10:04 pm, December 11, 2017
Hey all,
I'm Cj, I have been playing Rift for the first time in 5 days. I have been playing for 5 days. All of a sudden i got to log into Rift and i get the 108 request error. I have never gotten th [..]
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1:04 pm, October 26, 2016
I`m with Windows 10 64 bit. After i start the game in character select screen i only see the picture and nothing to choose, can move the mouse and alt + tab.https://i.imgur.com/NfCRJof.jpg
According [..]
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11:04 pm, September 27, 2016
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of Glyph will only allow authentication into XP supported games (RI [..]
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11:04 pm, September 27, 2016
Quote:
Originally Posted by Fasti
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of [..]
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11:04 pm, September 3, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Meteorblade
I play exclusively on Gelidra EU from a UK location and for [..]
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1:04 pm, September 3, 2016
I play exclusively on Gelidra EU from a UK location and for as long as I can remember my latency would be in the 50ms to 60ms range. However, for the past three to four days, my latency has never drop [..]
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11:04 pm, August 15, 2016
Quote:
Originally Posted by Baelron
Hello Lonka! I'm sorry to see that you're experiencing these crashing and freezing issues, and I'm happy to provide some assistance. G [..]
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11:04 pm, August 6, 2016
since the patch I cannot get past the loading screen. I keep receiving an error that my external IP address has changed since last authentication, must logout and back in. Which I have tried about 2 [..]
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11:04 pm, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Trieu
Did not work :(
Sorry to hear you're having trouble! [..]
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1:04 pm, July 23, 2016
This is form this link: https://rift.trionworlds.com/commerc...84cWVibA%3D%3D
HTTP Status 401 - Authentication Failed: Expired store token. [accountId=239535206917896938] [channelId=1] [channelTxnId= [..]
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1:04 pm, May 27, 2016
Hello , from today i cant login in my Rift acc.I opened Glyph enter my e-mail and pass , after this i enter authentication code and nothing ..I did this 10 times .Yesterday i did not have this problem [..]
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11:04 pm, May 16, 2016
After entering login/password and clicking "Log In", the window disappears, and nothing happens. No errors, no nothing.
If I intentionally put in incorrect credentials I do get the "Aut [..]
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11:04 pm, April 25, 2016
I'm able to start the game to see my character list but as soon I connect one of them the game crash at 10% :bulb:
last lines in logs are :
[INF][ENG] 16:49:14.990 Login request successful
[NOT][EN [..]
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11:04 pm, April 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, get in touch with our CS team so they can investigate. They may be able to h [..]
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10:04 pm, March 2, 2016
Quote:
Originally Posted by CM Morgana
Greetings Ascended! We are aware of an issue that is preventing users from logging into Glyph, and we are investigating. Thanks for [..]
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12:04 pm, February 26, 2016
Just a heads up about the coin lock system.
A couple of times the last couple of weeks I've received emails saying my account was coin locked when I entered the game but it wasn't.
The emails came [..]
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10:04 pm, February 25, 2016
Hey folks,
Currently some folks are experiencing issues with our login services mistakenly reporting that Authentication has failed and that they need to check their password and credentials. Our tea [..]
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10:04 pm, February 25, 2016
Quote:
Originally Posted by Ocho
Hey folks,Currently some folks are experiencing issues with our login services mistakenly reporting that Authentication has failed and th [..]
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10:04 pm, February 10, 2016
I have entered glyph, clicked play, game loads to 35% then i get the message your external IP addrress has changed since you authenticated. Please exit the game and re-enter your user name and passwor [..]
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10:04 pm, February 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! This error can actually be caused by several different things, and we usually see this happen when someone is trying to [..]
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12:04 pm, February 4, 2016
cant login I get a error message always says Authentication Failed it work fine a couple of days ago but now I cant log in at all try all day
Nevermind working now i log in to the web page and after [..]
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12:04 pm, January 16, 2016
The Glyph launcher appears to have an incredible demand of network access during the authentication handshakes: It usually fails while there are other quite intense transfers running (e.g. file sharin [..]
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12:04 pm, January 9, 2016
So...Glyph thinks I'm logging in from a new location. I'm not but no biggie to get the authentication code they'll email me so I can log in. Just one problem. I have repeatedly requested the code over [..]
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10:04 pm, December 28, 2015
Hello everyone,
I have a big problem at the moment.
Yesterday I reinitialize my computer and installed Glyph again.
The problem which i now have is that i need a new authentication code. I use the [..]
