11:04 pm, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
If you open your Task Manager and click on the "Processes" tab, do you see any Glyph processes running?
Jump [..]
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1:04 pm, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you're still having issues with this, please make sure you submit a ticket and provide our CS team with your Glyph logs so the [..]
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11:04 pm, June 13, 2017
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Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the steps located in this support article, go ahead and contact our CS team so they can [..]
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11:04 pm, June 9, 2017
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Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is moving up the queue, so our CS team will reply as soon as possible. Thanks for your patienc [..]
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11:04 pm, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article if you haven't already. If those steps didn't help, go ahead and s [..]
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11:04 pm, May 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd recommend contacting our CS team so they can investigate further. When you do, mak [..]
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11:04 pm, May 8, 2017
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Originally Posted by ZamboniChaos
Have you already tried updating your video card drivers? If not, you can find steps on how to do that in this support article. I [..]
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11:04 pm, May 4, 2017
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Originally Posted by ZamboniChaos
Hey there! There's currently a bug with how Patron time is being displayed, so you won't currently see your upcoming Patron time. [..]
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11:04 pm, May 2, 2017
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Originally Posted by ZamboniChaos
Hey there, it looks like our CS team updated your ticket with additional information! Please check your ticket as soon as you can [..]
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11:04 pm, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kerin
Hiya,Yeah, I realise it's more player-to-player but this is the ' [..]
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11:04 pm, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi everyone!We're currently experiencing some problems with the NA servers, and our team is looking into this now. We'll update t [..]
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11:04 pm, April 20, 2017
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Originally Posted by ZamboniChaos
Hey everyone! Some of you might be familiar with me already, but I'm glad to be taking a more active approach to hunting down bug [..]
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11:04 pm, April 18, 2017
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Originally Posted by ZamboniChaos
Hey everyone! Just a reminder that if you do notice any suspicious behavior, you're welcome to submit a support ticket so our CS [..]
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11:04 pm, April 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if those help you. If not, submit a support ticket and attach y [..]
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11:04 pm, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked your ticket and it looks like our CS team responded this morning with some additional info.
Jump [..]
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11:04 pm, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you've already submitted a support ticket. Our CS team will reply as soon as they can, and hopefully they'll [..]
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11:04 pm, April 12, 2017
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Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps, I'd submit a support ticket and attach your network test results [..]
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11:04 pm, April 5, 2017
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Originally Posted by ZamboniChaos
Hey everyone, sorry for the trouble. For now, please submit a support ticket for your issue and our CS team will review as soon a [..]
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10:04 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! One potential way to fix this is to leave your current guild and rejoin. Hopefully that will help!
Jump to [..]
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10:04 pm, February 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your support tickets had been created successfully, so one of our CS agents will review them as soon as po [..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket had been created successfully, and our CS team will take a look at this as soon as they can!
[..]
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10:04 pm, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! You may want to take a look at this support article and see if any of those troubleshooting steps help. If no [..]
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10:04 pm, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Nileregwen
It really is. I had a similar problem when I played League [..]
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10:04 pm, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket a [..]
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10:04 pm, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they'll investigate further as soon as they can. Thanks for the report!
[..]
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10:04 pm, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble with this quest, go ahead and submit a ticket so our CS team can help.
Jump to pos [..]
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10:04 pm, January 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Due to the amount of tickets in our queue, it will likely take several days on average for a ticket to receive a reply [..]
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10:04 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page that might help you. If not, submit a ticket so our [..]
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12:04 pm, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets are still awaiting review, and one of our CS agents will respond as soon as they can. We're w [..]
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10:04 pm, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please take a look at this support article and make sure you've tried all of the steps listed there. If that doesn't h [..]
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10:04 pm, January 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and make sure you've tried all of the troubleshooting steps listed there. If yo [..]
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10:04 pm, January 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, you may want to give these troubleshooting steps a try. If that doesn't work, submit a [..]
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10:04 pm, December 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble with this quest! Our response times are longer than normal at the moment due to th [..]
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10:04 pm, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd review these troubleshooting steps and make sure you've tried everything listed there. If it still won't work, con [..]
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10:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
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12:04 pm, December 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, it seems like you've already tried most of the basic troubleshooting I would suggest. If this is still a problem you may wan [..]
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12:04 pm, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd recommend submitting a support ticket and providing our CS team with these network test results, assuming that basi [..]
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10:04 pm, November 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if they help you at all. If not, contact our CS team so [..]
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10:04 pm, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few troubleshooting steps on our support site you may find useful. If not, submit a ticket and provide our C [..]
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10:04 pm, November 22, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible that these items aren't vanishing entirely and are simply being stored somewhere else. Our CS team might be able to [..]
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12:04 pm, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! My initial suggestion is to review this support article and give those troubleshooting steps a try. If tha [..]
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10:04 pm, November 19, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Talldude
rift_64.exe - Application Error Every time I start Rift throu [..]
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10:04 pm, November 19, 2016
Quote:
Originally Posted by ZamboniChaos
Have you tried switching your client to 32-bit? We've had some issues with the 64-bit client recently.Open your Glyph Client
Clic [..]
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10:04 pm, November 19, 2016
Quote:
Originally Posted by ZamboniChaos
If you open Glyph, you'll see a "Settings" button at the top of the window. Click on this and select the "General& [..]
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10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were created successfully and one of our CS agents will respond as soon as they can.
[..]
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10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! We're aware of the recent issues with EU and we're working to get those shards back online as quickly as possible. [..]
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10:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Edany
I thought I'd give it a day or two, but I'm still having the same [..]
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12:04 pm, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, these steps may help. If not, submit a ticket and provide our CS team with y [..]
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10:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We've seen reports of issues with the 64-bit version and we're working on a fix. In the meantime, you should be able t [..]
