I've [..]
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1:04 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please email support@trionworlds.com directly for assistance, as you've indicated you are unable to access the support page as wel [..]
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1:04 pm, June 9, 2016
Quote:
Originally Posted by Hesk
Hello! Please also make sure you are running Glyph with admin privileges (right-click and run as admin). If you're still having an issue, [..]
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1:04 pm, June 9, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue to have problems, please submit a support ticket directly at support.trionworlds.com.h [..]
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1:04 pm, June 1, 2016
Quote:
Originally Posted by Hesk
Hello Toodle! I would recommend making sure you have the latest Windows Installer operating, and if you're still having issues, I would h [..]
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1:04 pm, May 31, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a ticket with an up-to-date DxDiag, and please attempt these fixes: https://support.trionworlds [..]
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1:04 pm, May 31, 2016
Quote:
Originally Posted by Hesk
Hello! With the Glyph Security system in place, the coin lock system was redundant and has been disabled. This has caused a few issues, b [..]
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