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10:04 pm, December 27, 2015
Quote:
Originally Posted by TrionBrasse
Just a reminder that coin locks happen to us all... they are a fact of life, but if yours gives you ANY trouble, please do contact [..]
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12:04 pm, December 26, 2015
I spoke on this thread http://forums.riftgame.com/general-d...eu-shards.html about my issues which seem to be getting worse over time.
I started out with showing a somewhat different "Logged In A [..]
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11:04 pm, September 20, 2015
I cannot log into my glyph, it tells me 'authentication failed please check email or password'
my password is right, and my email is right also, i can log into the websites but it just wont let me lo [..]
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1:04 pm, September 13, 2015
Quote:
Originally Posted by Archonix
To clear up some bottlenecks in our authentication system we're going to need to wrap up the bonus Patron weekend a bit earlier then [..]
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1:04 pm, July 9, 2015
*PLEASE READ THE NEXT THREAD FOR THE NEW UPDATE ON THE SITUATION*
Someone please help me out if they can. I'm hoping that someone might have a solution for me since no DEVS are giving us any help.
[..]
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11:04 pm, July 3, 2015
Hello there,i wanted to return to play Rift cause some friends returned to the game.I cannot log in my account because i need authentication code that Trion is sending to email on whichgame account wa [..]
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11:04 pm, June 14, 2015
Hi,
I'm having a problem, i had to change my pc's HD and now whenever i try to log in on glyph or the site, they say i'm trying to log in from a different location and ask me for an authentication co [..]
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11:04 pm, June 3, 2015
Having problems with my authentication, contacted support on the website on Sunday and still haven't gotten a response.
Any suggestions? Or how long does it normally take to get a response there?
[..]
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11:04 pm, May 25, 2015
I tried to log in earlier today, but was told I was logging in from a new location (no, same location as always). So to protect me Trion is sending an authentication code to my email (this was severa [..]
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1:04 pm, May 24, 2015
I am returning to the game after a long break and have since had to replace my damaged phone. Every time I attempt to log on it of course asks for my Authentication Code. I've clicked the "I no [..]
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1:04 pm, May 17, 2015
Hi,
I'm currently taking a break from GW2 since they haven't released any new content for a long time and we just have to wait for the upcoming addon apparently. So I want to come back to Rift, as I [..]
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11:04 pm, May 16, 2015
Hey Guys i dont get the Authentication Code Email what can i do? I also did a Ticket already 2 Days ago already and no one answered me...
Ticket number 172447
I got NO help at all...
Im using GMX [..]
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1:04 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kailii
Same here.Hey, look at the bright side: You already got a ticket number [..]
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1:04 pm, May 15, 2015
Greetings Adventurers!
There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working with these email providers on resolving this, we do not [..]
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1:04 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers!There is currently an issue preventing some players from receiving Glyph authentication code emails. While we'r [..]
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11:04 pm, May 6, 2015
Quote:
Originally Posted by Ocho
It should be available again. We're aware of issues surrounding authentication with the app, are how that impacts users.
Jump [..]
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11:04 pm, May 5, 2015
Quote:
Originally Posted by CM Kiwibird
Quote:
Originally Posted by Byblos
You may want to look into this thread:http://forums.riftgame.com/ [..]
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11:04 pm, May 3, 2015
Appears to be a Server issue happening on the NA server.
Coming in from Arkansas, I can presently Log in to the EUROPE server but I get stuck every time when logging in to the NA server.
Game worked [..]
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11:04 pm, May 2, 2015
The headline says it all. I just wanted to play, but I had to type in the code that Glyph was supposed to send to my E-Mail adress. I'm using Web.de and there are no Mails in my spam folder. I asked f [..]
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11:04 pm, April 23, 2015
no longer have access to the email account associated with the Glyph because the domain is frozen. I ask for your understanding to change it to a new e-mail. I have sent the ticket number 141390, hope [..]
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11:04 pm, April 15, 2015
happened yesterday as well: basically, glyph hangs as soon as i launch it and fires an error handler process without doing anything.
its on the windows system tray, but it cant be closed without usin [..]
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1:04 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
Hey there,Sorry to hear you're having this trouble again. Unfortunately, if you're getting this error after resetting your password, [..]
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1:04 pm, April 12, 2015
I'm trying to log in the glyph client with the RIGHT username and password (hence why I can log in into this website) but it always says Authentication Failed even after several password resets and re [..]
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1:04 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
We have a thread up regarding this issue already, so please post your support ticket number there. Also, we've posted about this iss [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
We have a previous thread on this issue, so please post there if you continue to need help with getting your authentication code. It' [..]