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10:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you running the 64-bit version of the Glyph client by any chance? If so, switching to 32-bit may help with this:Op [..]
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12:04 pm, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps on our support page that may help you. If not, contact our CS team and provide them [..]
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10:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have been having some recent network issues, but if your problem is unrelated to that you may want to take a look a [..]
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10:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! The connection issues we've seen over the past few days are still occurring, and we're doing what we can to resolve [..]
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12:04 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
We're seeing connection issues across all of our games at the moment. They seem to be intermittent, and we're doing what we can t [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at this support article and try the troubleshooting steps listed there. If that [..]
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10:04 pm, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed that our team is investigating this issue and working on a fix. No ETA at the moment, but we're defin [..]
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10:04 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Once again, as Slipmat has said, GlyphCrashHandler.exe is not a Trojan. Anti-virus programs are flagging it as such but it's simp [..]
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12:04 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! There was an issue where the PTS was defaulting to 32 bit, which was causing these errors. However, this issue should [..]
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10:04 pm, November 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We had an NA update today so our servers were temporarily unavailable. If you're still having trouble, please let me k [..]
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10:04 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, so one of our agents will respond as soon as they can. Thanks fo [..]
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10:04 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on the forums. While it does appear the ban you cited in this ticket was i [..]
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11:04 pm, October 28, 2016
Quote:
Originally Posted by ZamboniChaos
I'm not seeing any current server issues, but if you're still having trouble connecting you may want to try a few basic troublesh [..]
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11:04 pm, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! These troubleshooting steps might help resolve this issue for you. If they don't, submit a ticket so our CS t [..]
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11:04 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Kaynda! I just reviewed your ticket, and it looks like one of our CS agents just responded. If you still need help, plea [..]
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11:04 pm, October 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is aware of this bug and they're currently investigating. Thanks for the heads up!
[..]
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11:04 pm, October 15, 2016
Quote:
Originally Posted by ZamboniChaos
Another possible fix for this is disabling your background programs and services. If that doesn't work, submit a support ticket a [..]
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11:04 pm, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble submitting a ticket! If you email support@trionworlds.com, this will automatically [..]
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11:04 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this issue was due to the widespread outages that occurred early this morning. If you're still having trouble, I'd [..]
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11:04 pm, October 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team may be able to help you with this issues. Best of luck!
Jump to [..]
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11:04 pm, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just logged a bug report for this issue so our team can take a look. Thanks for the heads up!
Jump to pos [..]
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11:04 pm, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! The login issues affecting our EU servers appear to have been resolved. Thanks again for your patience!
[..]
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11:04 pm, September 20, 2016
Quote:
Originally Posted by ZamboniChaos
We have a few additional troubleshooting steps on our support site, so I'd take a look at those as well! If none of that works fo [..]
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11:04 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Elfred! My first suggestion would be to review this support article and see if that works for you. If not, contact our C [..]
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11:04 pm, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the additional info! I've forwarded these details to the Glyph team so they can investigate.
Jump to post.. [..]
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11:04 pm, September 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd recommend giving these troubleshooting steps a try. If those don't work, submit a support [..]
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11:04 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend checking out this support article and trying the troubleshooting steps listed there. If those don't work [..]
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1:04 pm, August 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just logged a bug report for this issue so the team could investigate. Thanks for taking the time to provide this in [..]
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1:04 pm, August 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, I'd recommend submitting a support ticket and providing our CS team with your DxDiag [..]
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11:04 pm, August 10, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by squallff99
Still nothing. Here's from my other thread of what I tried [..]
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1:04 pm, August 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents responded to your ticket today. If you still need help, please update your ticket a [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by blaub4r
ok i have found why he crashes. ( on my client ) i have starte [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if they work for you. If not, submit a support ticket an [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having issues connecting to the game, please submit a support ticket and attach your network test resu [..]
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11:04 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid I don't have any more information to provide than I did in my reply to your last thread, but our team is st [..]
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11:04 pm, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Trieu
Did not work :(
Sorry to hear you're having trouble! [..]
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11:04 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Since tickets are answered in the order they're received, our response times are dependent on the number of tickets currently in [..]
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11:04 pm, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
We had some server issues this morning, but it looks like they've since been resolved. If you continue to have problems after the [..]
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11:04 pm, July 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! We were having some server issues this morning, but everything should be working now. Let me know if you're still having trou [..]
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11:04 pm, July 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of the issue, and I confirmed they're still investigating to try and determine the cause. Keep an ey [..]
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11:04 pm, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having these issues Inamo. I noticed you already submitted a support ticket, so hopefully one of our CS agen [..]
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11:04 pm, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Barbarya
a have same error on EU but on NA is work why?
Hey [..]
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11:04 pm, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you having this issue when logging into all of your characters, or does it appear to be limited to a certain one? [..]
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11:04 pm, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Graell! I'm sorry it's taking a while for our team to get to your ticket. Our response times have been longer than we'd [..]
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11:04 pm, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! One of our forum users posted a potential workaround for this issue a few days ago, so I'd suggest taking a look! If [..]
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1:04 pm, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble! Out of curiosity, are you using any addons? If so, you may want to try disabling [..]
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11:04 pm, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Everis! I confirmed your ticket was in our queue, so one of our CS agents will respond as soon as they can.
[..]
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11:04 pm, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We've been having some trouble with the RIFT servers lately, but we just finished performing some maintenance that wil [..]
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11:04 pm, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It sounds like this is related to the server issues we were encountering last night and early this morning, but everyt [..]
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11:04 pm, July 12, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you send an email to support@trionworlds.com, our CS team would be happy to look into this for you. Hope t [..]
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11:04 pm, July 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a bug we've been investigating and we're still working on a fix. Unfortunately, our CS team won't be able to m [..]
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