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1:04 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
We have a previous thread on this issue, so please post there if you continue to need help with getting your authentication code. It' [..]
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11:04 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
I've updated your ticket, and want to get this fixed for you. Once you're able to update it, please post here and we'll make sure to [..]
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1:04 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kinkek
Just downloaded the app and it tells me I have the wrong username/pa [..]
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1:04 pm, March 30, 2015
it's been about a little over an hour since I've tried getting glyph to allow me to re-download rift onto my new desktop, it says i'm logging in from a new IP and to verify through email, which I'm tr [..]
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12:04 pm, March 21, 2015
Strange one. I have changed IP, several times. No coin lock on Rift (which I am not complaining about), but their is one on Rift Mobile. Or says the usual authentication error. Email does have the cod [..]
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10:04 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Schneeball
Support ticket ID: 91421and thank you.
Hey there, th [..]
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10:04 pm, March 15, 2015
Hello,
i have a problem. I'm not receiving any authentication emails. Email account is on mail.com (triongames.com is whitelisted).
EDIT: confirmation links are received properly even for noname, temp [..]
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10:04 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
Can you give me your ticket number? There doesn't appear to be one for this issue on your account. If you can provide that to me, I w [..]
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10:04 pm, March 5, 2015
I was advised to try the forums (which luckily I can log into) to assist me with my issues.
I can't log into my account AT ALL. I am able to log into the game from home, and buy credits, etc. but it [..]
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12:04 pm, February 26, 2015
Hello my name is michael rudderow . I play as Fakalali on Greybriar . My internet went offline and I got the your logging in from a new location please enter your authentication code email . I have tr [..]
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12:04 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
Hi there!In your ticket 45047 we requested some info from you so we could get this fixed up, but it doesn't look like the ticket was [..]
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12:04 pm, February 18, 2015
For some reason I need a new authentication key. The only problem is that none of the Rift links will send one to my e-mail address.
I opened a ticket with tech support 24 hours ago but haven't heard [..]
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12:04 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
If your account had an issue with the Glyph Authentication code, it looks like that has already been resolved. If you're having troub [..]
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10:04 pm, February 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by JoeyS
VPN seems to work but it's only a 24hr trial and I don't really want [..]
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10:04 pm, February 7, 2015
Having a bit of a wierd issue.
I've been playing the game on my connection for 4 months with no issues, but over the last 2 days I've been getting "Failed to Connect to Authentication Server&quo [..]
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12:04 pm, February 6, 2015
Hello there,
I'm a returning player, and have recently purchased two large upgrades that cost $300. Rift Ultimate Nightmare Tide and Laethys’ Fortune Pack. I was playing the account for a fe [..]
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10:04 pm, February 5, 2015
I am getting the "your external ip has changed since your last authentication.....I am not getting an email from Glyph, nor is Glyph asking me for the code?...test when I press play, I am getting [..]
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10:04 pm, February 4, 2015
Quote:
Originally Posted by GM Fasti
If you're having trouble getting signed in with the app, and have already uninstalled and installed the latest version of the app aga [..]
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10:04 pm, January 28, 2015
Quote:
Originally Posted by GM Fasti
Next time you launch Glyph open the Settings. Under Advanced there is a checkbox for Remember My Login From This Location. Check that [..]
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12:04 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
If you can submit a ticket, we can help get you squared away. We have more info on these Glyph Authenticaion emails available on our [..]
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12:04 pm, January 19, 2015
tl;dr version: * The Windows Phone Authenticator works, but it's out of sync with the documentation and login screens
* I don't know if the Glyph 2FA is some home-rolled thing or uses a trusted stan [..]
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12:05 pm, January 10, 2015
So decided to try Rift out again and its been a while. My main account was linked to an old school email that i cant log into anymore. I sent Trion an email but seeing if there might be something else [..]
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12:04 pm, January 6, 2015
I'm getting really angry now.....It's been a few days and and a few emails with still no response! This glyph authentication code is NOT being sent to my email and tech support is not responding to m [..]
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12:04 pm, January 6, 2015
Quote:
Originally Posted by GM Fasti
Hey there, sorry about the wait. Go ahead and check your ticket for an update so we can get you squared away.Thanks!
Jump [..]
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12:04 pm, January 5, 2015
I have not played in a week, now that I try to play again when I try to log in, it asks for a Glyph Authentication code to verify I'm Me. Which I'm use to. So when I went to go check my email there wa [..]
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12:04 pm, January 5, 2015
Quote:
Originally Posted by GM Fasti
Check out this link for info on the Glyph Authentication Code, including how to find the code if you're having trouble. If there is [..]
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12:04 pm, January 4, 2015
Quote:
Originally Posted by GM Fasti
Hey, sorry to hear you're having trouble with that email code. Go ahead and check your ticket for an update, when you get a chance.Th [..]
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12:04 pm, January 3, 2015
Today my phone just died.. No idea but I have the authentication linked to my accout. I can currently log in since I selected remember this location, but I am doing this thread ahead of time. I nee [..]
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12:04 pm, December 30, 2014
I have been trying to log in my patron account but there is no Authentication Code coming to my email even after pressing resend button.
I cannot reach live chat and cannot send support email to rift. [..]
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12:04 pm, December 28, 2014
Neither my husband nor I have been able to access the Rift mobile app for the last couple of days (aside from once this afternoon on my husband's phone). On his, it says that he doesn't have any chara [..]
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10:04 pm, December 27, 2014
Hi,
There is a problem with sending authentication email. I do not receive the authentication code despite my email is correct. I checked my spam and others folders, I do not have any filters and em [..]
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12:04 pm, December 23, 2014
Today i got my email advising me to log into my account and use the redeem code for some patron time and a chest, which was great.
I tried to log into my account and it says i must be at a different [..]
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12:04 pm, December 23, 2014
Hi!
Now, i know a lot of this is my fault considering i made the account in 2011 and was dumb enough to not write down my recovery questions. I wasn't here for the upgrade to the Glyph authentication [..]
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12:04 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
I am sorry about that delay, but those emails have been sent out and it looks like you're up and running again. Let me know if you're [..]
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10:04 pm, December 20, 2014
I am requiring an authentication code to log into the game and the website but no emails are being sent to my email account. Resend does not do anything at all. My email account is receiving from othe [..]
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10:04 pm, December 20, 2014
I logged into Rift and recieved a message to put in an authenicator code. I pushed resend code many times and have not recieved a code in my email. PLEASE send me a code so I can access my account and [..]
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12:04 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
If you can't access your account to submit a ticket, send an email to support@trionworlds.com explaining your situation and we'll get [..]
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10:04 pm, December 12, 2014
I can not log into my account. all of a sudden the authentication code no longer works.
I need to cancel a game I no longer play(not Rift) and I cannot get access.
It does not remember my location a [..]
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12:04 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
When are you seeing this specific error? Is there an error code/number? If you haven't, make sure to submit a ticket (or email supp [..]
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12:04 pm, December 8, 2014
I get Authentication Failed. Please check your email and password.
Everytime i try to log in even my password is 100% correct. I explained all these problems twice to support and they just tell me th [..]
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10:04 pm, December 6, 2014
Created Glyph account yesterday cant get past account authentication page because no email has been sent. I have submitted ticket it is
Incident: 141206-000​071 that was 20 hrs ago with no [..]
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12:04 pm, December 2, 2014
I try to log in and it says
"Authentication Failed!
Please verify your username and password are correct."
Then I get a email from Glyph with code so I go to web site on my mobile and pu [..]
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12:04 pm, November 19, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by sofeorus
mine just doesn't want to open at all. keeps giving me errors with [..]
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10:04 pm, November 17, 2014
So I used to play RIFT about 3 years ago and just decided to come back a couple days ago and play again with some friends. I was able to reset my password and log into my account 5 days ago. Even re [..]
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10:04 pm, November 16, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by WonkaRIFT
Another thing wrong is that Glyph asks me for a new access code [..]
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12:04 pm, November 3, 2014
I have been trying to login to my Rift account. When I get to the stage where I need to enter an authentication code, it says I'm logging in from a new IP address, which I am not. It will not take the [..]
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10:04 pm, November 1, 2014
As title says, I cant login glyph client. I got the right username and password but it keeps saying ' authentication failed, please check your username and password'.
I can login the website normally [..]
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10:04 pm, October 31, 2014
No - this isn't another "my account has been hacked" - well at least not yet.
Like a good little vegemite my wife and I use the rift authenticator to validate logins. The problem is: we had [..]
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10:04 pm, October 30, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by pijana
bump... again
Looks like you're up and running again. [..]
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10:04 pm, October 29, 2014
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Damo68
There seems to be an issue currently with the Rift Mobile app and authen [..]
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12:04 pm, October 29, 2014
Hello, I recently downloaded the rift mobile app for my android. I try logging in through it but keep getting an authentication failure error. Saying that either my account name/email is wrong, or my [..]
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